Pets at Home Group Plc (PETS) Q4 2023 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning everybody. Thank you so much for coming this morning and spending the time with us. Today actually marks my one year anniversary as CEO and it has been the most enjoyable, rewarding, challenging, demanding and incredible year of my life. And I've been out and about a lot in the stores and in the vets and really felt that special culture in that is pets at home. It's absolutely fantastic. So we're announcing today, and you'll have seen this morning from our R&S, record results, record revenue growth, record profit, slightly ahead of consensus, record free cash flow of almost 100 million, and importantly, record consumer growth as well. Our growth has come from volume as well as value. We've also made really strong strategic, operational, and delivery progress in the business this year. We've opened our new DC, and Lisa will talk to you more about that. We've launched our new app on our new digital platform and made real progress there. And we've launched our new branding under our new PETS brand, bringing the business together. And it's that combination of record results and real strategic and operational progress in the business that gives us the confidence to step forward with our updated strategy, our medium-term growth strategy, to build the world's best pet care platform. So today you're also going to see and hear from the team, the team that is a new team and the team that I believe has all the talents, all the skills and all the capabilities we need to deliver our medium term strategy. So I'm going to talk about the vision for the future of the pet care, outline that, and you're then going to hear from Catherine. Catherine has joined the business in recent months in the newly created role of Chief Consumer Officer. And Catherine brings decades of t...