Pennon Group Plc (PNN) Q4 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

Today, everyone here is 100% focused on returning a safe water supply to the people and businesses in and around Brixham. Our number one priority continues to be the health and safety of our customers and our operational teams who are working tirelessly around the clock. We're ensuring customers have access to bottled water and have already restored normal supply to a number of the customers initially impacted. We continue to work at pace alongside the relevant authorities to restore supply fully to every customer in business and we won't stop until this is done. We know this has caused significant disruption and distress to our customers. I am really sorry. Customers are right to be angry and will have questions for us. I am fully committed to ensuring our customers have all the answers to all the questions. But right now I am 100% focused on restoring the full water supply in Brixham. Immediately after the safe restoration of water, we will have a full investigation into what happened. But be in no doubt, as we work to fully understand what has happened, I am clear that whatever we conclude, it is our responsibility to deliver safe, reliable and clean drinking water to all our customers. Beyond Brixham, the provision of safe, reliable drinking water is always our priority in line with our 4 million customers and their expectations. This incident, post year end, highlights how important a role we have. So today I want to take you through the results and highlights of the last year, underlining the sustained investment in our services and infrastructure. Our fundamentals are strong, reflected in record levels of investment, record support for customers and creating record levels of job directly and in the supply chain, supporting the economic health of the region. We...