Pennon Group Plc (PNN) Q4 2024 Earnings Call

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Replay transcript excerpt

WEBVTT 00:00:00.031 -- 00:00:04.637 Today, everyone here is 100% focused on returning a safe water supply to the people and 00:00:04.637 -- 00:00:09.082 businesses in and around Brixham. Our number one priority continues to be the health 00:00:09.082 -- 00:00:13.327 and safety of our customers and our operational teams who are working tirelessly around 00:00:13.327 -- 00:00:18.734 the clock. We're ensuring customers have access to bottled water and have already restored 00:00:18.734 -- 00:00:21.918 normal supply to a number of the customers initially impacted. 00:00:21.918 -- 00:00:27.608 We continue to work at pace alongside the relevant authorities to restore 00:00:27.608 -- 00:00:32.877 supply fully to every customer in business and we won't stop until this is done. 00:00:32.877 -- 00:00:37.625 We know this has caused significant disruption and distress to our customers. 00:00:37.625 -- 00:00:42.716 I am really sorry. Customers are right to be angry and will have questions for 00:00:42.716 -- 00:00:48.651 us. I am fully committed to ensuring our customers have all the answers to all the questions. 00:00:48.651 -- 00:00:53.525 But right now I am 100% focused on restoring the full water supply in Brixham. 00:00:53.525 -- 00:00:58.253 Immediately after the safe restoration of water, we will have a full investigation into 00:00:58.253 -- 00:01:00.036 what happened. 00:01:00.036 -- 00:01:04.102 But be in no doubt, as we work to fully understand what has happened, I am clear that 00:01:04.102 -- 00:01:09.271 whatever we conclude, it is our responsibility to deliver safe, reliable and clean 00:01:09.271 -- 00:01:11.915 drinking water to all our customers. 00:01:11.915 -- 00:01:16.843 Beyond Brixham, the provision of safe, reliable drinking water is always our priority 00...