Clive Black
Analyst, RBC Capital Markets
Replay available
Marks and Spencer Group plc (MKS) Q4 2026 Earnings Call
Marks and Spencer Group plc (LSE: MKS) Q4 2026 earnings conference call, held 2026-05-20. Replay captured from the company's public earnings webcast.
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Investor webinar replay
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Replay transcript excerpt
WEBVTT 00:00:00.773 -- 00:00:04.959 Good day and welcome to the Marks and Spencer analyst call. 00:00:04.959 -- 00:00:09.787 This meeting is being recorded. At this time, I would like to hand the call over to Archie 00:00:09.787 -- 00:00:12.989 Norman. Please go ahead, sir. 00:00:13.993 -- 00:00:17.398 Morning, everybody, and welcome to our results session. 00:00:17.398 -- 00:00:22.406 It's a very good day today because we've got a decent set of results and excellent 00:00:22.406 -- 00:00:25.170 weather coming for the bank holiday weekend. 00:00:25.170 -- 00:00:31.283 And so we got here in this room, obviously, Stuart, Alison 00:00:31.283 -- 00:00:36.549 is here, Fraser, and a whole lot of other people who don't get to say anything. 00:00:36.549 -- 00:00:41.712 But we're going to start off with Stuart's usual opening. 00:00:41.734 -- 00:00:44.076 Thank you, Archie. Well, good morning, everyone. 00:00:44.076 -- 00:00:49.262 Thank you for joining us today. When we held this call a year ago, it was 00:00:49.262 -- 00:00:52.585 under a very different set of circumstances, 00:00:52.585 -- 00:00:57.870 and I'm pleased to say we're in a far better place today, and as a team, 00:00:57.870 -- 00:01:00.443 very much looking forward. 00:01:00.443 -- 00:01:05.290 Let me give you a take on last year. This was a year of two halves. 00:01:05.290 -- 00:01:10.416 The first half, as you know, was dominated by operational disruption. 00:01:10.416 -- 00:01:15.443 As always, our focus during that time was our customers. 00:01:15.443 -- 00:01:20.650 We found new ways to keep serving them, and we were transparent with our communications 00:01:20.650 -- 00:01:25.657 throughout. We're grateful that they rewarded us with their trust, and M&S 00:01:25.657 -- 00:01:30.295 remains the most UK's ...