AGL Energy Limited (AGL) Q4 2024 Earnings Call

Investor webinar replay

Replay transcript excerpt

Thank you for standing by and welcome to the AGL Energy full year results briefing conference call. All participants will be in listen only mode. There will be a presentation followed by a question and answer session. I would now like to hand over the conference to Managing Director and Chief Executive Officer, Mr. Damien Nix. Please go ahead. Good morning, everyone. Thank you for joining us for the webcast of AGL's full year results for the financial year 2024. I'd like to begin by acknowledging the traditional owners of the land I'm on today, the Gadigal people of the Aurora Nation, and pay my respects to their elders past, present and emerging. I'd also like to acknowledge the traditional owners of the various lands from which you're all joining. Today, I'm joined by Gary Brown, Chief Financial Officer, Joe Egan, Chief Customer Officer, and Marcus Brockoff, Chief Operating Officer. I'll get us started and we'll have time for questions at the end. This slide provides a good overview of the key themes Gary and I will cover today. Overall, an excellent year across the business. Firstly, our strong full-year financial and operational performance, which I'll speak to in more detail shortly. Secondly, we've made great progress in our ambition to connect our customers to a sustainable future. In a period of heightened market activity, our customer markets business had a great year. recording significant growth in overall customer services numbers across both energy and telecommunications and now Netflix customer services. Strategic MPS ended the year in a good position with a score of plus four, and we've increased our spread to overall market churn to just over five percentage points. In June, we were excited to announce a strategic partnership and equity investment in ...