AGL Energy Limited (AGL) Q2 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

Thank you for standing by and welcome to the AGL Energy half-year results briefing conference call. All participants will be in listen-only mode. There will be a presentation followed by a question and answer session. I'd now like to hand over the conference to Managing Director and Chief Executive Officer, Mr. Damien Nix. Please go ahead. Thank you for joining us for the webcast of AGL's 2025 half-year results. I'd like to begin by acknowledging the traditional owners of the land I'm on today, the Gadigal people of the Aurora Nation, and pay my respects to their elders past, present, and emerging. I'd also like to acknowledge the traditional owners of the various lands from which you're all joining from. Today, I'm joined by Gary Brown, Chief Financial Officer, Joe Egan, Chief Customer Officer, and Marcus Brockoff, Chief Operating Officer. As noted in the ASX, Marcus has announced his retirement with effect from the 15th of September after five great years of service with AGL and we've commenced working through an orderly transition. I'll get us started and we'll have time for questions at the end. This slide provides a good overview of the key themes Gary and I will cover today. Firstly, our strong earnings result for the half in line with expectations, which I'll cover shortly. Secondly, we continue to strive to connect every customer to a sustainable future and continue to provide our customers with great products and services. Amidst another period of heightened market activity, our customer markets business recorded good growth in overall customer services across both energy and telecommunications, as well as Netflix customer services. Our customer satisfaction continues to remain very strong and strategic MPS also in a good position with a score of plus three....