Slide 1: CSDM Data Models: Example of Service Models
CSDM Data Models Example of Service Models
Slide 2: How to use this deck
How to use this deck Review the CSDM Workshop – Getting Started to understand how to populate the data into your ServiceNow platform based on the right persona. 1. Review the Data Model, Definitions and relationships, use as a reference. 2. Use the Lexicon or spreadsheets to ‘work through scenarios’
Slide 3: Common Service Data Model: Tables and relationships
Common Service Data Model Tables and relationships Conceptual Model Physical Model Prescribed Relationships Business Capability cmdb_ci_business_capability Provided by Business Business Capability Business Application cmdb_ci_business_app Provided by Application Business Capability Business Service
Slide 4: Common Service Data Model 4.0 Foundation
Common Service Data Model 4.0 Foundation Business Process: A method of related steps that stakeholders take to achieve a business goal. CMDB Group: A collection of CIs based on the results of saved Query Builder queries, encoded queries, or manual entries. Product Models: Specific versions or config
Slide 5: The Common Service Data Model
The Common Service Data Model Business Enterprise DESIGN Domain Capability Architect Foundation BUILD Design SDLC Build Business Information Application Component Manage Technical Services Teams Application Object Owner Sell / Consume MANAGE PORTFOLIO Business Technical Consumer Consumer Request Bus
Slide 6: Blank Lexicons
Blank Lexicons Use to model your data © 2022 ServiceNow, Inc. All Rights Reserved. 6
Slide 7: CSDM Lexicon for [Name of App] (Run)
CSDM Lexicon for [Name of App] (Run) Description Name (Fill this out) ServiceNow Business Application Business Application [cmdb_ci_business_appl] Application Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that Technical Service Offering Administrates/
Slide 8: CSDM Lexicon for [Name of App] (Fly)
CSDM Lexicon for [Name of App] (Fly) Platform Host and Platform App Example SaaS with On Premise Systems Description Name (Fill this out) ServiceNow Business Capability Business Capability [cmdb_ci_business_capability] Business Application Business Application [cmdb_ci_business_appl] Application App
Slide 9: Platform Host and App Example
Platform Host and App Example ServiceNow with on premise MID Server © 2022 ServiceNow, Inc. All Rights Reserved. 9
Slide 10: CSDM Lexicon for ServiceNow (Run)
CSDM Lexicon for ServiceNow (Run) Platform Host and SaaS with On Premise Systems Platform App Example Description Name (Fill this out) ServiceNow Platform Host ServiceNow Platform (Platform) SaaS Business Application Platform Application(s) ServiceNow Discovery (Platform Host) SaaS [cmdb_ci_business
Slide 11: ServiceNow Platform (Run)
ServiceNow Platform (Run) Manage Technical Design SaaS with On Premise Systems = Service Consume Mapping Architecture Architecture Type Types: Platform App Platform Host Platform Platform Host Apps Business Ref Business Business Business Business Application Application Application Application Appli
Slide 12: CSDM Lexicon for ServiceNow (Fly)
CSDM Lexicon for ServiceNow (Fly) Platform Host and Platform App Example SaaS with On Premise Systems Description Name (Fill this out) ServiceNow Business Capability IT Service & Operations Management Business Capability Human Resource Management [cmdb_ci_business_capability] Business Application Se
Slide 13: ServiceNow Platform (Fly)
ServiceNow Platform (Fly) = Service Manage Technical Design SaaS with On Premise Systems Mapping Consume APM implementation *Capability Business Business Capability Provided By Portfolio Architecture Types: Architectur (1.1) (1.2) Human Platform App e Type IT Service & Human Resources Platform Host
Slide 14: Platform Host and App Example
Platform Host and App Example SAP Platform – Run SAP Platform – Run Multiple Locations/Support SAP Platform - Fly EPIC Platform -
Slide 15: CSDM Lexicon for SAP Platform (Run)
CSDM Lexicon for SAP Platform (Run) Description Name (Fill this out) ServiceNow Business Application SAP (Platform) Business Application SAP ERP (Host) [cmdb_ci_business_appl] SAP Manufacturing (Host) Application SAP Host Prod Application Service Deployed instance SAP *Mfg Prod [cmdb_ci_services_dis
Slide 16: SAP Platform (Run)
SAP Platform (Run) = Service Mapping Manage Technical Design On Premise Systems – One Location Consume Architecture Types: Platform Platform App Apps Platform Host Business Business Business Platform Application Application Application Host SAP SAP ERP SAP Platform Manufacturing Business Consumes Co
Slide 17: CSDM Lexicon for SAP (Run) (Multiple Locations/Support)
CSDM Lexicon for SAP (Run) (Multiple Locations/Support) Description Name (Fill this out) ServiceNow Business Application SAP (Platform) Business Application SAP ERP (Host) [cmdb_ci_business_appl] SAP Manufacturing (Host) Application SAP Host Prod Application Service Deployed instance SAP *Mfg Prod [
Slide 18: SAP Platform (Run)
SAP Platform (Run) Manage Technical Design On Premise Systems – Multiple Locations/Support Consume = Service Mapping Architecture Platform Types: SAP ERP SAP MFG Platform App App Platform Host Reference Consumes Platform SAP Consumes Host Platform Business Business Service Service App Support US Man
Slide 19: CSDM Lexicon for SAP (Fly)
CSDM Lexicon for SAP (Fly) Platform Host and Platform App Example On Premise System Multiple Locations/Support Description Name (Fill this out) ServiceNow Business Capability IT SAP Hosting Management Business Capability Enterprise Resource Planning [cmdb_ci_business_capability] Business Application
Slide 20: SAP Platform (Fly)
SAP Platform (Fly) = Service Mapping Manage Technical Design On Premise Systems – One Location APM implementation Consume Architecture Business Business Types: Capability (1.1) Capability Provided By Portfolio Platform App Architectur (1.2) Production Platform Host e Type Enterprise Resource Plannin
Slide 21: CSDM Lexicon for EPIC SaaS (Run)
CSDM Lexicon for EPIC SaaS(Run) Description Name (Fill this out) ServiceNow Business Application EPIC EHR Business Application Cupid [cmdb_ci_business_appl] MyChart Application EPIC Host Prod Application Service Deployed instance Cupid SaaS [cmdb_ci_services_discovered] MyChart SaaS Technical Servic
Slide 22: EPIC Healthcare SaaS Platform (Run)
Manage EPIC Healthcare SaaS Platform (Run) Technical Design Consume Platform App Business Architecture Platform Application Type Host EPIC EHR Application Business Business Consumes Service Offering Ref Service Application EPIC Cupid Cupid Cardiology Depends On EPIC Cupid SaaS Services Service Desk
Slide 23: CSDM Lexicon for EPIC (Fly)
CSDM Lexicon for EPIC (Fly) Platform Host and Platform App Example SaaS Description Name (Fill this out) ServiceNow Business Capability Business Capability Provide Cardiology Care [cmdb_ci_business_capability] Provide Electronic Health Records Business Application Business Application EPIC EHR [cmdb
Slide 24: EPIC Healthcare SaaS Platform (Fly)
Manage EPIC Healthcare SaaS Platform (Fly) Technical Design Consume Business Foundation Provided by::Provides Capabilities Provide Electronic Business Health Records Capabilities Provided by::Provides Provide Cardiology Care Business Architecture Application Type EPIC EHR Application Business Busine
Slide 25: CSDM Lexicon for O365 (Run)
CSDM Lexicon for O365(Run) Description Name (Fill this out) ServiceNow Business Application Business Application O365 E5 [cmdb_ci_business_appl] Application Teams Application Service Deployed instance SharePoint Online [cmdb_ci_services_discovered] *Exchange Prod *on prem Technical Service offering
Slide 26: O365 Platform (Run)
Manage O365 Platform (Run) = Service Mapping Technical Design Consume Platform Architecture Type App Platform Business Architecture Type Application Host O365 E5 Business Bus Service Consumes Depends On Bus Service Direct Application Application Offering Teams Service Messaging Teams Ref Services Te
Slide 27: CSDM Lexicon for Microsoft Dynamics
CSDM Lexicon for Microsoft Dynamics Description Name (Fill this out) ServiceNow Business Application Microsoft Dynamics Business Application [cmdb_ci_business_appl] Application Microsoft Dynamics Prod Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that
Slide 28: Microsoft Dynamics
Manage Technical Microsoft Dynamics Design Consume Business Capability (1.1) Service Customers Provided By Customer Business Relationship Application Services Microsoft Dynamics Consumes References Technical Tech Service Services Offering Depends On Application Depends on Application Service Dynamic
Slide 29: Client Server Example
Client Server Example SolidWorks and Product Data Management System – Design/Engineering Software
Slide 30: CSDM Lexicon for SolidWorks PDM and SolidWorks Client (Run)
CSDM Lexicon for SolidWorks PDM and SolidWorks Client (Run) Description Name (Fill this out) ServiceNow Business Application SolidWorks Product Data Management System Business Application (Solidworks desktop application is not considered a enterprise business application) [cmdb_ci_business_appl] App
Slide 31: SolidWorks PDM and SolidWorks Client - Run
Manage SolidWorks Check your work! PDM and SolidWorks Client- Run Technical Design Consume Client Server Foundation Example Business Application SolidWorks = Service Mapping Product Data Mgmt Consumes Application Bus Service Business Service Depends on Offering Service SolidWorks SolidWorks Engineer
Slide 32: Environment/Location Based Service
Environment/Location Based Service Claims
Slide 33: Environment/location Based Service
Model Variables Environment/location Based Service Business Manage Claims Capability Guidewire Business Claims Center Applicatio Application Owner n Technical Tech Service Application Service Offerings Services Business Service Application Offering Support Mgmt Claims Group Services Handling Claims
Slide 34: Technical Services
Technical Services Dynamic CI Groups, Shared Technical Services, MicroServices,
Slide 35: CSDM Lexicon for LogicMonitor (Run)
CSDM Lexicon for LogicMonitor (Run) Description Name (Fill this out) ServiceNow Business Application LogicMonitor Business Application [cmdb_ci_business_appl] Application LogicMonitor SaaS Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that Monitoring
Slide 36: LogicMonitor and ServiceNow (Fly)
Manage Technical LogicMonitor and ServiceNow (Fly) Design Consume Business Capability (1.1) IT Service and Operations Mgmt Business Platform Host Application Service SN Platform Portfolio Provided By IT Service and Business Business Operations Business Mgmt Application Application Platform Apps Appl
Slide 37: CSDM Lexicon for Dynamic CI Groups and Tech Service Offering
CSDM Lexicon for Dynamic CI Groups and Tech Service Offering Description Name (Fill this out) ServiceNow Technical Service offering that Technical Service Offering(s) Administrates/Develops/Supports the Linux Administration [service_offering] classification of Application (may have more than 1 Windo
Slide 38: Tech Services and Offering using Dynamic CI Groups
Manage Tech Services and Offering using Dynamic CI Technical Groups Hosting/ Compute Services Technical Service REF REF Support and Support and Approval Groups Tech Approval Groups Tech Service Service Offering Offering Windows Linux Admin Admin Contains Contains Dynamic CI CMDB Group Dynamic CI Gro
Slide 39: Shared Technical Service Example
Manage Shared Technical Service Example Technical Design Consume Business Capability (1.1) Directory Bus Ref Service Service Service Depends on Offering Management File Box Sharing Application Service Box Prod Business Business Business Sends data to Application Application Application Application N
Slide 40: Microservices: stand-alone API (shared)
Microservices: stand – alone API (shared) Business Capability (1.1) Finance Provided By Business Business Application Application Technical Currency Tax Service Conversion calculation API Services Consumes Reference Tech Service Application Application Technical Application Depends On Contains Servi
Slide 41: Microservices: Element of a larger Application (Fly)
Microservices: Element of a larger Application (Fly) Business Capability Portfolio (1.1) Sales Sales Reference Business Business Business Application Application Service Phone Order Online Sales Online Sales Management Management Consumes Reference Application Offering Service Depends On Online Onli
Slide 42: Business Services
Business Services Client, Printer, Conference Rooms, Desktop Software
Slide 43: End User Desktop and SaaS Software (Fly)
Manage nd User Desktop and SaaS Software (Fly) Technical Design Consume Foundation Service Service Service Service Portfolio Portfolio Portfolio Portfolio Office Human Communication Finance Capital Productivity Business Business Business Business Service Service Service Service Direct Travel and Emp
Slide 44: Printers/Copiers
Manage Printers/Copiers Technical Design Consume Foundation Service Portfolio Documentation Tech Service Business Print Service Management Print and Services Copy Services Reference ce Tech Service ervi Offering S Reference Print Server Admin Used on the Contains Incident Record Offering Service Ser
Slide 45: Conference Room (Fly)
Manage Conference Room (Fly) Technical Design Consume Business Capability Business Foundation (1.1) Capability Manage (1.1) Communication Manage and Facility Collaboration Provided by Service Portfolio Service Portfolio Collaboration Facility Tech Service Bus Service Bus Application Conferencing Ser
Slide 46: Client Compute Hardware (Run)
Manage Client Compute Hardware (Run) Technical Design Consume Foundation Tech Service Personal Compute Reference Services Reference Business Service Client Endpoint Services Reference Tech Service Bus Paris Bus Tech Service Offering Service Desktop Desktop Offering Apple OS Offering Service Windows
Slide 47: Customer Engagement Service Management
MSP – CSDM with CSM and ITSM Customer Engagement Service Management Manages Service MSP: Your Reference Model company Server Account: Monitoring Bus Service Client Name Manages Monitoring Service f SPM Service Offering Service Offering Purchases / p u rc hase o Server Monitoring Network Monitoring c
Slide 48: Data here related to CSDM
CSDM with CSM and ITSM SN Customer Service Management SN IT Service Management Purchases Pickup Services Account: Client #1 Sold Products Large Car Small Car Uber Data here related to CSDM Depends on Human generated data Consumes Application Ref Uber App Uber App Prod Uber App Mgmt Service Administr
Slide 49: servicenow.
servicenow.