Servicenow, Inc. · NYSE:NOW

Servicenow — Investor Day (2026)

138 slides from Servicenow's investor day presentation, 2026

Slide 1: Financial Analyst Day 26
@ servicenow. financial ana yst day26
Slide 2: Information safe harbor notice
Information safe harbor notice This presentation may contain “forward-looking” statements that are based on our beliefs and assumptions and on information currently available to us only as of the date of this presentation. Forward-looking statements involve known and unknown risks, uncertainties, an
Slide 3: Agenda
servicenow. financial analyst day26 Agenda Opening Darren Yip — SVP of Investor Relations & Market Insights Vision and Opportunity Bill McDermott — Chairman and Chief Executive Officer Nick Tzitzon - Vice Chair ServiceNow’s Blueprint for Autonomous Work Amit Zavery — President, CPO and COO ServiceNo
Slide 5: Subscription revenues to 2028
Subscription 2028 Revenues $15.7B+ $128 Autonomous Platform Now Assist AlControl Tower $B (Sara) _ 2024 © Smoveworks —éE= Process Mining - 2 (eae $0.6B 4m: = oom siveea Melia eitlad | 2023 RaptorDB $B Poa $8.7B Workflow Data Fabric ° $8B Conversational Al (exe! Al Agents Pro $7B New York release $6.
Slide 6: The AI control tower for business reinvention
The Al control tower for business reinvention 7 s =a Voice Enterprise Search Video (<> ServiceNow Otto ) BEY FE Iv cRM Security & Risk ( Autonomous Workflows ) — Employee Experience servicenow. Al Platform servicenow. ‘© 2026 ServiceNow, Inc. All Rights Reserved. 6
Slide 7: Trust is the ultimate human currency
Trust is the ultimate human currency Al Agent of Al <100 Day Al + the Agents Guarantee Now on Now Workforce rewritten Predictable ROI $1/2 billion+ (and counting) any model, any cloud of Al value within any data source all ServiceNow* secure servicenow. ‘Value metric based on intemal estimates. © 20
Slide 8: Growing the $600B addressable market
Growing the $600B 4 add ressa b e Al Control Tower ma rket $275B for Business Reinvention $165B a & | Gal $110B AlPlatform c+, | Enterprise | + Now Assist $39B Platform | Al Multi- x DeUsties! + Data Workflows | ec ree ib + Workflow IT Workflow ooo | + Security + Employee servicenow. “TAM calculatio
Slide 9: $30B+ subscription revenues target
servicenow - $30B+ Sub Revenues Note: Rule of 60 = Subscription revenue growth rate + Free cash flow margin; $30B+ subscription revenues base case target for 2030, Non-GAAP Free cash flow is defined as net cash provided by operating activities plus cash paid for legal settlements, repayments of conv
Slide 10: ServiceNow's Blueprint for Autonomous Work
financial analyst day26 ServiceNow’s Blueprint for Autonomous Work Amit Zavery President, Chief Product Officer and Chief Operating Officer
Slide 11: ServiceNow AI nears $1B ACV run rate
ServiceNow Al nears $1B ACV run rate e (APR Armis acquisition closes e a | ce OW Al Native commercial model announced ) in the last 1 Cee t I ( FEB ) Launched: Autonomous Workforce; EmployeeWorks Anthropic partnership announced JAN ; P OpenAl multi-year agreement signed »)={e3) Moveworks acquisition
Slide 12: Expanding ecosystem partners
| [ Gorpenal ‘okta ' : aws xpan in ar ee ‘= Frog WVirtueAl lovable Wess FFisma GEE our re] ern mo =e ‘ Claude Code ——#&snow!lae —-—-“MEIevenLabs Customer 360 Cone 2218 precisely . ep HOOCHLAER aws e { databricks cus 5 ' see Google CUBE N \ HE Microsoft ; Ge paloalto’ Sracceme Monecdotes CRANIUM = ci
Slide 14: ServiceNow provides all layers required by the enterprise
ServiceNow provides all layers required by the enterprise Deterministic where the business demands it L _ Payroll adjustments ) ____ Employee and End customer Probabilistic where reasoning adds value Human-in-the-loop by design for decisions not fully agentified Ly ( Major incident escalation } | Ag
Slide 15: ServiceNow provides all layers required by the enterprise
ServiceNow provides all layers required by the enterprise Employee and End customer Deterministic where the business demands it L. Payroll adjustments) — | Human-in-the-loop by design for decisions not fully agentified Probabilistic where reasoning adds value Ll. Major incident escalation Purely hum
Slide 16: Integration connectors and workflow orchestration
Integration connectors Workflow orchestration Business process logic Approval chains Approval thresholds Escalation logic Process exception handling SLA enforcement CMDB Semantic layer °——_* Incident management *°——__ * servicenow. Role-based access Org hierarchy mapping Segregation of duties Identi
Slide 17: AI Control Tower
AlControl Tower ® Ann ACLs & Permissions Observabilty & Telemetry Development + Chat Voice Apps ‘ =~ -- . pmaree | |Loe ee ee Experience 2 a a [Execution Al Agent Orchestrator Dynamic Task Allocation Reasoning Engine o Action Fabric Monitoring & Observability MCP & A2A, Core: | < Development AlStudi
Slide 18: AI velocity drives core growth
Al velocity drives core growth Al Control Tower More valuable with each asset, action, autonomous worker and Al model Every Al agent improves with each action, driving more demand Every governed action Autonomous IT | drives the next action, and the next New UI & Al Agents fl heel e Creating more re
Slide 19: The AI control tower for business reinvention
The Al control tower for business reinvention aa Voice Enterprise Search Video G } ServiceNow Otto ) Chat Web Apps =. TT CRM Security & Risk Autonomous Workflows } Employee Experience App Development \ / Platform Security oo oo ' servicenow. SP B® éructy (NTP Systemof Record ) pag fiona theta A 6 se
Slide 21: Five steps to unlock autonomous work
Five steps to U n lock © Secure & Govern Autonomous _, ,. Work = servicenow.
Slide 22: ServiceNow AI Platform: Action Fabric
ServiceNow Al Platform INTRODUCING et ~ “Action Fabric —— ——— ( Reinvented for the agentic era from top to bottom a Evolved consumption and A system of action, evolved for emerging enterprise patterns monetization strategy © 2026 ServiceNow, Inc. All Rights Reserved.
Slide 23: Built from the ground up
from the ground up ¢ Start your day right, Patty at the speed not bolted on of Al = Al-native tioverdueanatin au , nba enterprise experiences : context Join us on March 17 for our first Brain Break of 20261 servicenow. Al Platform servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 23
Slide 24: Context for autonomous work
Context for Autonomous W: From data to judgment and self-learning é 4, ly < at Al agents act grounded in your business . : ) \~@ inform decisions _) (__ Enrich the graph ge / S©Oe C SAP ii whetidey Data from 350+ systems ak g sp p)
Slide 25: Agentic and structured workflows
Agentic & Structured Generative Al Workflows P ful. e Predictable. Flexible. ServiceNow Structured. But unpredictable. Al Platform But rigid. Al Specialists brings these Flows & Actions —- together in Approval harmony Compliance Events Orchestration Catalogs Playbooks servicenow © 2026 ServiceNow, I
Slide 26: The opportunity: customers want broad access
The opportunity: Claude OpenAl Gemini Customers want broad ServiceNow access a a ara) Hyperscaler Cloud servicenow. Al Platform servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 26
Slide 27: Our differentiation: governed, secured system of action
Our differentiation: A governed, secured system of action The rules and rails System of action for enterprise Al Runtime monetization Workflows Skills Context Engine Compliance Workflows Lue Approvals Playbooks _____ Hyperscaler Catalogs APIs ServiceNow Work & Record Lifecycle Al Platform servicenow
Slide 28: Our strategy: monetize the system of action
Our strategy: Monetize the system of action, no matter how it’s accessed UNIVERSAL ACCESS Any Protocol MCP & A2A available today. REST, SOAP, GraphQL, and more to follow. DIFFERENTIATION Autonomous Work Governed monetization layer where work happens. COMMERCIAL MODEL Runtime on Assist Any action spi
Slide 29: Project ARC with NVIDIA
Project ARC UNvIDIA. The enterprise harness for long-running servicenow self-evolving autonomous agents SERVICENOW AI CONTROL TOWER - GOVERNANCE Al Control Tower + OpenShell is the trust layer for autonomous Al in the enterprise NVIDIA OPENSHELL - SANDBOX BOUNDARY Powered by servicenow. Autonomous °
Slide 30: Build anywhere, run on ServiceNow
Build anywhere Run on ServiceNow Enterprise system of action. . Assist Expanded consumption opportunity. flywheel Ecosystem drives network effects. servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 30
Slide 31: Build anywhere with agent-first dev tools
Build anywhere Including @curson %*€Claude Q{KIRO GOpenAl A Google Antigravity Codex , ) } ] servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 31 “— Any agent-first dev tools
Slide 33: Five steps to unlock autonomous work
Five steps to Unlock © Secure & Govern Autonomous _, ,. Work ~ Be iccNow Al Platform ae a
Slide 34: Data and analytics
Data and A 1 Connect | your data Control | | Contextualize your data your data 4 Converge your workloads —_—e —“—
Slide 35: Results: Workflow Data Fabric and RaptorDB
Results of our strategy: Workflow Data Fabric and RaptorDB Workflow Data Fabric High growth at scale 3B+ tins/month 4,000+ Workflow Data Fabric >60% Y/Y growth! Customer count? Highly successful 500M + transition to consumption pricing Credits consumed on new SKUs? RaptorDB Pro Exceptional results 6
Slide 36: Connect data with Workflow Data Fabric
Connect C data with Workflow Data Fabric Instantly connect any data i across systems with 250+ pre-built connectors yo Expanded reach across the enterprise -100+ new zero copy connectors* - MCP Clients and MCP Server Registry - Otto for Al assisted integrations Accelerate value & reduce costs Integr
Slide 37: Control: Data governance with Workflow Data Fabric
servicenow, Control ( Data Governance with Workflow Data Fab Stop playing data detective Your teams and Al agents spend more time finding and assembling data than using it. That ends here. Trusted, ready-to-use data Data assets with context, lineage, and access rules built-in. Ready when you need th
Slide 38: Introducing ServiceNow Data Catalog
Introducing ServiceNow Data Cat Discover and consume trusted, reusable data produc > — en | | Workflow Analytics + Al Agent <=>. e e @® Active Metadata Data Contract Ape ( * Metadata ) = Newt Data Marketplace ; Data ‘] relia} Data Lineage servicenow. Enterprise Native metadal privacy, and trust Defi
Slide 39: Autonomous Data Governance
Autonomous Data Gove Introducing Quality, Enrichment, and Policy Management for +> * ; + * 4 Data Data Data Quality Observability Enrichment Harmonization Policy Automated Real-time pipeline Augment your Single source Policy definition, profiling, scoring, monitoring agents of truth for your managem
Slide 40: Expanding Workflow Data Network
Expanding Workflow Data Network Announcing new partnerships and Partner Passport Integration Hub - Spoke partners amazon «ltl @} cornerstone iy) — cisco GitHub webs zoom iN Adobe Aha! WA, Eau box Ecuendy Cuelly €5) Sbme (21 FirstAdvantage $ FRiss Sere MNotitvgov YS Eouewire External content connecto
Slide 41: Understand your business with Workflow Data Fabric and Data Analytics
Understand your business with Workflow Data Fabric & Data Analytics Alsteps Each decision, from people or Al, enriches the engine and compounds over time. Here's what found on Sarah Johnson and her et in Finance, trans 1g to Business Operations. He f \ Her incoming role needs 7 new systems including
Slide 42: Autonomous Data Analytics
Meridian delivery at risk © Parinerehip briet Metin pps quatty tag — ps servicenow Introducing surface meaning, derive insights, and interpret data in context GS reve deactre tay 72-tegu signestrguten milestones peamaee = Z2= descriptive, predictive, and prescriptive that Meridian hiring signal trig
Slide 43: Converge workloads with RaptorDB
servicenow Convers | Workloads with RaptorDB Operational + analytical. Together. Handle both workloads — together. Available to all customers with RaptorDB Standard. Premium Pro SKU for the most demanding workloads - Live Perform — HTAP engine for higher performance and scalability - Live Archive -
Slide 44: Data and Analytics product strategy
Data and Analytics product strategy 1 2 3 Connect Control Contextualize your data your data your data 4 Converge your workloads servicenow © 2026 ServiceNow, Inc. All Rights Reserved.
Slide 45: Moveworks from ServiceNow
RR Ley MOVEWORKS from Servicel Now
Slide 46: Five steps to unlock autonomous work
Five steps to U n lock 5] Secure & Govern Autonomous Work 3) Decide “— oe Sense s ; Bsc ServiceNow Al Platform servicenow. ~y “SS
Slide 48: Integration progress since December
IntegrationMaxxit Strong progress since December ¥ a Dec 15, 2025 Jan 26 Feb 26 April Deal Close Moveworks for Market launch of HR Autonomous ServiceNow ServiceNow Workforce employees launches EmployeeWorks Announce Case Resolver 20 days to Showcased alongside ServiceNow Specialist, an HRSD L1 Al Ag
Slide 49: Talk is easy. Execution is hard.
Talk is easy. Execution is hard. Personal Al for any users with generic, common tasks. Helps with coding and analysis Answers questions & summarizes content servicenow Functional Al for specialist users within a domain or function CRM AI scores leads Ecosystem Al is optimized for one platform Enterp
Slide 50: Employees aren't just users
Employees aren’t just users A platform needs to understand your unique journey within the organization (Finance ) Learning & Development Onboarding & IT setup Expense reports Annual certifications Okta - Azure AD - Jamf SAP Concur : Navan - Expensify Cornerstone - Workday Learning = i g Employee | |
Slide 51: ServiceNow provides all layers required by the enterprise
ServiceNow provides all layers required by the enterprise Deterministic where the business demands it L _ Payroll adjustments ) ____ Employee and End customer Probabilistic where reasoning adds value Human-in-the-loop by design for decisions not fully agentified Ly ( Major incident escalation } | Ag
Slide 52: ServiceNow is the enterprise AI powering outcomes
ServiceNow i is the enterp! powering outcomes, not just c oul Preparing for Knowledge 2026 Personal Al servicenow. 1. Makes plan 2. Execute tools 3. Observes & adapts Can summarize what TB Withl Gets manager Books trip within __ Blocks calendar Knowledge is approval i company policy - for work trip
Slide 53: A unified experience across the patchwork enterprise
ServiceNow delivers a unified experience across the patchwork enterprise ServiceNow EmployeeWorks Al ServiceNow Autonomous Workflows < Al for all employees ) that plans, , C Al for business operations +) executes, ects . adapts exanon © Human in-the-loop “ servicenow. Other company and productnames
Slide 54: AI Marketplace
alue with an Al Marketplace , including Workday, Salesforce, SAP, Microsoft, etc. Vibe code custom experiences in minutes, reducing total cost of ownership servicenow Add AI As your Ass Find AI Agents Tailored to @ vee Top Initiatives a> Featured AI Agents © 2026 ServiceNow, Inc. All Rights Reserved
Slide 55: Reduction in live agent chats
wevstealth - Wee ing reduction in live agent chats the world in 30 days works servicenow.
Slide 56: Autonomous IT
Reduction in service desk conversations
Slide 57: EmployeeWorks experience
servicenow. + Good afternoon, Jason Inbox 4 to-cos need attention. Vocominshotay overdue and is due soon. eae Memorial Day Travel approval: Josh's a Mendy, May 25,2026 CASTES Join us on June 19 for our next Brain Break of 2026! c= Were lucky fo be pa a of Popular content Review Annual Goats: @2 Chec
Slide 59: AI brings a massive new tool to the tool box
, \\ ee ————— > Al brings a massive new tool to the tool box It can create content, reason, and make decisions Since the beginning workflow automation has been our domain The mechanism of automation has evolved Used to be able digitizing an optimize workflows Minimize the amount of human labor requi
Slide 60: Untapped value is in the verticals
| 1 Office 365 servicenow. We believe the untapped value is in the verticals This is where the FTEs are—and where the savings and RO! are servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 60
Slide 61: Unlocking value in depth, not just workload volume
This means unlocking value in depth, notjust workload volume — > Horizontal Report your email isn't working properly and open a case ' Submit a travel request to go to Knowledge26 ' Submit a purchase request for 10 tons of steel for your factory servicenow $ Vertical Research your email, unlock your
Slide 62: The challenge with vertical workflows
The challenge with with armies of FDEs, vertical Zane ps workflows o) } Various steps in the process are human mediated or require internal transitions within the workflow Submit a purchase request, a human ‘L _— approves it, it becomes a purchase We believe request, send it to sourcing, etc. there'
Slide 63: Autonomous workers deliver true value in the verticals
g And into the game of: Autonomous Workers deliver true value in the verticals Service a e¢ Out of the game of: 3 @) 6) =f The real productivity play Enabling customers to get the same amount of work done Being a personalized Al faster, with less people, using a assistant that helps you Unplanned si
Slide 64: Insights, automation, autonomy
Insights Automation Autonomy servicenow Head of Service Desk L1 Service Desk Specialist Autonomous Workers resolve labor intensive issues Al-assisted self-service resolution of issues Al-driven visibility to resolve issues faster Service Head of Tech Operations Head of Asset Mgmt. | Jr.IT Ng Operato
Slide 65: Autonomous L1 Service Desk Specialist
Autonomous L1 Service Desk Specialist You already manage a team of humans; now you have a new type of digital employee that you can add to your team They have skills and can resolve work end-to-end Live pilot customers Just add them to your existing assignment groups and start giving them tickets Yo
Slide 67: Five steps to unlock autonomous work
Five steps to U n lock 5] Secure & Govern Autonomous Work 3) Decide “— oe Sense s ; Bsc ServiceNow Al Platform servicenow. ~y “SS
Slide 68: We have redefined CRM
We have redefined CRM SA nvipia. © tTTpata Bell <g> WISA GQ) =SofiBank ELEVEN a RAFT SIEMENS together R@®SSMANN Deaez Healthineers (BT) Sales Automation Financial Services Healthcare Government Manufacturing Fastest Configure, Price, Quote ; . ~ Retail Technology Telecom . Field Service Management “
Slide 69: Customers told us legacy CRM didn't serve them
Customers told us legacy CRM didn’tservethem — Bz (
Slide 70: How AI changes service
Your servicenow. How Al changes service Conversational Alservice Conversational Al service Voice Web Chat Autonomous service workflows Triage and escalate cases Resolve routine inquires Manage major cases Optimize field tech scheduling Proactively drive renewals Systems of record ERP Billing Fulfill
Slide 71: How AI changes sales
Conversational Alservice Your . How Al changes sales Autonomous A © Al workers ystem of record servicenow. Conversational Al sales Mobile Chat Web Autonomous sales workflows Provide insights and guidance Update pipeline data Configure complex solutions Optimize pricing and quoting Manage order excep
Slide 72: CRM customer logos
© NTTDaTa R@SSMANN SINVIDIA. IGHMARK. Mercedes-Benz HEALT GRIFFITH LW UNIVERSITY e PROASSURANCE. Ct: HRIV=" =n cspire iz BACKHAWK @UNJSPF UNIT4 servicenow © 2026 ServiceNow, Inc. All Rights Reserved. 72
Slide 73: Customer service and sales example with autonomous agents
Customer Service & Sales Example with Autonomous Agents Leveraging CPQ Sales and CSM Service systems of record to drive Al powered transactions servicenow Problem = Marcus needs to change an existing order he has for a generator He is unsure of options, cost, and timing Investigation ——— Service Al
Slide 74: Autonomous CRM
servicenow. Your aN | Conversational team ~~ user interface A This is Autonomous CRM CRM built to , finish the work G .. Autonomous Al workers ‘© 2026 ServiceNow, Inc. All Rights Reserved.
Slide 76: Five steps to unlock autonomous work
Five steps to Unlock Autonomous _, ,. Work = ; Bs ServiceNow Al Platform servicenow. ~y “SS 5 Secure & Govern
Slide 77: ServiceNow is a Security Leader
is a Security ~~ NS — = ServiceNow "2 be | tor ~
Slide 78: Impact and outcomes
| m pact Pe | n d Representative Customers: ou tcomes = International financial services leader Business Continuity Management Integrated Risk Management Armis OT/loT Security Veza Access Intelligence The business 1 ° we've built . International consumer Me packaged goods leader Integrated Risk Mana
Slide 79: Current and future growth drivers: Zero Privilege vision
Cu rren t & Fu tu re Deliver Zero Privilege vision Future S rowt h re | rive rs Collective defense S&R via Action Fabric (custom agents, 3'¢ party ISVs) GTM innovation: Land and drive S&R usage with Al Control Tower Identity security + cyber asset & exposure mgmt market expansion Today Security & Ri
Slide 80: Autonomous Security & Risk outcomes
Autonomous Security & Risk outcomes via ServiceNow Apps ] Exposures Identities Incidents Risks a | Action Fabric: Exposes data and capabilities for use within and outside ServiceNow | Vv v — Cyber Assets Access Knowledge Peart! loT, OT Identities Policies, Regulations Data Code, Cloud Roles, Groups
Slide 81: We have the right to win
Slide 82: ServiceNow is a Security Leader
Slide 83: Leading the market
Slide 84: 2026 product roadmap highlights
Slide 85: Our M&A accelerates our roadmap and makes our core stronger
Slide 86: New ServiceNow Commercial Model
Slide 87: Seats and consumption
Slide 88: Autonomous Workforce will further expand our opportunity
Slide 89: The world works with ServiceNow
Slide 90: The AI control tower for business reinvention
Slide 91: AI Control Tower for Business Reinvention
Slide 92: Driving Customer Value: GTM in the Autonomous AI Era
Slide 93: Last time we spoke
Slide 94: What customers are saying
Slide 95: Today's focus
Slide 96: Customer Workflow Agentification
Slide 97: Now Next AI
Slide 98: Agentic implementations get customers live faster
Slide 99: Driving growth with partners
Slide 100: Delivering more for our customers
Slide 101: Customer panel
Slide 102: Financial Overview
Slide 103: The AI Control Tower for Business Reinvention
Slide 104: ServiceNow delivers growth & profitability
Slide 105: ServiceNow delivers growth
Slide 106: Strong core drives sustainable growth
Slide 107: Now Assist ACV as of 1Q26
Slide 108: Better together on one platform
Slide 109: We have clear runways for the next phase of growth
Slide 110: Half of NNACV comes from non-seat growth
Slide 111: Bringing consumption to all SKUs
Slide 112: Incremental AI consumption shows up in multiple places
Slide 113: Labor Budget Unlock
Slide 114: Same work, fraction of the cost
Slide 115: Rising consumption from solving more complex problems
Slide 116: Journey to a fully Autonomous Service Desk
Slide 117: Autonomous IT incident management opportunity at scale
Slide 118: Illustrative Customer AI Assist ACV Curve
Slide 119: ServiceNow AI Targets
Slide 120: ServiceNow delivers profitability
Slide 121: Slide 121
Slide 122: Slide 122
Slide 123: Slide 123
Slide 124: Slide 124
Slide 125: Slide 125
Slide 126: Slide 126
Slide 127: Slide 127
Slide 128: Slide 128
Slide 129: Slide 129
Slide 130: Slide 130
Slide 131: Slide 131
Slide 132: Slide 132
Slide 133: Slide 133
Slide 134: Slide 134
Slide 135: Slide 135
Slide 136: Slide 136
Slide 137: Slide 137
Slide 138: Slide 138

ServiceNow — Investor Day (2026) on 6ix

Servicenow — Investor Day (2026)

Slide 1: Financial Analyst Day 26

Slide 2: Information safe harbor notice

Slide 3: Agenda

Slide 4: Vision and Opportunity

Slide 5: Subscription revenues to 2028

Slide 6: The AI control tower for business reinvention

Slide 7: Trust is the ultimate human currency

Slide 8: Growing the $600B addressable market

Slide 9: $30B+ subscription revenues target

Slide 10: ServiceNow's Blueprint for Autonomous Work

Slide 11: ServiceNow AI nears $1B ACV run rate

Slide 12: Expanding ecosystem partners

Slide 13: Agent identities and machine speed action

Slide 14: ServiceNow provides all layers required by the enterprise

Slide 15: ServiceNow provides all layers required by the enterprise

Slide 16: Integration connectors and workflow orchestration

Slide 17: AI Control Tower

Slide 18: AI velocity drives core growth

Slide 19: The AI control tower for business reinvention

Slide 20: ServiceNow AI Platform

Slide 21: Five steps to unlock autonomous work

Slide 22: ServiceNow AI Platform: Action Fabric

Slide 23: Built from the ground up

Slide 24: Context for autonomous work

Slide 25: Agentic and structured workflows

Slide 26: The opportunity: customers want broad access

Slide 27: Our differentiation: governed, secured system of action

Slide 28: Our strategy: monetize the system of action

Slide 29: Project ARC with NVIDIA

Slide 30: Build anywhere, run on ServiceNow

Slide 31: Build anywhere with agent-first dev tools

Slide 32: Data & Analytics

Slide 33: Five steps to unlock autonomous work

Slide 34: Data and analytics

Slide 35: Results: Workflow Data Fabric and RaptorDB

Slide 36: Connect data with Workflow Data Fabric

Slide 37: Control: Data governance with Workflow Data Fabric

Slide 38: Introducing ServiceNow Data Catalog

Slide 39: Autonomous Data Governance

Slide 40: Expanding Workflow Data Network

Slide 41: Understand your business with Workflow Data Fabric and Data Analytics

Slide 42: Autonomous Data Analytics

Slide 43: Converge workloads with RaptorDB

Slide 44: Data and Analytics product strategy

Slide 45: Moveworks from ServiceNow

Slide 46: Five steps to unlock autonomous work

Slide 47: One AI front door for employees

Slide 48: Integration progress since December

Slide 49: Talk is easy. Execution is hard.

Slide 50: Employees aren't just users

Slide 51: ServiceNow provides all layers required by the enterprise

Slide 52: ServiceNow is the enterprise AI powering outcomes

Slide 53: A unified experience across the patchwork enterprise

Slide 54: AI Marketplace

Slide 55: Reduction in live agent chats

Slide 56: Autonomous IT

Slide 57: EmployeeWorks experience

Slide 58: Autonomous IT

Slide 59: AI brings a massive new tool to the tool box

Slide 60: Untapped value is in the verticals

Slide 61: Unlocking value in depth, not just workload volume

Slide 62: The challenge with vertical workflows

Slide 63: Autonomous workers deliver true value in the verticals

Slide 64: Insights, automation, autonomy

Slide 65: Autonomous L1 Service Desk Specialist

Slide 66: CRM

Slide 67: Five steps to unlock autonomous work

Slide 68: We have redefined CRM

Slide 69: Customers told us legacy CRM didn't serve them

Slide 70: How AI changes service

Slide 71: How AI changes sales

Slide 72: CRM customer logos

Slide 73: Customer service and sales example with autonomous agents

Slide 74: Autonomous CRM

Slide 75: Security & Risk

Slide 76: Five steps to unlock autonomous work

Slide 77: ServiceNow is a Security Leader

Slide 78: Impact and outcomes

Slide 79: Current and future growth drivers: Zero Privilege vision