Servicenow, Inc. · NYSE:NOW
Servicenow — Q4 2025 Earnings Presentation
27 slides from Servicenow's earnings presentation, Jan 28, 2026
Slide 1: Investor Presentation Fourth Quarter 2025
Investor Presentation Fourth Quarter 2025 © 2025 202 6ServiceNow, ServiceNow,Inc. Inc.All AllRights RightsReserved. Reserved.
Slide 2: Safe Harbor and other information
Safe Harbor and other information This presentation contains “forward ‐looking” statements that are based on our management’s beliefs and assumptions and on inf orm ation currently available to management. Forward ‐looking statements include information concerning our possible or assumed strategy, f
Slide 3: Statement Regarding Use of Non-GAAP Financial Measures
Statement Regarding Use of Non -GAAP Financial Measures We report non -GAAP financial measures in addition to, and not as a substitute for, or superior to, financial measures calculated in accordance with GAAP. We adjust revenues and related growth rates (“revenues”), and current remaining performan
Slide 4: ServiceNow AI Platform
Technology Core Business CRM and Industry Creator Workflows Workflows Workflows Workflows and Other Provide easy -to-follow Build connected cross - Accelerate digital processes across HR, Intelligently orchestrate enterprise workflow apps transformation with Procurement, Facilities, customer experie
Slide 5: What sets us apart
1 AI in the flow of work, not in another tool What 2 Enterprise AI, not application AI sets us 3 Autonomous workflows, not just AI assistance apart 4 5 AI Control Tower: governance and security built in Open by design, trusted at scale © 202 6 ServiceNow, Inc. All Rights Reserved. 5
Slide 6: We are the AI Control Tower for Business Reinvention
We are the AI Control Tower for Business Reinvention We move with the pace of Our 8,800+ global customers (1) innovation to help customers include over 85% of the Fortune transform organizations across 500. They all rely on ServiceNow Our aspiration is to be the every industry, while upholding a sol
Slide 7: Q4-25 Financial Highlights
Q4 -25 Financial Highlights Increase (1) Non -GAAP Constant Q4 2025 Results Quarterly Results Currency Impact (Decrease) Y/Y Currency Y/Y (2) Subscription Revenues $3,466M 21% ~150bps tailwind 19.5% Current RPO (cRPO) (4) $12.85B 25% ~400bps tailwind 21% Remaining Performance Obligations (RPO) (4) $
Slide 8: 2025 Financial Highlights
2025 Financial Highlights Increase (1) Non -GAAP Constant 2025 Results Annual Results Currency Impact (Decrease) Y/Y Currency Y/Y (2) Subscription Revenue $12,883M 21% ~50bps tailwind 20.5% Current RPO (cRPO) (4) $12.85B 25% ~400bps tailwind 21% Remaining Performance Obligations (RPO) (4) $28.2B 26.
Slide 9: 2026 Guidance Assumptions
2026 Guidance Assumptions Our guidance includes GAAP and non -GAAP financial measures. The non -GAAP growth rates for subscription revenues are adjusted for constant currency by excluding the effects of foreign currency rate fluctuations and any gains or losses from foreign currency hedge contracts,
Slide 10: Guidance Summary
Guidance Summary Currency Impact Increase Non -GAAP Constant Q1 2026 Guidance Quarterly Guidance Included in (Decrease) Y/Y Currency Y/Y (2) Guidance (1) Subscription Revenues $3,650M - $3,655M 21.5% ~250bps tailwind 18.5% - 19% Non -GAAP Operating Margin (3) 31.5% ~50bps NA NA Current RPO (cRPO) Gr
Slide 11: Comparison to Previously Issued Guidance
Comparison to Previously Issued Guidance ($7) ($7) ($M) Subscription Revenues Y/Y Growth 19.5% 21% 20.5% 21% Q4 -25A FY25A Prev. Guidance Midpoint (1) Currency Impact (2) Q4 Performance Actual Results Guidance Change Current Guidance Midpoint (1) Refers to previously issued financial guidance dated
Slide 12: Year-Over-Year Subscription Revenues Growth
Year -Over -Year Subscription Revenues Growth Subscription Revenues (%) Q4 -24A Q1-25A Q2 -25A Q3 -25A Q4 -25A FY25A Previous Year Growth Actual Growth Non -GAAP Constant Currency Sub Revenue Growth (1) (1) Non -GAAP subscription revenues growth rates are adjusted only for constant currency and deri
Slide 13: Currency Impact to Year-Over-Year Sub. Revenues
Currency Impact to Year -Over -Year Sub. Revenues Subscription Revenues ($M) $3,466 $3,412 $12,883 $12,797 $3,299 $3,267 $3,113 $3,086 $(54) $(86) $2,866 $3,005 $3,031 $(32) $2,859 $(27) $(7) $26 Q4 -24A Q1-25A Q2 -25A Q3 -25A Q4 -25A FY25A Y/Y 21% 21% 19% 20% 22% 22% 22% 20% 21% 20% 21% 20% Growth
Slide 14: Remaining Performance Obligations (RPO)
Remaining Performance Obligations (RPO) ($B) Q4 -25 Y/Y Growth (1) +26.5% / +22.5% cc (2) Total RPO cRPO Y/Y Growth 19.5% 22% 24.5% 21% 25% (1) cRPO cc (2) Y/Y Growth 22% 22% 21.5% 20.5% 21%(1) (1) Growth rate includes 1pt of contribution from Moveworks . (2) The total RPO and current RPO growth rat
Slide 15: Customer Cohort Growth
Customer Cohort Growth Annual Growth of Initial ACV 58% 64% 51% 51% 75% Chart to be updated 1/16 with growth 89% rates 87% 76% 108% 132% 124% 180% 177% 233% 295% (1) (1) As an illustrative example, 2010 customer cohort started with a contract of initial ACV (annual contract value) of $100 a nd grew
Slide 16: Expansion of Customer Relationships
Expansion of Customer Relationships ($M) Number of Customers with $5M+ ACV Avg ACV of Customers with $5M+ ACV Note: Previously disclosed number of customers with ACV greater than $5 million is restated to allow for comparability. ACV i s c alculated based on the foreign exchange rate in effect at th
Slide 17: Renewal Rate
Renewal Rate (1) (1) Excluding the closure of a large US Federal agency, Q3 2025 renewal rate would be 98%. Note: We adjust our Renewal Rate for acquisitions, consolidations and other customer events that cause the merging of two or mor e accounts occurring at the time of renewal. © 202 6 ServiceNow
Slide 18: Net New ACV Contribution Across Workflows and Products
Net New ACV Contribution Across Workflows and Products (1) (1) Historical presentations disclosed net new ACV contribution across products and are not comparable to net new ACV contrib ution across workflows and products disclosed herein. NNACV generated from Industry products is spread across sever
Slide 19: GAAP Revenues by Geography
GAAP Revenues by Geography © 202 6 ServiceNow, Inc. All Rights Reserved. 19 © 2025 ServiceNow, Inc. All Rights Reserved. 19
Slide 20: Headcount by Department
Headcount by Department © 202 6 ServiceNow, Inc. All Rights Reserved. 20 © 2025 ServiceNow, Inc. All Rights Reserved. 20
Slide 21: Non-GAAP Gross Margins
Non -GAAP Gross Margins Non -GAAP Subscription Gross Margin Non -GAAP PS & Other Gross Margin Non -GAAP Total Gross Margin Note: All figures are calculated on a non -GAAP basis. See appendix for reconciliation of non -GAAP financial measures. © 202 6 ServiceNow, Inc. All Rights Reserved. 21 © 2025 S
Slide 22: Non-GAAP Operating and Free Cash Flow Margins
Non -GAAP Operating and Free Cash Flow Margins Non -GAAP Operating Margin Non -GAAP Free Cash Flow Margin Note: All figures are calculated on a non -GAAP basis. See appendix for reconciliation of non -GAAP financial measures. © 202 6 ServiceNow, Inc. All Rights Reserved. 22 © 2025 ServiceNow, Inc. A
Slide 23: Non-GAAP Net Income and Diluted EPS
Non -GAAP Net Income and Diluted EPS Non -GAAP Net Income ($M) Non -GAAP Diluted EPS Note: All figures are calculated on a non -GAAP basis. See appendix for reconciliation of non -GAAP financial measures. Non -GAAP diluted EPS historical periods have been restated to reflect the 5 -to-1 stock split
Slide 24: GAAP to Non-GAAP Reconciliation and Supplemental Information
GAAP to Non -GAAP Reconciliation and Supplemental Information © 202 6 ServiceNow, Inc. All Rights Reserved. 24 © 2025 ServiceNow, Inc. All Rights Reserved. 24
Slide 25: GAAP to Non-GAAP Reconciliation – Other
GAAP to Non -GAAP Reconciliation – Other Note: Numbers rounded for presentation purposes and may not foot. 25 © 202 6 ServiceNow, Inc. All Rights Reserved. 25
Slide 26: Supplemental Information
Supplemental Information Note: Numbers rounded for presentation purposes and may not foot. 26 © 202 6 ServiceNow, Inc. All Rights Reserved. 26
Slide 27: servicenow.
servicenow.