Teleperformance Se · EURONEXT:TEP
Teleperformance — Q1 2025 Earnings Presentation
26 slides from Teleperformance's earnings presentation, Apr 30, 2025
Slide 1: Q1 2025 Revenue
Q1 2025 Revenue Paris, April 30, 2025
Slide 2: Disclaimer
Disclaimer All forward-looking statements reflect TP management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of
Slide 3: Key Highlights Q1 2025
01. 02. 03. 04. Key Q1 2025 2025 Q&A Highlights revenue outlook Q1 2025 Revenue April 30, 2025 3
Slide 4: Thomas Mackenbrock
Thomas Mackenbrock Deputy CEO Q1 2025 Revenue April 30, 2025 4
Slide 5: Solid growth in Q1 2025 as expected, full-year targets confirmed
Solid growth in Q1 2025 as expected, full-year targets confirmed / +2.8% as reported, +1.6% LFL and +2.6% LFL adjusted for the impact of the non-renewal Solid growth of a significant visa application management contract in Specialized Services / Solid momentum confirmed in Core Services: +2.3% LFL /
Slide 6: Performance by activity and region
Performance by activity and region Q1 2025 revenue split by activity, region and shoring Specialized Services Core Services / Solid growth in EMEA & APAC:+3.8% LFL1 in Q1 Americas 15% 40% / Growth in the Americas: +0.8% LFL1 in Q1 / Sustained growth in India, UK, Middle East & APAC, Sub Saharan regi
Slide 7: Update on ZP acquisition
Update on ZP acquisition / ZP is the #2 player in providing language solutions and technology platforms for the deaf and hard-of-hearing community across the United States / Acquisition successfully completed on February 5th, 2025, now part of TP’s Specialized Services / Synergies program launched a
Slide 8: Mobilizing TP capabilities
Mobilizing TP capabilities Update based on the four dimensions of the TP EI & AI1 hybrid approach PEOPLE PROCESSES TECHNOLOGY DOMAIN EXPERTISE / Launched global firmwide / Enhanced update of TOPS / Launched nearly 80 new / Sustained growth in non- upskilling program in & BEST process excellence AI p
Slide 9: TP AI: Progress across all three areas, two new agentic AI partnerships
TP AI: Progress across all three areas, two new agentic AI partnerships / Won three new client contracts in Q1 2025 01 / Expanded new AIML1 and GenAI Data Service capabilities in SFT², RLHF3, Red Teaming, and Specialized Data Labeling/Categorization 02 / New client contract wins across Analytics, Te
Slide 10: Strategic partnership with Ema
Strategic partnership with Ema1 Advancing intelligent orchestration / TP has entered into a strategic partnership with Ema to accelerate AI-driven transformation for TP’s clients in particular in back-office areas. This partnership strengthens TP’s position in high-growth enterprise services, advanc
Slide 11: Strategic partnership with Parloa
Strategic partnership with Parloa1 Advancing intelligent orchestration / TP has entered into a strategic partnership with Parloa, a leading agentic AI company specializing in customer service / Parloa’s platform seamlessly integrates AI agents and human experts, enabling TP to elevate, automate, and
Slide 12: Key Highlights Q1 2025
01. 02. 03. 04. Key Q1 2025 2025 Q&A Highlights revenue outlook Q1 2025 Revenue April 30, 2025 12
Slide 13: Olivier Rigaudy
Olivier Rigaudy Deputy CEO and Group CFO Q1 2025 Revenue April 30, 2025 13
Slide 14: Growth on track
Growth on track €m Q1 2025 Q1 2024 % change Reported Like-for-like1 €/$ exchange rate (3-month average) €1 = US$1.05 €1 = US$1.09 Revenue 2.613 2.542 +2.8% +1.6% 1 At constant exchange rates and scope of consolidation Q1 2025 Revenue April 30, 2025 14
Slide 15: Q1 2025 revenue growth analysis
Q1 2025 revenue growth analysis (M€) +2.8% +36 2,613 / Scope effect related to the +42 consolidation of ZP activities over 2 months (6) / Negative currency effect 2,542 2,536 (€6m) +1.6%1 / LFL growth: + 2.6% adjusted for the impact of the non-renewal of a significant visa application management con
Slide 16: Q1 2025 revenue by activity
Q1 2025 revenue by activity Revenue (€m) Q1 2025 Q1 2024 % change / Q1 2025 like-for-like growth: 1 Reported Like-for-like • Core Services: +2.3% Core Services 2,217 2,184 +1.5% +2.3% - Americas 1,051 1,046 +0.3% +0.8% o Americas: +0.8% - Europe, MEA & APAC 1,166 1,138 +2.6% +3.8% o EMEA: +3.8% • Sp
Slide 17: Performance by vertical
Performance by vertical Q1 2025 revenue split by vertical1 Automotive FMCG2 Other 3% 3% 7% Healthcare 7% Broad In Q1 2025, diversified sustained clientgrowth portfolio especially across allinmajor Governments, verticals Travel Hospitality and Media, Entertainment Gaming Energy & Utilities / Broad di
Slide 18: Performance by business line
Performance by business line Q1 2025 revenue split by business line Specialized Services 15% Well in Sustained Care diversified linegrowth with portfolio overall in back growth of office business / BPOlines / other non-voice1 services across the regions / Well diversified portfolio of business lines
Slide 19: Key Highlights Q1 2025
01. 02. 03. 04. Key Q1 2025 2025 Q&A Highlights revenue outlook Q1 2025 Revenue April 30, 2025 19
Slide 20: 2025 outlook confirmed
2025 outlook confirmed / Volatile economic environment Environment / Positive market dynamics supported by ongoing offshore and automation trend / Continued vendor consolidation / +2 to +4% like-for-like growth Accelerated growth / +3 to +5% like-for-like growth adjusted for the impact of the non-re
Slide 21: TP Capital Markets Day
TP Capital Markets Day Save the date We are delighted to invite you to the TP Capital Markets Day To be held on Wednesday, June 18, 2025, in New York City Q1 2025 Revenue April 30, 2025 21
Slide 22: Key Highlights Q1 2025
01. 02. 03. 04. Key Q1 2025 2025 Q&A Highlights revenue outlook Q1 2025 Revenue April 30, 2025 22
Slide 23: Appendix
APPENDIX Q1 2025 Revenue April 30, 2025 23
Slide 24: Alternative Performance Measures
Alternative Performance Measures Change in like-for-like revenue: Change in revenue at constant exchange rates and scope of consolidation = (current-year revenue - last-year revenue at current-year rates - revenue from acquisitions at current-year rates) / last-year revenue at current-year rates. EB
Slide 25: TP main currency exposure
TP main currency exposure Translation effect 2023 2024 Revenue % of total Revenue % of total Euro 2,029 24% 3,338 33% US dollar 3,201 38% 3,137 31% Indian rupee 564 7% 638 6% Colombian peso 516 6% 580 6% Pound sterling 491 6% 565 6% Brazilian real 239 3% 236 2% Egyptian pound 148 2% 207 2% Yuan 119
Slide 26: tp.com
e. Emotional () uate Intelligence tp.com