Teleperformance Se · EURONEXT:TEP
Teleperformance — TP — Investor Day (June 2025)
84 slides from Teleperformance's investor day presentation, Jun 18, 2025
Slide 1: TP Future Forward – 2025 Capital Markets Day
2025 Capital Markets Day TP Future Forward
Slide 2: Disclaimer
DISCLAIMER All forward-looking statements reflect TP management’s present expectations of future events and are subject to a number of factors and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. For a detailed description of
Slide 3: Agenda
AGENDA 01. Our Strategy Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:00 – 9:40 am 9:40 – 10:20 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client O
Slide 4: Introduction
INTRODUCTION Daniel Julien Founder and CEO June 18, 2025 4
Slide 5: Creating competitive advantages for our clients through digital integrated business services
Creating competitive advantages for our clients through digital integrated business services tp.com TP | Capital Markets Day June 18, 2025 5
Slide 6: TP is a global leader
TP is a global leader #1 170 >€10Bn ~1.5k 13-year ~2/3 POSITION IN COUNTRIES REVENUE BPS CLIENTS1 AVERAGE CLIENT OF THE TOP 100 CORE SERVED RELATIONSHIP GLOBAL BRANDS CX MARKET SERVED BY TP GLOBAL SCALE TRUSTED BY OUR CLIENTS EMPOWERING OUR PEOPLE DELIVERING VALUE FOR SHAREHOLDERS 97% 72% 15% +75% €
Slide 7: TP is shaping the future of the industry with proven capabilities
TP is shaping the future of the industry with proven capabilities Leaders Major contenders Aspirants Everest Group Customer Experience Management (CXM) Services PEAK Matrix Assessment 2024 Americas EMEA High High Leaders Leaders Measures impact created in the market Measures impact created in the ma
Slide 8: TP's ability to transform at pivotal moments has set the pace for the market
2025 TP’s ability to transform at €10B+ pivotal moments has set 2020-2024 the pace for the market €7-10B 2010s €3-6B AI-enabled company 2000s FOCUS OF TODAY Agentic AI €1-3B GenAI & pre-2000s voice bots Becomes Digital Integrated Business Services <€1B Chatbots & partner powered by horizontal AI-sol
Slide 9: Our Strategy
OUR STRATEGY Thomas Mackenbrock Deputy CEO
Slide 10: We are entering a new AI-enabled era
We are entering a new AI-enabled era 3-pillar strategy to increase our yearly growth momentum to 4-6% in 2028 Launching our AI platform – TP.ai FAB Winning global team and a culture of change ~€3Bn in cumulative Net Free Cash Flow over the next 3-years net of our internal AI efforts tp.com TP | Capi
Slide 11: 3 pillars of our growth strategy
3 pillars of our growth strategy $1.3T+ Total TAM including new 1 2 3 markets3 GROW THE EXTEND CAPTURE NEW CORE WITH AI VERTICAL PLAYS OPPORTUNITIES $760B+ IN AI CXM + BPS + Specialized Services2 Use tech and AI to Expand verticalized Accelerate growth in 3 deliver enhanced solutions by building mar
Slide 12: Vertical-specific solutions, AI powered
AI POWERED FOUNDATIONAL AI BACKBONE EXPERTS AND AI AGENTS VERTICAL-SPECIFIC SECURE SOLUTIONS CLOUD-NATIVE INFRASTRUCTURE tp.com TP | Capital Markets Day June 18, 2025 12
Slide 13: Blueprint, AI orchestration and foundation layers
FOUNDATIONAL AI BACKBONE BLUEPRINT LAYER VERTICAL-SPECIFIC SOLUTIONS AI ORCHESTRATION LAYER AI POWERED EXPERTS AND AI AGENTS FOUNDATION LAYER SECURE CLOUD-NATIVE INFRASTRUCTURE TP’S EXPERTISE Billions of 40+ Years of Outcomes, Responsible and Interactions Expertise Built-In Not Just Technology Safe
Slide 14: We have a global winning team ready to embark on this transformation
We have a global winning team ready to embark on this transformation Sharp focus on execution and delivery Strengthened management Right incentives across the organization Culture of change at all levels tp.com TP | Capital Markets Day June 18, 2025 14
Slide 15: Our financial ambitions
Our financial ambitions 4-6% ~15.5% ~€3Bn TARGET ORGANIC1 TARGET RECURRING TARGET CUMULATIVE CONSOLIDATED EBITA MARGIN IN NET FREE CASH FLOW YEARLY REVENUE 2028 POST AI ‘26-’28 NET OF GROWTH IN 2028 TRANSFORMATION INTERNAL AI EFFORTS tp.com 1. At constant scope and currency TP | Capital Markets Day
Slide 16: Our growth strategy
Our growth strategy 1 2 3 GROW THE CORE EXTEND CAPTURE NEW WITH AI VERTICAL PLAYS OPPORTUNITIES IN AI Use tech and AI to deliver Expand verticalized solutions by Accelerate growth in markets enhanced client outcomes, building industry-specific end- along the AI value chain with a strengthen our valu
Slide 17: Grow the Core with AI: Global Electronics Company
CASE EXAMPLE 1. GROW THE CORE WITH AI: Global Electronics Company OUR APPROACH IMPACT Customer expert copilot, powered by custom knowledge management +55% INCREASE IN CUSTOMERS´ NET PROMOTER SCORE AI-powered translation application (StoryfAi) +40% INCREASE IN TP ANNUAL AI for training, micro-learnin
Slide 18: Extend Vertical Plays: Major US Bank
CASE EXAMPLE 2. EXTEND VERTICAL PLAYS: Major US Bank OUR APPROACH IMPACT End-to-end customer lifecycle management across verticals +12 NEW LINES OF BUSINESS SINCE 2010 Global coverage in complex fraud services ~4x Fraud prevention, detection and INCREASE IN TP ANNUAL REVENUE 2021-24 resolution solut
Slide 19: New Opportunities in AI: Global Tech Company
CASE EXAMPLE 3. NEW OPPORTUNITIES IN AI: Global Tech Company OUR APPROACH IMPACT Speech & Audio Annotation >20M ANNOTATIONS WITH Reinforcement Learning 650 AIML GRADERS from Human Feedback ~15x INCREASE IN TP MONTHLY Hybrid Al and Human Support REVENUE 2024-25 for continuous quality assurance We inv
Slide 20: In the following sessions, our business leaders will detail how we will execute
In the following sessions, our business leaders will detail how we will execute to deliver our mid-term guidance TP.ai TP.ai brings together data services, technology, consulting, and digital marketing into one orchestrated model Anish Mukker and Akash Pugalia Business Process Services Global domain
Slide 21: Agenda
AGENDA 01. Our Strategy 9:00 – 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer US Market 9:40 – 10:20 am 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client Of
Slide 22: TP.ai
TP.ai Anish Mukker Chief AI Officer Akash Pugalia Chief Digital Officer, US Market June 18, 2025 22
Slide 23: TP.ai FAB is a key enabler of our growth strategy
TP.ai FAB is a key enabler of our growth strategy 1 2 3 GROW THE CORE EXTEND CAPTURE NEW WITH AI VERTICAL PLAYS OPPORTUNITIES IN AI Use tech and AI to deliver Expand verticalized solutions by Accelerate growth in markets enhanced client outcomes, building industry-specific end- along the AI value ch
Slide 24: AI disruption creating new opportunities
AI disruption creating new opportunities AI is on the agenda of every client Enterprises across sectors are prioritizing AI adoption. AI has moved from experimentation to implementation, with clients demanding scalable use cases, fundamentally reshaping workflows and defining the future operating mo
Slide 25: Foundational AI backbone
FOUNDATIONAL AI BACKBONE Pre-configured blueprints for industry- Our industry-leading specific, end-to-end use cases such as orchestration platform that account servicing, claims management, weaves agentic AI, experts, and BLUEPRINT LAYER citizen services and many more VERTICAL-SPECIFIC SOLUTIONS to
Slide 26: Preconfigured blueprints to solve concrete use cases across industries
BLUEPRINT LAYER Preconfigured blueprints to solve concrete use VERTICAL-SPECIFIC SOLUTIONS cases across industries NON-EXHAUSTIVE We are expanding into new BFS1 Insurance Healthcare Retail … back-office and middle-office solutions INDUSTRY Account Claim Revenue Cycle Omnichannel … We are creating in
Slide 27: Proprietary and partner solutions with tasks routed based on client context
AI ORCHESTRATION LAYER Proprietary and partner solutions with tasks AI-EMPOWERED EXPERTS AND AI AGENTS routed based on the client context CUSTOMER INQUIRY AI ORCHESTRATION PROPRIETARY SOLUTIONS AI ORCHESTRATOR LAYER ROUTES TASK EXPERTS IMPROVING AI IN THEIR DOWNTIME FAB LOGIC EXPERT-LED INTERACTION
Slide 28: Enterprise-grade architecture for secure, scalable AI orchestration
FOUNDATION LAYER Enterprise-grade architecture for secure, scalable SECURE CLOUD-NATIVE INFRASTRUCTURE AI orchestration NON-EXHAUSTIVE CORE AI SKILLS • Security as a core design REASONING SUMMARIZATION CLASSIFICATION AUTOMATION principle • Cloud-native platform TECHNOLOGY ACCURACY infrastructure LLM
Slide 29: Open ecosystem, modular architecture
OTHER BFS1 INSURANCE HEALTHCARE VERTICALS… ACCOUNT CLAIMS REVENUE CYCLE SERVICING MANAGEMENT MANAGEMENT CUSTOMER END-TO-END POLICY MEDICAL ACQUISITION ENGAGEMENT CODING RISK MANAGEMENT POLICY ISSUANCE & UTILIZATION UNDERWRITING MANAGEMENT BLUEPRINT LAYER VERTICAL-SPECIFIC SOLUTIONS OPEN PROPRIETARY
Slide 30: We are further accelerating what we have already started
We are further accelerating what we have already started UP TO 200+ AI PROJECTS €100M AI INVESTMENTS LAUNCHED IN 2024 FOR 2025 Full acquisition Strategic investment Strategic investment Strategic investment AI crowdsourcing platform Exclusive global go-to- Strategic partner Exclusive reseller of to
Slide 31: TP.ai brings together consulting, technology, data services and digital marketing
TP.ai brings together consulting, technology, data services and digital marketing into one orchestrated model 1 2 3 GROW THE CORE EXTEND CAPTURE NEW WITH AI VERTICAL PLAYS OPPORTUNITIES IN AI Use tech and AI to deliver Expand verticalized solutions by Accelerate growth in markets enhanced client out
Slide 32: Capture new opportunities in AI along plays
3 CAPTURE NEW OPPORTUNITIES IN AI ALONG 4 PLAYS DATA SERVICES TECHNOLOGY CONSULTING DIGITAL MARKETING Data Annotation / Customer Journey Consumer Labelling Gen AI Mapping Intelligence ~$600Bn Data Analytics IT Services Target Operating Experience Design 2024 TAM Model Design Transformation Digital D
Slide 33: Data Services Deep Dive
3 Data Services Deep Dive DATA SERVICES TECHNOLOGY CONSULTING DIGITAL MARKETING Data Annotation / Customer Journey Consumer Gen AI Labelling Mapping Intelligence Target Operating Data Analytics IT Services Experience Design Model Design Transformation Data Engineering Cyber Security Roadmap Digital
Slide 34: Fueling AI Breakthroughs: Data Services as the Catalyst
Fueling AI Breakthroughs: Data Services as the Catalyst AI is becoming the new gateway to information While Google still leads with 1.6 trillion visits last year, ChatGPT’s 48 billion visits, and 83% YoY visit growth, show a rapid shift in how people find answers The AI ecosystem is expanding across
Slide 35: TP.ai Data Services of the future will span horizontally across industries
TP.ai Data Services of the future will span horizontally across industries and throughout the entire value chain AI (LLM & Industry FM1) Technology E-Commerce BFSI2 T&H3 Healthcare Gaming Dating Automobile Value Chain Consult Al Build Al Operationalize Al Govern Al Foundational Models Visual Al Lang
Slide 36: How we will continue to bring value to our clients
How we will continue to bring value to our clients Platforms DATA AS A HUMAN-IN-THE-LOOP TRUST & SAFETY COMPLIANCE & SERVICE (DAAS) AI AT SCALE INTEGRATION GOVERNANCE READY Data Creation/Curation is offered as High-quality, human-labeled Expertise in platform safety, bias Data services designed to m
Slide 37: Scalable AI/ML data annotation and human-in-the-loop evaluation
CASE EXAMPLE SCALABLE AI/ML DATA ANNOTATION & HUMAN-IN-THE-LOOP EVALUATION OUR APPROACH IMPACT Multilingual image, text, time series, and transcription annotation services 850+ TP Q1 2024 to Q1 2025 revenue DATA ANNOTATION EXPERTS ACROSS 9 Reinforcement learning from human feedback (RLHF) GLOBAL MAR
Slide 38: Our acquisition of Agents Only enhances our ability to scale specialized talent
Our acquisition of “Agents Only” enhances our ability to scale specialized, diverse talent worldwide Speed + Fast execution without quality compromise Quality Intelligent + AI automation enhanced by human expertise “Agents Only” is an AI-enabled Human crowdsourcing platform that Scale + Massive coor
Slide 39: TP.ai: We will explore how we deliver meaningful impact for our clients
TP.ai: We will explore how we deliver meaningful impact for our clients TP’S RIGHT TO WIN DATA SERVICES TECHNOLOGY CONSULTING DIGITAL MARKETING 1,500+ TP Solutions deployed across 700+ clients Delivered 10 Digitally Led an Built a social 3,000+ Mn+ transformed UK operations media hub for Solution ar
Slide 40: Technology: Digital transformation for leading logistics carrier
CASE EXAMPLE TECHNOLOGY: Delivered digital transformation to increase productivity and savings for leading logistics carrier OUR APPROACH IMPACT Agent assist and next best action mechanism ~€2 Mn COMMITTED GAINS TO CLIENT GenAI-powered interaction analytics +15% INCREASE IN Genesys Contact Center as
Slide 41: Consulting: Savings and center optimization for a global airline
CASE EXAMPLE CONSULTING: Leveraged CX expertise to generate savings, consolidate centers, and optimize center operations for a global airline OUR APPROACH IMPACT New work at home operating model >$10M TP revenue per year ANNUALIZED COST SAVINGS Demand-supply optimization analysis >60% AGENTS MOVED T
Slide 42: Digital Marketing: Social Media Hub for a consumer products company
CASE EXAMPLE DIGITAL MARKETING: Build and operate Social Media Hub for a global consumer products company OUR APPROACH IMPACT Omnichannel Communication Engine 900K NEW BRAND Real time, AI-informed FOLLOWERS engagement 2.5x Brand Reputation Management 850M+ NEW IMPRESSIONS ON CONTENT SHARED Top Manag
Slide 43: Agenda
AGENDA 01. Our Strategy 9:00 – 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:40 – 10:20 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client O
Slide 44: Business Process Services
BUSINESS PROCESS SERVICES Miranda Collard Group Chief Client Officer June 18, 2025 44
Slide 45: The global Business Process Services market is growing
The global Business Process Services (BPS) market is growing Business Process Services (BPS) Market2, € Bn Key market trends Organizations are embracing hybrid models for 3-4% p.a. 510 customer service, balancing AI with human agents AI & Humans are top 50% of organizations will abandon plans to 460
Slide 46: Accelerating core growth and verticalized solutions in Business Process Services
Accelerating core growth and verticalized solutions in Business Process Services 1 2 GROW THE CORE ENABLED BY AI EXTEND VERTICAL PLAYS Our strategy Use tech and AI to deliver enhanced client Expand verticalized solutions by building industry- outcomes, strengthen our value proposition and specific e
Slide 47: Roundtable: State of the Industry
Roundtable: STATE OF THE INDUSTRY Miranda Collard Mamta Rodrigues Group Chief Client Officer Chief Client Officer - BFSI Paul Vincent Lance Gruner Former Bank President Former EVP of Global of USAA Customer Care at Mastercard Lisa Stoner VP Support Operations at Pinterest
Slide 48: Client Capabilities
CLIENT CAPABILITIES Himadri Sarkar Chief Solutions Officer, US Market June 18, 2025 48
Slide 49: How we are delivering to our clients
How we are delivering to our clients 1 2 3 GROW THE CORE EXTEND CAPTURE NEW WITH AI VERTICAL PLAYS OPPORTUNITIES IN AI Use tech and AI to deliver Expand verticalized solutions by Accelerate growth in markets enhanced client outcomes, building industry-specific end- along the AI value chain with a st
Slide 50: Our proprietary AI capabilities across the end-to-end customer journey
Our proprietary AI capabilities across the end-to-end customer journey 1 2 GROW THE CORE WITH AI EXTEND VERTICAL PLAYS Partnering with Enhancing clients to deeply proprietary understand their capabilities end-to- needs end Expand scope by Real-time operational custom assembling adjustments to client
Slide 51: Partnering with clients to deeply understand their needs
Partnering with clients to deeply understand their needs Partnering with our clients to identify high- Co-creating bespoke solutions tailored to the client’s needs value pain points and opportunity areas CUSTOMER JOURNEY/WORKFLOW MAPPING PEOPLE PROCESS WORKFORCE PLANNING WASTE ELIMINATION (LSS) TECH
Slide 52: Expand scope by custom assembling our AI capabilities
Expand scope by custom assembling our AI capabilities Example: how we have implemented TP.ai FAB capabilities at a client PRE DURING POST User Journey Shopping Onboarding Servicing v Billing Retention BLUEPRINT LAYER Omnichannel Web portal, email, VERTICAL-SPECIFIC SOLUTIONS approach Voice Human cha
Slide 53: Enhancing proprietary capabilities with hand-picked partners
BLUEPRINT LAYER Enhancing proprietary capabilities with VERTICAL-SPECIFIC SOLUTIONS hand-picked partners BANKING EXAMPLE Customer Registration Account Payment Processing Account Closing Customer Acquisition & Onboarding Servicing & Fulfillment & Retention INTEGRATED ONE OFFICE SOLUTIONS Digital Onbo
Slide 54: Real-time operational adjustments to client needs
AI ORCHESTRATION LAYER Real-time operational adjustments to EXPERTS EMPOWERED BY AI & AGENTIC AI client needs tp.com TP | Capital Markets Day June 18, 2025 54
Slide 55: Banking, Financial Services, and Insurance (BFSI) Deep-Dive
BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) DEEP-DIVE Mamta Rodrigues Chief Client Officer - BFSI June 18, 2025 55
Slide 56: Key messages we will cover today
Key messages we will cover today Exciting pockets of growth, ~50% of the market to begin outsourcing AI is creating opportunities for us and our clients We are uniquely positioned to win in BFSI TP.ai FAB will enable us to rapidly scale verticalized BFSI solutions tp.com TP | Capital Markets Day Jun
Slide 57: BFSI is forecasted to grow at ~3% CAGR from 2025-28
BFSI is forecasted to grow at ~3% CAGR from 2025-28 Global BFSI1 Market Industry trends (incl. core, € Bn) 76% of U.S. insurers are already leveraging AI in at AI is top of the +3% p.a. 155 least one area and broader integration agenda momentum in 2025 141 Outsourcing to US macroeconomic backdrop an
Slide 58: BFSI global footprint spans 50+ countries and growing
BFSI global footprint spans of 50+ countries and growing United Kingdom • Wealth ops & disputes • CX for UK banks & United States fintech • Specialized Ops: CPA, France / EMEA €1.4Bn complaints, fraud & • Commercial banking + escalations KYC • EU risk & regulatory hub Philippines Mexico & El Salvado
Slide 59: Delivering differentiated solutions across the value chain
Delivering differentiated solutions across the value chain Retail Commercial Investment Digital/Neo Insurance / Our Differentiators Banking Banking Banking Banks & Fintech InsurTech Deposit/Loans/ Asset/Wealth Integrated One Office Card Treasury P&C 1/ L&A2 / Auto Claims Cards management Delivery Mo
Slide 60: Grow the Core with AI: Major US bank
CASE EXAMPLE 1. GROW THE CORE WITH AI: Major US bank OUR APPROACH IMPACT TP revenue per year AI Co-Pilots +6pts NET PROMOTER SCORE Contact type simulations through AI 15% INTERACTION TIME +12% Real-time intervention and REDUCTION solutioning Personalized incentive >20% IMPROVEMENT IN campaigns EFFIC
Slide 61: Extend Vertical Plays: Leading digital UK bank
CASE EXAMPLE 2.EXTEND VERTICAL PLAYS: Leading digital UK bank OUR APPROACH IMPACT TP revenue per year Improved customer retention using advanced tech solutions 2x IMPROVED FRAUD DETECTION ~2x End-to-end Fin-Crime service in India 100% CUSTOMER SATISFACTION 2024 AI-enabled agent assist 2023 2024 We p
Slide 62: Agenda
AGENDA 01. Our Strategy 9:00 – 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:40 – 10:20 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client O
Slide 63: Specialized Services
SPECIALIZED SERVICES Juan Carlos Hincapié CEO of Specialized Services June 18, 2025 63
Slide 64: Specialized services will continue to accelerate the use of AI
Specialized services will continue to accelerate the use of AI 1 2 3 GROW THE CORE EXTEND CAPTURE NEW WITH AI VERTICAL PLAYS OPPORTUNITIES IN AI Use tech and AI to deliver Expand verticalized solutions by Accelerate growth in markets enhanced client outcomes, building industry-specific end- along th
Slide 65: Specialized Services provides deep expertise in high value solutions
Specialized Services provides deep expertise in high value solutions for specific vertical needs Total TAM 2025, $Bn Interpreting and translation End-to-end consumer accounts Healthcare advocacy and services in 250+ languages Language solutions for deaf receivable management employee Assistance Plan
Slide 66: Growth opportunities across 3 dimensions
We are excited about the growth opportunities across 3 dimensions How we are going to grow Examples GEOGRAPHIC Leverage existing global TP Expanding ZP to select footprint to enter additional markets to target ~70M EXPANSION markets and expand specialized deaf and hard of hearing services outside of
Slide 67: Company overview: LanguageLine
Company overview: LanguageLine Global leader for mission critical interpreting and translation services in 250+ languages, aiming to bridge communication gaps for limited-English proficient Growth levers Right to win Unlock new use cases and value pools from previously underserved Leader Inlanguages
Slide 68: Company overview: LanguageLine
Company overview: LanguageLine With this technology, we have no excuse to be delayed due to language barriers. This solution plays a critical role in helping us care for patients and it can even be lifesaving - Patient Experience Manager, New York-based ambulatory surgery center The video interpreti
Slide 69: Health Advocate
HEALTH ADVOCATE Jeff Cordell CEO of Health Advocate Solutions June 18, 2025 69
Slide 70: Employers' health care costs and population health
“A healthy man wants a thousand things; a sick man only wants one.” - Confucius Employers’ Population health Healthcare Effects on families & health care costs Employers, Medicare, Medicaid, Obesity, GLP-1s, Trackers, individual health and will rise between 8% and 9% 100M People without a PCP Diet,
Slide 71: Health Advocate: who we are and what we do
Health Advocate AI predictive analytics and machine learning who we are and what we do Health Advocacy & Navigation Customized digital and personalized Clinical Services engagement (Video, Voice, Email, SMS) INTRODUCING: Mental Curated concierge-led Health & solutions Work/Life >8K >30M >1.5K CORPOR
Slide 72: Case Study: Digital outreach sparks engagement
CASE STUDY 1.DIGITAL OUTREACH SPARKS ENGAGEMENT: US cyber-tech Digital campaigns boost program utilization by driving awareness and engagement through personalized, timely outreach HEALTH ADVOCATE SOLUTIONS: IMPACT EAP1 │ Advocacy │ Chronic The engaged Improved their Care Solutions | Wellness popula
Slide 73: Case Study: Connecting mind & body
CASE STUDY 2. CONNECTING MIND & BODY: Rail Freight Client Onsite health screenings identified key risks early, prompting employees to engage with Health Advocate’s personalized support. HEALTH ADVOCATE SOLUTIONS: IMPACT EAP1 │ Advocacy │ Tobacco Cessation | Health Screenings 1 in 4 of these members
Slide 74: EAP Insights Dashboard
EAP1 Insights Dashboard • Real-time intelligence • Deep-dive analytics • Dynamic benchmarking • Performance optimization • Strategic decision-making tp.com 1. Employee Assistance Program TP | Capital Markets Day June 18, 2025 74 74
Slide 75: Sustained engagement, proven ROI
Sustained engagement, proven ROI Engaged Through personalized support and meaningful engagement, we drive better health outcomes, reduce Members healthcare costs, and enhance workplace productivity Scalable, AI-powered solutions with human touch Our unique combination of intelligent technology and R
Slide 76: Agenda
AGENDA 01. Our Strategy 9:00 – 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:40 – 10:20 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client O
Slide 77: Fireside Chat
Martial Hebert Fireside Chat Dean of Carnegie Mellon University's School of Computer Science Martial Hebert, a leading researcher in computer vision and robotics, is Dean of Carnegie Mellon University's School of Computer Science as well as a University Professor, the highest distinction a faculty m
Slide 78: TP is joining forces with Carnegie Mellon University
TP is joining forces with Carnegie Mellon University’s (CMU) world-renowned School of Computer Science for Next-Gen AI-Human Augmentation Research tp.com TP | Artificial Intelligence June 18, 2025 78
Slide 79: Agenda
AGENDA 01. Our Strategy 9:00 – 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:40 – 10:20 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 10:20 – 11:15 am Miranda Collard, Group Chief Client O
Slide 80: Our financial ambitions for 2028
Our financial ambitions for 2028 SUSTAIN MID SINGLE BALANCE SHEET DIGIT GROWTH STRENGTH WITH HIGH FINANCIAL TARGET FLEXIBILITY TARGET ORGANIC CONSOLIDATED 4-6% LEVERAGE OF 1.2x YEARLY REVENUE GROWTH IN 2028 NET DEBT / EBITDA COST HIGH NET FCF2 DISCIPLINE TARGET RECURRING GENERATION AND MARGIN EBITA
Slide 81: Planned capital allocation over the next 3 years
Planned capital allocation over the next 3-years Accelerate Investments to drive revenue ~20% ~€3Bn investments in AI and transformation growth (including partnerships and selective bolt-on acquisitions) TARGET 3-YEAR Further strengthen Deleveraging and targeting net CUMULATIVE NET ~30% our balance
Slide 82: Key messages to leave you with
Key messages to leave you with We have a 3-pillar strategy to increase our yearly growth momentum to 4-6% in 2028 We are launching our AI platform – TP.ai FAB We have a winning global team and a culture of change We expect ~€3Bn in Net Free Cash Flow over the next 3-years net of our internal AI effo
Slide 83: Agenda
AGENDA 01. Our Strategy 9:00 - 9:40 am Daniel Julien, Founder and CEO, and Thomas Mackenbrock, Deputy CEO 02. TP.ai 9:00 – 9:40 am Anish Mukker, Chief AI Officer, and Akash Pugalia, Chief Digital Officer, US Market 03. Business Process Services 9:40 – 10:20 am Miranda Collard, Group Chief Client Off
Slide 84: tp.com
tp.com