Servicenow, Inc. · NYSE:NOW
Servicenow — Investor Presentation (2022)
14 slides from Servicenow's investor presentation, 2022
Slide 1: Launch and scale citizen development on the Now Platform
Launch and scale citizen development on the Now Platform ® Customer Success Leading Practices
Slide 2: Agenda
Agenda Who is a citizen developer? What are the steps to effectively launch and scale a citizen development pilot? What resources are available to help you and what should you do next? © 2022 ServiceNow, Inc. All Rights Reserved. 2
Slide 3: Who is a citizen developer?
Who is a citizen developer? Citizen developers are users with little to no coding experience who build applications using IT- approved technology and processes. 3
Slide 4: Four leading practice steps to pilot and scale citizen development
Four leading practice steps to pilot and scale citizen development STEP 1 STEP 2 STEP 3 STEP 4 Align citizen Approach Establish Expand development to citizen development your citizen your development as processes and developer organization’s technical program. app development a program to guardrails
Slide 5: Step 1: Align citizen development with your organization's goals
STEP 1 STEP 2 STEP 3 STEP 4 STEP 1: Align citizen development with your organization’s goals Improve Shift IT Harness Increase Reduce developme resources frontline the the risk of nt speed from lower- innovation organizatio shadow IT and priority n’s efficiency projects intellectual property © 2022
Slide 6: Step 2: Approach citizen development as a program to pilot and scale
STEP 1 STEP 2 STEP 3 STEP 4 STEP 2: Approach citizen development as a program to pilot and scale 1 Build support among business partners. Establish a scalable technical management 2 framework and technical guardrails. Establish a program framework for citizen 3 development. Enable your citizen devel
Slide 7: Step 2: Approach citizen development as a program to pilot and scale
STEP 1 STEP 2 STEP 3 STEP 4 STEP 2: Approach citizen development as a program to pilot and scale 1 Start with a small group. 2 Provide an onboarding program. 3 Offer ongoing training and support. © 2022 ServiceNow, Inc. All Rights Reserved. 7
Slide 8: Step 3: Establish development processes to support citizen developers
STEP 1 STEP 2 STEP 3 STEP 4 STEP 3: Establish development processes to support citizen developers Your existing development process will need to support citizen development. Intake Manage Build Test Deploy demand © 2022 ServiceNow, Inc. All Rights Reserved. 8
Slide 9: Step 4: Expand your citizen developer program
STEP 1 STEP 2 STEP 3 STEP 4 STEP 4: Expand your citizen developer program Solicit feedback Measure and report Plan to expand on progress © 2022 ServiceNow, Inc. All Rights Reserved. 9
Slide 10: Key takeaways
Key takeaways 1 2 3 Approach citizen Provide your citizen Implement scalable development as a developers with technical program supported ongoing skills management and by your lines of development. guardrails. business and ServiceNow platform team. © 2022 ServiceNow, Inc. All Rights Reserved. 10
Slide 11: What should you do next?
What should you do next? Review the leading practice resources available on the Customer Success Center: • Success Workbook – Launch and scale citizen development on the Now Platform • Success Quick Answer – Citizen developer education • Success Workbook – Manage application development on the Now P
Slide 12: Contact us with your questions
Contact us with your questions best.practices@servicenow.com http://www.servicenow.com/success © 2022 ServiceNow, Inc. All Rights Reserved. 12
Slide 13: Thank you
servicenow. Thank you
Slide 14: Customer Success Best Practices
Customer Success Best Practices ServiceNow’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your ServiceNow investment. Definitive guidance Created and vetted Proven to help you on a breadth of by experts transform with topics confidence