Martello Technologies Group, Inc. · TSXV:MTLO

Martello Technologies — Investor Presentation (January 2019)

65 slides from Martello Technologies's investor presentation, January 2019

1. Slide 1: Mitel Performance Analytics R3.0

   Photo here Mitel Performance Analytics R3.0 January 2019 ©2017 Mitel. Proprietary and Confidential.

2. Slide 2: How to Use This Presentation

   How to Use This Presentation This is a complete slide deck for Mitel Performance Analytics. This slide deck includes: • Introduction to Mitel Performance Analytics • New Features: Mitel Performance Analytics R3.0 • Features: Mitel Performance Analytics • Advanced Features: Mitel Performance Analytic

3. Slide 3: Introduction to Mitel Performance Analytics

   Photo here Introduction to Mitel Performance Analytics December 2018 ©2017 Mitel. Proprietary and Confidential.

4. Slide 4: You've Got QUESTIONS

   ? Do I have a voice quality problem? What’s the cause of the problem? You’ve Got How can I troubleshoot and resolve problems more efficiently? QUESTIONS How can I get more visibility into my network? 4 ©2017 Mitel. Proprietary and Confidential.

5. Slide 5: Mitel Performance Analytics (MPA) has ANSWERS

   Mitel Performance Analytics (MPA) has ANSWERS KNOW IDENTIFY PLAN when the cause & prevent there’s a quickly problems problem Faster Analytical Reduce Costs Resolution Decisions 5 ©2017 Mitel. Proprietary and Confidential.

6. Slide 6: Mitel Performance Analytics Overview

   Mitel Performance Analytics Overview Prevent & Detect Troubleshoot Manage For Problems Problems Insight 24/7 Performance Scheduled Monitoring Secure Remote Access Backups/SMDR Collection (UC, VQ, Network, System) Reports Alarms Testing Tools (Performance, Inventory and (Ping, Traceroute, MTR) Querie

7. Slide 7: What's New in MPA 3.0?

   Consult the ‘What’s New What’s New in MPA 3.0? in MPA 3.0’ Presentation This release includes support for MiVoice Connect that will MPA for MiVoice Connect include, secure remote access, telephony services monitoring, CPU, memory, disk, network monitoring & alarm management. Additional feature integ

8. Slide 8: How MPA 3.0 Enhances the Story

   How MPA 3.0 Enhances the Story Mitel platforms need trusted MiVoice Connect Support + Additional Mitel performance Device Support management – we’ve got you covered. Expanded MiVoice MX-ONE Support Customer Lifecycle Management Improvements Smoother MPA onboarding for a better customer experience. 8

9. Slide 9: Features of Mitel Performance Analytics

   Photo here Features of Mitel Performance Analytics ©2017 Mitel. Proprietary and Confidential.

10. Slide 10: Performance Monitoring & Voice Quality

    PERFORMANCE Photo here MONITORING & VOICE QUALITY 10 ©2017 Mitel. Proprietary and Confidential.

11. Slide 11: Performance Monitoring

    Performance Monitoring Performance Focus on Mitel with network • Voice Quality infrastructure coverage • System Performance • Application Performance • Network Performance Voice Quality • Mitel Minet IP phones (MiVoice Business) • Mitel SIP devices (MiVoice MX-ONE) • MBG – Teleworker and SIP trunkin

12. Slide 12: Voice Quality Monitoring

    Voice Quality Monitoring Voice Quality Panel DETECT and INVESTIGATE Voice Quality Issues. Detailed Voice Quality Call Records ©2017 Mitel. Proprietary and Confidential.

13. Slide 13: Comprehensive Dashboard

    Comprehensive Dashboard 13 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

14. Slide 14: Container and Device Dashboards

    Container and Device Dashboards Container & Device • Alarms • Voice Quality • UC Performance Metrics • Geographic map Network Diagrams 14 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

15. Slide 15: Network Diagrams

    Network Diagrams Visualize the source of a voice quality problem on a Visio network diagram uploaded by the MPA user. Insight into: Status:  Which device is 10% packet loss for 15 mins. experiencing a problem.  What’s causing the problem: • Capacity • Misconfiguration • Network faults 15 ©2017 Mit

16. Slide 16: IPT User Dashboard – MiVoice Business & MX-ONE

    IPT User Dashboard – MiVoice Business & MX-ONE View data for each user, including voice quality for each call. 16 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

17. Slide 17: Analytics

    Photo here ANALYTICS 17 ©2017 Mitel. Proprietary and Confidential.

18. Slide 18: Alarms and Notifications

    Alarms and Notifications Real time, actionable data to resolve SM problems quickly. S Alarm management: • Alarms colour coded by location and severity • Displayed on geographic map • Reduce alarm clutter: hide, silence same type or filter alarms by severity • Assign alarms and create/edit tickets Al

19. Slide 19: Alarm Analytics: How it Works

    Alarm Analytics: How it Works 19 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

20. Slide 20: Voice Quality Cause Visualization

    Voice Quality Cause Visualization Spot trends and identify root cause with graphs demonstrating: High call volume  Call Volume correlation correlates to VQ to Call Quality problems.  Worst Performing Directory Numbers  Worst Voice Quality by Subnet and Device 20 ©2017 Mitel. | ©2016 Proprietary M

21. Slide 21: SIP Trunk Utilization

    SIP Trunk Utilization Monitor traffic on SIP trunks Know when it’s time to scale or add licenses ©2017 Mitel. Proprietary and Confidential.

22. Slide 22: MiVoice Business Trunk Capacity Reports

    MiVoice Business Trunk Capacity Reports Know when more capacity is needed for better performance and identify cost saving opportunities. • PDF reports can be downloaded, emailed, printed or the HTML links shared. • See underutilized and overutilized trunks on MiVoice Business • Shows key metrics inc

23. Slide 23: MiCollab AWV Port Usage Report

    MiCollab AWV Port Usage Report Prevent capacity problems and know when upgrades are required for audio, web and video performance. • PDF reports can be downloaded, emailed, printed or the HTML links shared. • Metrics include: • Peak hourly usage • Continuous maximum usage duration 23 ©2017 Mitel. |

24. Slide 24: Usability

    Photo here USABILITY 24 ©2017 Mitel. Proprietary and Confidential.

25. Slide 25: Custom Alarm Filters

    Custom Alarm Filters Manage the alerts you receive more effectively with custom filters for severity, content or device type. Alarm Filter Criteria: • Alarm text contains/doesn’t contain specified keyword. • Alarm has specified severity • Alarm has specified label • Alarm was raised about one or mor

26. Slide 26: Schedulable Maintenance Mode

    Schedulable Maintenance Mode Greater flexibility in scheduling maintenance mode eliminates headaches associated with starting and stopping maintenance mode for devices in service. • Put groups of devices in maintenance mode when they are taken out of service for a period. • Schedule maintenance mode

27. Slide 27: 2 Factor Authentication

    2 Factor Authentication Add an extra level of security to your MPA system. • A user can choose to use and can set up 2FA on his/her account • An admin can enforce 2FA on all users in a container 27 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

28. Slide 28: Flexible Alerting

    Flexible Alerting Customize the content in your alert emails using templates. Customize email alerts: • Remove unneeded content from an alert • Choose text or HTML format • Create customized HTML templates and apply variables to both Subject and Body 28 ©2017 Mitel. | ©2016 Proprietary Mitel. and Pr

29. Slide 29: MiVoice Business Emergency Response Alarms & Alerts

    MiVoice Business Emergency Response Alarms & Alerts MPA listens for incoming Emergency Response SNMP traps from MiVoice Business devices. When a trap is received MPA acknowledges the trap with the source MiVoice Business and generates a Major ER alarm. The ER alarm includes:  Details about the emer

30. Slide 30: Device Discovery

    Device Discovery MPA scans the network and discovers devices speeding up the set-up process. Ideal for large, multi-node Mitel networks. 30 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

31. Slide 31: Device Operations

    Device Operations Schedule common operations for groups of devices. Backup for MiVoice Business & MX-ONE • Configuration Details. • Call history: incoming, outgoing, and duration. • Embedded voice mail configuration and data. • Scheduled or on-demand (single or group scheduling), with secure offsite

32. Slide 32: Advanced Inventory Reporting

    Advanced Inventory Reporting Create custom inventory reporting template for:  Users  IP Sets  Active Probes  MiVoice Licenses  MiVoice & MX-One Ext.  Services  Licenses  Device Inventory  MiVoice Versions  Probe Details  All views can be saved & reports downloaded as a .csv 32 ©2017 Mitel

33. Slide 33: Troubleshooting and Testing Tools

    Photo here TROUBLESHOOTING AND TESTING TOOLS 33 ©2017 Mitel. Proprietary and Confidential.

34. Slide 34: Troubleshooting Tools

    Troubleshooting Tools Context-aware network tools available from device dashboard: Test from IP Set – find source of issue to speed • Ping / Traceroute / MTR / Iftop resolution. • DNS / Reverse DNS • SNMP MIB browser Remote IP set network test tools • Media path from set MPA Connectivity Test provid

35. Slide 35: Advanced UC Network Testing

    Advanced UC Network Testing Included with MPA Run scheduled and on-demand synthetic call tests to quickly pinpoint Plus in R3.0 performance problems with diagnostic tools customized to voice and video. Supported Tests: • SIP call test between 2 agents. • SIP registration test from an agent to a SIP

36. Slide 36: Site Qualification: UCScore

    Site Qualification: UCScore MPA users have access to UCScore, • Web-based – no software installation a network site qualification tool. • Specialized for UC • Tests network fitness for a UC deployment, testing what matters to voice performance. • Know when more network capacity is needed for good pe

37. Slide 37: UCScore: How it Works

    UCScore: How it Works • Tests by sending packets Customer Summary (representing voice calls) between customer and UCScore server. • Customer portal delivers easily understood summary results. • Coming Soon: Service Detailed Service provider portal delivers Provider Report more detailed network fitne

38. Slide 38: Remote Access

    Remote Access No VPN required Access remote devices from anywhere • Connect to multiple customer network devices at once for more efficient troubleshooting. Single click access to monitored devices Integrated web-proxy server for efficient remote access to MiVoice Business ESM interface Secure • Aut

39. Slide 39: Reports & Queries

    Reports & Queries Reports demonstrate network Reports & Quick Queries can be: performance & improve planning.  Scheduled  Previewed  Retained Reports  Sent via email • Performance & availability of devices over reporting period • Customizable message and logo space Reports by container or by dev

40. Slide 40: Quick Queries

    Quick Queries Inventory Alarm License Threshold Voice Quality Audit Log 40 ©2017 Mitel. | ©2016 Proprietary Mitel. and Proprietary andConfidential. Confidential.

41. Slide 41: MPA Key Benefits for Partners

    Photo here MPA Key Benefits for Partners 41 ©2017 Mitel. Proprietary and Confidential.

42. Slide 42: Increase Revenue

    Increase Revenue  Establish recurring revenue stream for proactive site qualification, synthetic call testing, monitoring & support – value added subscription service with each sale.  Upsell Enhanced Service Level Agreements (SLA) to customers, or value added service components such as SLA Reports

43. Slide 43: Reduce Costs

    Reduce Costs  Access devices in customer networks from any location for troubleshooting or maintenance – avoiding the cost of onsite support visits.  Consolidate management tools in one comprehensive offering.  Avoid losses associated with downtime.  Easy to deploy and manage in the cloud.  Avo

44. Slide 44: Faster Problem Resolution

    Faster Problem Resolution  Consistently high service quality and less downtime results in satisfied users and higher adoption rates.  Resolution of problem by 1st level support increases user satisfaction.  Early detection means problems can be resolved before the user is impacted.  Reports demo

45. Slide 45: Customer Retention

    Customer Retention  Consistently high service quality results in satisfied customers.  Resolution of problem by 1st level support increases customer satisfaction.  Site qualification and early problem detection means problems can be avoided or resolved before the customer is impacted.  Reports d

46. Slide 46: MPA Key Benefits For Enterprises

    Photo here MPA Key Benefits For Enterprises 46 ©2017 Mitel. Proprietary and Confidential.

47. Slide 47: Faster Problem Detection & Resolution

    Faster Problem Detection & Resolution  Around the clock monitoring of voice quality and other performance metrics.  Monitoring of both Mitel and multi-vendor systems gives full visibility. Faster Reduce Problem Costs Resolution  Alerts ensure the right person receives actionable data at the right

48. Slide 48: Reduce Costs

    Reduce Costs  Access devices in any location for troubleshooting or maintenance – avoiding the cost of onsite support visits.  Avoid losses associated with downtime. Reduce User Satisfaction Costs  Consolidate UC and network performance management tools in one comprehensive offering. Faster Probl

49. Slide 49: User Satisfaction

    User Satisfaction  Consistently high service quality and less downtime results in satisfied users and higher adoption rates. User  Resolution of problem by 1st level support Increase Satisfaction Revenue increases user satisfaction.  Early detection means problems can be resolved before the user

50. Slide 50: Software Assurance & Supported Devices and Application

    Software Assurance & Photo here Supported Devices and Application 50 ©2017 Mitel. Proprietary and Confidential.

51. Slide 51: Premium Software Assurance Value Proposition

    Premium Software Assurance Value Proposition Protect Your Investment Prepare for Digital Transformation Maximize the investment you’ve made in your Your communications network is the foundation for communications network and reduce risk against your IT your digital transformation. Stay current with

52. Slide 52: Mitel Premium Software Assurance and MPA Service Tiers

    Mitel Premium Software Assurance and MPA Service Tiers Cloud-hosted OR on-premise MPA PLUS Mitel Performance Analytics PLUS Third-party AND Mitel system support Chargeable UPLIFT to premium Software Assurance Mitel Premium Software Assurance 7 x 24 hour Support Web Based System Administration Traini

53. Slide 53: Features by MPA Tier

    Features by MPA Tier Capability MPA MPA Plus Deployment Options Cloud or Premise Cloud or Premise Device Support Mitel Mitel + Third-Party Trunk/Route/Gateway Utilization ✔ ✔ Remote Access/Single Sign-On ✔ ✔ Basic Test Tools ✔ ✔ Advanced UC Network Testing ✖ ✔ Alarms & Alerts ✔ ✔ Reporting & Analyti

54. Slide 54: Supported Mitel Devices & Applications

    Supported Mitel Devices & Applications Supported How to Buy MiVoice Business (+ MiVoice Business Multi Instance) ✓ Premium Software Assurance & MPA PLUS MiVoice MX-ONE ✓ Premium Software Assurance MiCollab ✓ Premium Software Assurance MiVoice Border Gateway ✓ Premium Software Assurance & MPA PLUS ✓

55. Slide 55: Third-Party Device Support

    Third-Party Device Support Third-party device support is ONLY available with the MPA Plus Service Tier. SERVERS • Uninterruptible Windows, Linux Power Supplies + (UPS) Configurable support • Red Box Call ROUTERS for ANY SNMP Recorder Cisco, Adtran device. • Innovation InnLine SWITCHES Managed ethern

56. Slide 56: Mitel Performance Analytics Customer Success Stories

    Photo here Mitel Performance Analytics Customer Success Stories 56 ©2017 Mitel. Proprietary and Confidential.

57. Slide 57: Case Study: Carleton University

    Case Study: Carleton University “A failure of the MiContact Center server, particularly during the critical registration period, can mean losses for the university – so the Mitel Performance Analytics Photo here monitoring gives us confidence that we can avoid downtime.” Problem Needed a solution to

58. Slide 58: Case Study: Firmdale Hotels

    Case Study: Firmdale Hotels “Hospitality is a 24/7 business, and Martello’s software-as-a-service has been keeping Firmdale ahead of UC network performance problems for more than four years, improving our guest experience. Martello is always improving Photo here and augmenting its offering, solving

59. Slide 59: Pomperaug District School Board

    POMPERAUG DISTRICT SCHOOL BOARD “Within a week of deployment, Mitel Performance Analytics solved a voice quality problem we had struggled with for 6 months. The detailed voice quality data in Martello’s solution differentiates it from other management systems and ensures voice quality problems don’t

60. Slide 60: Sebasticook Family Doctors

    SEBASTICOOK FAMILY DOCTORS “Mitel Performance Analytics prevents problems on the network from impacting our practice. Whether a voice quality or system issue, we have confidence that MPA will ensure service quality isn’t impacted." - Sebasticook Family Doctors ©2017 Mitel. Proprietary and Confidentia

61. Slide 61: Carleton University

    CARLETON UNIVERSITY “A failure of the MiContact Center server, particularly during the critical registration period, can mean losses for the university – so the Mitel Performance Analytics monitoring gives us confidence that we can avoid downtime.” ©2017 Mitel. Proprietary and Confidential. - Carleto

62. Slide 62: Resources

    Photo here Resources 62 ©2017 Mitel. Proprietary and Confidential.

63. Slide 63: MPA Sales and Technical Training Course # 222905

    Mitel University MPA Sales and Sales Training (Self Study) Technical Training Course # 222905 http://mitel.absorbtraining.com Technical Training (Self Study) Installation & Maintenance (Course # T-MPA 2.0-IM-SS) System Administrator Leader-Led Training Contact sales@martellotech.com Onsite or web-ba

64. Slide 64: Getting Started: Ordering

    Getting Started: Ordering Order Standard Software Assurance Order Premium Software Assurance To Order: a) NEW product configuration: • Mitel Performance Analytics included Purchase Premium SWA or MPA Plus in CPQ Order Performance Analytics Plus b) Uplift an EXISTING customer to • Premium SWA is a pr

65. Slide 65: Photo here

    Photo here 65 ©2017 Mitel. Proprietary and Confidential.

Martello Technologies Group — Investor Presentation (January 2019) on 6ix