Martello Technologies Group, Inc. · TSXV:MTLO
Martello Technologies — Investor Presentation (November 2015)
31 slides from Martello Technologies's investor presentation, November 2015
Slide 1: Fault & Performance Management
Fault & Performance Management authorized partner Presentation November 2015 info@martellotech.com
Slide 2: Mitel Fault & Performance Management Outline
Mitel Fault & Performance Management Outline • Mitel Fault & Performance Management – Service Quality for Business Success • Challenges for Network Management • Meeting Customer Needs • Key Benefits • Key Features • Experience Matters • Support Resources | ©2014 Mitel. Proprietary and Confidential.
Slide 3: MarWatch - Service Quality for Business Success
MarWatch - Service Quality for Business Success While your competitors are reacting to network issues, you can be proactive, detecting and addressing performance issues BEFORE they impact your customer. Secure Better Performance Real-Time Remote Service Monitoring Alerts Access Quality 3 | ©2014 Mit
Slide 4: Key UC Management Challenges for Resellers
Key UC Management Challenges for Resellers Resellers are tasked with managing service Resolving typical quality for complex network issues requires business more costly 3rd level communications support resources. networks. Finding the problem Users expect reliability source is the primary from their
Slide 5: Proactive Support for Business Success
Proactive Support for Business Success Fault & Performance Management software PROBLEM for Mitel business communications solutions. Detect & address problems BEFORE they impact the user Lower support costs Increase contract renewal rates & revenue Speed problem-to-resolution Use IT resourc
Slide 6: MarWatch Snapshot
MarWatch Snapshot Secure Remote • Reduce costs by eliminating up to 80% of Access onsite visits. 24/7 • Detect problems BEFORE service quality is Performance impacted. Monitoring Real-time Alerts & • Fast problem-to-resolution. Testing Tools Detailed • Quality, timely & professional performance Repo
Slide 7: Fault & Performance Management Options
Fault & Performance Management Options Remote Monitoring and Mitel MarWatch Access Service (RMAS) • Service subscription • Self-managed by Partner • Mitel conducts 24x7 remote • MarWatch integrates into monitoring, escalation to Partner service operations Partner • Monitor and manage Mitel • Partner
Slide 8: Key Benefits
Key Benefits 8 | ©2014 Mitel. Proprietary and Confidential.
Slide 9: Increase Revenue
Increase Revenue • Establish recurring revenue stream for proactive monitoring & support – value added subscription service with each sale. Increase Customer Revenue • Upsell Enhanced Service Level Agreements Retention (SLA) to customers, or value added service components such as SLA Reports. Faster
Slide 10: Reduce Costs
Reduce Costs • Access devices in customer networks from any location for troubleshooting or maintenance – avoiding the cost of onsite support visits. Reduce Increase Costs • Consolidate UC and multi-vendor network Revenue management tools in one comprehensive offering. Faster Customer Problem Retent
Slide 11: Faster Problem Resolution
Faster Problem Resolution • Around the clock monitoring of voice quality and other performance metrics. • Monitoring of both Mitel and multi-vendor Faster Customer Problem systems gives visibility into problems across Retention Resolution the entire network. • Alerts ensure the right person receives
Slide 12: Customer Retention
Customer Retention • Consistently high service quality results in satisfied customers. Customer • Resolution of problem by 1st level support Increase Retention increases customer satisfaction. Revenue • Early detection means problems can be Faster resolved before the customer is impacted. Reduce Pro
Slide 13: Key Features
Key Features 13 | ©2014 Mitel. Proprietary and Confidential.
Slide 14: Performance Monitoring
Performance Monitoring • Support for Mitel & third party devices on private and public networks. Monitoring of Mitel • Monitor any SNMP or CLI device, from any vendor, ie: solutions and the devices • Session border controllers on the surrounding network • IP DECT base stations • VMWare ensures probl
Slide 15: Real-Time Alerts
Real-Time Alerts Timely, actionable data to resolve problems quickly. • Alerts by email, SMS, Twitter DM • According to thresholds, which can be configured per container. • Alarm management features: • Create alert profiles for different users, days/times of the week. • Hide, assign and filter by se
Slide 16: Testing Tools
Testing Tools Pinpoint the source of a problem easily – for fast resolution. • Network diagnostic tools launched from any device dashboard: - MTR -DNS/Reverse DNS - Ping - Iftop - Traceroute - SNMP MIB browser • Remote IP set network test tools • Run IP traceroute directly from MiVoice Business hand
Slide 17: Secure Remote Access
Secure Remote Access Access customer networks from anywhere in the world for more efficient troubleshooting. • No VPN required • Single click access to monitored devices • Integrated web-proxy server for remote access to Mitel Embedded System Management (ESM) interface • Authenticated & encrypted wi
Slide 18: Detailed Reports
Detailed Reports Performance reports provide SLA assurance to • Customer device inventory customers, and improve planning. • Performance data (by device) Customer Container-Level Reports: • Device availability summary • Performance & availability of devices over reporting period • Customizable messa
Slide 19: Powerful Dashboard
Powerful Dashboard Standard Web browsers (Internet Explorer® Chrome® and Firefox®) Secure – HTTPS / SSL Mobile Optimized (iOS, Android tablets, smartphones) Read-only widescreen option Critical data – alarms filtered for NOC/data centers stays & matched with map view. logged in. Brandable – logos, U
Slide 20: MiVoice Business Optional Management Features
MiVoice Business Optional Management Features Backups - IP Set Inventory SMDR Collection Scheduled and on- Monitoring – – Collection and demand backups Record of all IP central storage for with a retention sets known to SMDR Records policy, secure offsite MiVoice Business from MiVoice storage and or
Slide 21: Backups for MiVoice Business (Optional Feature)
Backups for MiVoice Business (Optional Feature) • MiVoice Business Configuration Details • Call history: incoming, outgoing, and duration • Embedded voice mail configuration and data • All at regular intervals with secure offsite storage • Downloadable file (for restoring) easily accessible via web
Slide 22: Supported Mitel Devices & Applications
Supported Mitel Devices & Applications MiVoice MiVoice MiVoice Business MX-ONE 250 MiContact MiVoice Border MiCollab Center Gateway (SIP & Teleworker (Business/Enterprise) VQ) Mitel Business MiVoice Call Dashboard Recording (Oaisys) 22 | ©2014 Mitel. Proprietary and Confidential.
Slide 23: Third-Party Device Support
Third-Party Device Support Managed Servers Routers Ethernet (Windows, (Cisco, Adtran) COMING Switches Linux) Uninterruptible Innovation Red Box Call Power Supplies InnLine Voice Recorder (UPS) Mail ANY SNMP or CLI Device (multi-vendor) 23 | ©2014 Mitel. Proprietary and Confidential.
Slide 24: Premium Software Assurance for authorized partners
Premium Software Assurance for authorized partners Get Started in 3 Steps: Contact Us Set Up Visit Activate Your Our Support Group Get Started MarWatch Entitlement will set you up Add devices and or contact us: quickly with login start using support@martellotech. credentials for MarWatch com MarWatc
Slide 25: Partner Success
PARTNER SUCCESS “MarWatch is now a key part of our maintenance program for all customers, allowing us to deliver a complete monitoring solution. It gives us a tangible way to show customers the value of having Premium Software Assurance with Mitel”. CMC Technology Group “In the past, a VoIP user wou
Slide 26: MarWatch monitoring gives us confidence that we can avoid downtime
CUSTOMER SUCCESS “Customer service depends on reliable “Preventing downtime that affects our customer base is voice services. MarWatch gives us always top of mind. If we can’t communicate with them, we confidence that our network will perform can’t serve them, and that is a big problem. MarWatch rel
Slide 27: What's New: MarWatch 5.1
What’s New: MarWatch 5.1 Key New Features • Monitor ANY SNMP Device • Remote IP Set Network Test Tools • Mitel SIP Set Voice Quality Monitoring • MBG 9.1 SIP Teleworker voice quality • SIP Trunk Utilization Data for MiVoice Business Enhancements • Move containers and their contents • Improved alarm
Slide 28: Quoting & Ordering
Quoting & Ordering Mitel RMAS Mitel MarWatch 1. Go to Sales Workbench and configure the 1. Go to Sales Workbench and configure the product solution as normal. product solution as normal. 2. Click on the Services tab to find Remote 2. Click on the Services tab to find Remote Monitoring, click on Moni
Slide 29: Sales and Technical Training
Sales and Technical Training Access to Dedicated Sales Experts • Direct access to skilled sales agent • Online and live training (1hr) Technical Training • Access to technical training • Covers setup and general configuration • Online (1–3hrs) 29 | ©2014 Mitel. Proprietary and Confidential.
Slide 30: Available Resources
Available Resources • Fault & Performance Management Brochure, Sales Battlecard • Customer Presentation • Customer Experiences & Case Studies • Bulletins • PB20140063 (Premium Software Assurance – Introducing Fault & Performance Management) MOL > Services > Maintain and Manage > Fault & Performance
Slide 31: Thank You
THANK YOU The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are
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