Martello Technologies Group, Inc. · TSXV:MTLO
Martello Technologies — Investor Presentation (November 2015)
28 slides from Martello Technologies's investor presentation, November 2015
Slide 1: Fault & Performance Management
Fault & Performance Management Customer Presentation November 2015 info@martellotech.com
Slide 2: Mitel Fault & Performance Management Outline
Mitel Fault & Performance Management Outline • Mitel Fault & Performance Management – Service Quality for Business Success • Challenges for Network Management • Meeting Customer Needs • Key Benefits • Key Features • Experience Matters • Support Resources | ©2014 Mitel. Proprietary and Confidential.
Slide 3: MarWatch - Service Quality for Business Success
MarWatch - Service Quality for Business Success You can be proactive, detecting and addressing performance issues BEFORE they impact the user. Secure Better Performance Real-Time Remote Service Monitoring Alerts Access Quality 3 | ©2014 Mitel. Proprietary and Confidential.
Slide 4: Key UC Management Challenges for Enterprises
Key UC Management Challenges for Enterprises Business communications Resolving typical network networks are increasingly issues requires more complex, and IT costly 3rd level support departments need better resources. tools to manage them. Finding the problem Users expect reliability source is the p
Slide 5: Proactive Support for Business Success
Proactive Support for Business Success Fault & Performance Management software PROBLEM for Mitel business communications solutions. Detect & address problems BEFORE they impact the user Lower support costs Speed problem-to-resolution Use IT resources more efficiently Designed specifically
Slide 6: MarWatch Snapshot
MarWatch Snapshot Secure Remote • Reduce costs by eliminating up to 80% of Access onsite visits. 24/7 • Detect problems BEFORE service quality is Performance impacted. Monitoring Real-time Alerts & • Fast problem-to-resolution. Testing Tools Detailed • Quality, timely & professional performance Repo
Slide 7: Fault & Performance Management Options
Fault & Performance Management Options Remote Monitoring and Mitel MarWatch Access Service (RMAS) • Managed by Partner • Service subscription • MarWatch integrates into • Mitel conducts 24x7 remote Partner service operations monitoring, escalation to • Monitor and manage Mitel Customer products, plu
Slide 8: Key Benefits
Key Benefits 8 | ©2014 Mitel. Proprietary and Confidential.
Slide 9: Reduce Costs
Reduce Costs • Access devices in any location for troubleshooting or maintenance – avoiding the cost of onsite support visits. Reduce • Avoid losses associated with downtime. User Costs Satisfaction • Consolidate UC and network performance management tools in one comprehensive offering. Faster Probl
Slide 10: Faster Problem Resolution
Faster Problem Resolution • Around the clock monitoring of voice quality and other performance metrics. • Monitoring of both Mitel and multi-vendor Faster User Problem systems gives visibility into problems across Satisfaction Resolution the entire network. • Alerts ensure the right person receives
Slide 11: User Satisfaction
User Satisfaction • Consistently high service quality results in satisfied users. • Resolution of problem by 1st level support Reduce User Satisfaction increases user satisfaction. Costs • Early detection means problems can be resolved before the user is impacted. Faster Problem Resolution • Reports
Slide 12: Key Features
Key Features 12 | ©2014 Mitel. Proprietary and Confidential.
Slide 13: Performance Monitoring
Performance Monitoring • Support for Mitel & third party devices on private and public networks. Monitoring of Mitel • Monitor any SNMP or CLI device, from any vendor, ie: solutions and the devices • Session border controllers on the surrounding network • IP DECT base stations • VMWare ensures probl
Slide 14: Real-Time Alerts
Real-Time Alerts Timely, actionable data to resolve problems quickly. • Alerts by email, SMS, Twitter DM • According to thresholds, which can be configured per container. • Alarm management features: • Create alert profiles for different users, days/times of the week. • Hide, assign and filter by se
Slide 15: Testing Tools
Testing Tools Pinpoint the source of a problem easily – for fast resolution. • Network diagnostic tools launched from any device dashboard: - MTR -DNS/Reverse DNS - Ping - Iftop - Traceroute - SNMP MIB browser • Remote IP set network test tools • Run IP traceroute directly from MiVoice Business hand
Slide 16: Secure Remote Access
Secure Remote Access Access customer networks from anywhere in the world for more efficient troubleshooting. • No VPN required • Single click access to monitored devices • Integrated web-proxy server for remote access to Mitel Embedded System Management (ESM) interface • Authenticated & encrypted wi
Slide 17: Detailed Reports
Detailed Reports Performance reports provide SLA assurance to • Customer device inventory customers, and improve planning. • Performance data (by device) Customer Container-Level Reports: • Device availability summary • Performance & availability of devices over reporting period • Customizable messa
Slide 18: Powerful Dashboard
Powerful Dashboard Standard Web browsers (Internet Explorer® Chrome® and Firefox®) Secure – HTTPS / SSL Mobile Optimized (iOS, Android tablets, smartphones) Read-only widescreen option Critical data – alarms filtered for NOC/data centers stays & matched with map view. logged in. Brandable – logos, U
Slide 19: MiVoice Business Optional Management Features
MiVoice Business Optional Management Features Backups - IP Set Inventory SMDR Collection Scheduled and on- Monitoring – – Collection and demand backups Record of all IP central storage for with a retention sets known to SMDR Records policy, secure offsite MiVoice Business from MiVoice storage and or
Slide 20: Backups for MiVoice Business (Optional Feature)
Backups for MiVoice Business (Optional Feature) • MiVoice Business Configuration Details • Call history: incoming, outgoing, and duration • Embedded voice mail configuration and data • All at regular intervals with secure offsite storage • Downloadable file (for restoring) easily accessible via web
Slide 21: Supported Mitel Devices & Applications
Supported Mitel Devices & Applications MiVoice MiVoice MiVoice Business MX-ONE 250 MiContact MiVoice Border MiCollab Center Gateway (SIP & Teleworker (Business/Enterprise) VQ) Mitel Business MiVoice Call Dashboard Recording (Oaisys) 21 | ©2014 Mitel. Proprietary and Confidential.
Slide 22: Third-Party Device Support
Third-Party Device Support Managed Servers Routers COMING Ethernet (Windows, (Cisco, Adtran) Switches Linux) Uninterruptible Innovation Red Box Call Power Supplies InnLine Voice Recorder (UPS) Mail NEW Monitor ANY SNMP Device Monitor any device type, from any vendor. Rapid configuration, without wai
Slide 23: Premium Software Assurance
Premium Software Assurance Mitel MarWatch is now part of Premium Software Assurance & Support, available to customers purchasing from authorized partners on Mitel premise-based products. Contact your authorized partner for more information on the MarWatch entitlement in Premium Software Assurance. 2
Slide 24: MarWatch monitoring gives us confidence that we can avoid downtime
CUSTOMER SUCCESS “Customer service depends on reliable “Preventing downtime that affects our customer base is voice services. MarWatch gives us always top of mind. If we can’t communicate with them, we confidence that our network will perform can’t serve them, and that is a big problem. MarWatch rel
Slide 25: What's New: MarWatch 5.1
What’s New: MarWatch 5.1 Key New Features • Monitor ANY SNMP Device • Remote IP Set Network Test Tools • Mitel SIP Set Voice Quality Monitoring • MBG 9.1 SIP Teleworker voice quality • SIP Trunk Utilization Data for MiVoice Business Enhancements • Move containers and their contents • Improved alarm
Slide 26: Sales and Technical Training
Sales and Technical Training Access to Dedicated Sales Experts • Direct access to skilled sales agent • Online and live training (1hr) Technical Training • Access to technical training • Covers setup and general configuration • Online (1–3hrs) 26 | ©2014 Mitel. Proprietary and Confidential.
Slide 27: Available Resources
Available Resources • Fault & Performance Management Brochure • Customer Experiences & Case Studies MOL > Services > Maintain and Manage > Fault & Performance Management 27 | ©2014 Mitel. Proprietary and Confidential.
Slide 28: THANK YOU
THANK YOU The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized PARTNER, you are
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