Slide 1: CSDM Data Models
CSDM Data Models Example of Service Models Speaker Name Ref: Month Year
Slide 2: How to use this deck
How to use this deck Review the CSDM Workshop – Getting Started to understand how to populate the data into your ServiceNow platform based on the right persona. 1. Review the Data Model, Definitions and relationships, use as a reference. 2. Use the Lexicon or spreadsheets to ‘work through scenarios’
Slide 3: Common Service Data Model Foundation
Common Service Data Model Foundation Business Process: A method of related steps that stakeholders take to achieve a business goal. CMDB Group: A collection of CIs based on the results of saved Query Builder queries, encoded queries, or manual entries. Product Models: Specific versions or configurat
Slide 4: The Common Service Data Model
The Common Service Data Model Business Enterprise DESIGN Domain Capability Architect Foundation BUILD SDLC SDLC SDLC Design Components SDLC Components Component Application Build Component Information Business Owner Manage Technical Services Teams Object Application Sell / Consume MANAGE Business Te
Slide 5: CSDM Data Tables in the CMDB
CSDM Data Tables in the CMDB Data Tables found in the CMDB Business Capability cmdb_ci_business_capability Business Application cmdb_ci_business_app Information Object cmdb_ci_information_object SDLC Component cmdb_sdlc_component Optional to use Technical Service cmdb_ci_service_technical Service Cl
Slide 6: Mapping data through relationships
Domain Mapping data through relationships Design Build Manage Technical Services Relationship Sell / Consume Provides :: Provided Business Capability by Business Application Provides :: Provided Business Capability Business Service by Uses :: Used by Business Application Information Object Reference
Slide 7: Blank Lexicons
Blank Lexicons Use to model your data
Slide 8: CSDM Lexicon for [Name of App] (Run)
CSDM Lexicon for [Name of App] (Run) Description Name (Fill this out) ServiceNow Business Application Business Application [cmdb_ci_business_appl] Application Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that Technical Service Offering Administrates/
Slide 9: CSDM Lexicon for [Name of App] (Fly)
CSDM Lexicon for [Name of App] (Fly) SaaS with On Premise Systems Description Name (Fill this out) ServiceNow Business Capability Business Capability [cmdb_ci_business_capability] Business Application Business Application [cmdb_ci_business_appl] Application Application Service Deployed instance [cmd
Slide 10: Platform Host and App Example
Platform Host and App Example ServiceNow with on premise MID Server
Slide 11: CSDM Lexicon for ServiceNow (Run)
Platform Host and CSDM Lexicon for ServiceNow (Run) Platform App Example SaaS with On Premise Systems Description Name (Fill this out) ServiceNow Platform Host ServiceNow Platform (Platform Host) SaaS Business Application Platform Application(s) ServiceNow Discovery (Platform App) SaaS [cmdb_ci_busi
Slide 12: ServiceNow Platform (Run)
ServiceNow Platform (Run) Manage Technical Design SaaS with On Premise Systems = Service Consume Mapping Architecture Architecture Type Types: Platform App Platform Host Platform Platform Host Apps Business Ref Business Business Business Business Application Application Application Application Appli
Slide 13: CSDM Lexicon for ServiceNow (Fly)
CSDM Lexicon for ServiceNow (Fly) Platform Host and Platform App Example SaaS with On Premise Systems Description Name (Fill this out) ServiceNow Business Capability IT Service & Operations Management Business Capability Human Resource Management [cmdb_ci_business_capability] Business Application Se
Slide 14: ServiceNow Platform (Fly)
ServiceNow Platform (Fly) Manage Technical = Service Design SaaS with On Premise Systems Mapping Consume APM implementation *Capability Business Business Capability Provided By Portfolio Architecture Types: Architectur (1.1) (1.2) Human Platform App e Type IT Service & Human Resources Platform Host
Slide 15: Platform Host and App Example
Platform Host and App Example SAP Platform – Run SAP Platform – Run Multiple Locations/Support SAP Platform - Fly EPIC SaaS Platform – Run EPIC SaaS Platform - Fly
Slide 16: CSDM Lexicon for SAP Platform (Run)
CSDM Lexicon for SAP Platform (Run) Description Name (Fill this out) ServiceNow Business Application SAP (Platform) Business Application SAP ERP (Host) [cmdb_ci_business_appl] SAP Manufacturing (Host) Application SAP Host Prod Application Service Deployed instance SAP *Mfg Prod [cmdb_ci_services_dis
Slide 17: SAP Platform (Run)
Manage = Service Technical SAP Platform (Run) Mapping Design Consume Architecture On Premise Systems – One Location Platform Types: Platform App Apps Platform Host Business Business Business Platform Application Application Application Host SAP SAP ERP SAP Platform Manufacturing Business Consumes Co
Slide 18: CSDM Lexicon for SAP (Run) (Multiple Locations/Support)
CSDM Lexicon for SAP (Run) (Multiple Locations/Support) Description Name (Fill this out) ServiceNow Business Application SAP (Platform) Business Application SAP ERP (Host) [cmdb_ci_business_appl] SAP Manufacturing (Host) *Manufacturing Application SAP Host Prod Application Service Deployed instance
Slide 19: SAP Platform (Run)
SAP Platform (Run) Manage Technical Design On Premise Systems – Multiple Locations/Support = Service Mapping Consume Architecture Platform Types: SAP ERP SAP MFG Platform App App Platform Host Reference Consumes Platform SAP Consumes Host Platform Business Business Service Service App Support US Fin
Slide 20: CSDM Lexicon for SAP (Fly)
CSDM Lexicon for SAP (Fly) Platform Host and Platform App Example On Premise System Multiple Locations/Support Description Name (Fill this out) ServiceNow Business Capability IT SAP Hosting Management Business Capability Enterprise Resource Planning [cmdb_ci_business_capability] Business Application
Slide 21: SAP Platform (Fly)
Manage SAP Platform (Fly) APM implementation = Service Mapping Technical Design On Premise Systems – One Location Consume Architecture Business Business Types: Capability (1.1) Capability Provided By Portfolio Platform App Architectur (1.2) Production Platform Host e Type Enterprise Resource Plannin
Slide 22: CSDM Lexicon for EPIC SaaS(Run)
CSDM Lexicon for EPIC SaaS(Run) Description Name (Fill this out) ServiceNow Business Application EPIC EHR Business Application Cupid [cmdb_ci_business_appl] MyChart Application EPIC Host Prod Application Service Deployed instance Cupid SaaS [cmdb_ci_services_discovered] MyChart SaaS Technical Servic
Slide 23: EPIC Healthcare SaaS Platform (Run)
Manage EPIC Healthcare SaaS Platform (Run) Technical Design Consume Platform App Business Architecture Platform Application Type Host EPIC EHR Application Business Business Consumes Service Offering Ref Service Application EPIC Cupid Cupid Cardiology Depends On EPIC Cupid SaaS Services Service Desk
Slide 24: CSDM Lexicon for EPIC (Fly)
CSDM Lexicon for EPIC (Fly) Platform Host and Platform App Example SaaS Description Name (Fill this out) ServiceNow Business Capability Business Capability Provide Cardiology Care [cmdb_ci_business_capability] Provide Electronic Health Records Business Application Business Application EPIC EHR [cmdb
Slide 25: EPIC Healthcare SaaS Platform (Fly)
Manage EPIC Healthcare SaaS Platform (Fly) Technical Design Consume Business Foundation Provided by::Provides Capabilities Provide Electronic Business Health Records Capabilities Provided by::Provides Provide Cardiology Care Business Architecture Application Type EPIC EHR Application Business Busine
Slide 26: CSDM Lexicon for O365(Run)
CSDM Lexicon for O365(Run) Description Name (Fill this out) ServiceNow Business Application Business Application O365 E5 [cmdb_ci_business_appl] Application Teams Application Service Deployed instance SharePoint Online [cmdb_ci_services_discovered] *Exchange Prod *on prem Technical Service offering
Slide 27: O365 Platform (Run)
Manage O365 Platform (Run) = Service Mapping Technical Design Consume Platform Architecture Type App Platform Business Architecture Type Application Host O365 E5 Business Bus Service Consumes Depends On Bus Service Direct Application Application Offering Teams Service Messaging Teams Ref Services Te
Slide 28: CSDM Lexicon for Microsoft Dynamics
CSDM Lexicon for Microsoft Dynamics Description Name (Fill this out) ServiceNow Business Application Microsoft Dynamics Business Application [cmdb_ci_business_appl] Application Microsoft Dynamics Prod Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that
Slide 29: Microsoft Dynamics
Manage Technical Microsoft Dynamics Design Consume Business Capability (1.1) Service Customers Provided By Customer Business Relationship Application Services Microsoft Dynamics Consumes References Technical Tech Service Services Offering Contains Application Depends on Dynamics Application Service
Slide 30: Client Server Example
Client Server Example SolidWorks and Product Data Management System – Design/Engineering Software
Slide 31: CSDM Lexicon for SolidWorks PDM and SolidWorks Client (Run)
CSDM Lexicon for SolidWorks PDM and SolidWorks Client (Run) Description Name (Fill this out) ServiceNow Business Application SolidWorks Product Data Management System Business Application (Solidworks desktop application is not considered a enterprise business application) [cmdb_ci_business_appl] App
Slide 32: SolidWorks PDM and SolidWorks Client- Run
Manage SolidWorks Check your work! PDM and SolidWorks Client- Run Technical Design Consume Client Server Foundation Example Business Application SolidWorks = Service Mapping Product Data Mgmt Consumes Application Bus Service Business Service Depends on Offering Service SolidWorks SolidWorks Engineer
Slide 33: Environment/Location Based Service
Environment/Location Based Service Claims
Slide 34: Environment/location Based Service
Environment/location Based Service Manage Technical Design Business Manage Claims Capability Consume Foundation Guidewire Business Claims Center Applicatio Application Owner n Technical Tech Service Application Service Offerings Services Business Service Application Offering Support Mgmt Claims Grou
Slide 35: Technical Services
Technical Services Dynamic CI Groups, Shared Technical Services, MicroServices,
Slide 36: CSDM Lexicon for LogicMonitor (Run)
CSDM Lexicon for LogicMonitor (Run) Description Name (Fill this out) ServiceNow Business Application LogicMonitor Business Application [cmdb_ci_business_appl] Application LogicMonitor SaaS Application Service Deployed instance [cmdb_ci_services_discovered] Technical Service offering that Monitoring
Slide 37: LogicMonitor and ServiceNow (Fly)
Manage Technical Design LogicMonitor and ServiceNow (Fly) Consume Business Capability (1.1) IT Service and Operations Mgmt Business Platform Host Application Service SN Platform Portfolio Provided By IT Service and Business Business Operations Business Mgmt Application Application Platform Apps Appl
Slide 38: CSDM Lexicon for Dynamic CI Groups and Tech Service Offering
CSDM Lexicon for Dynamic CI Groups and Tech Service Offering Description Name (Fill this out) ServiceNow Technical Service offering that Technical Service Offering(s) Administrates/Develops/Supports the Linux Administration [service_offering] classification of Application (may have more than 1 Windo
Slide 39: Tech Services and Offering using Dynamic CI Groups
Manage Tech Services and Offering using Dynamic CI Technical Groups Hosting/ Compute Services Technical Service REF REF Support and Support and Approval Groups Approval Groups Tech Tech Service Service Offering Offering Windows Linux Admin Admin Contains Contains Dynamic CI CMDB Group Dynamic CI Gro
Slide 40: Shared Technical Service Example
Manage Technical Design Shared Technical Service Example Business Consume Capability (1.1) Directory Bus Ref Service Service Service Depends on Offering Management File Box Sharing Application Service Box Prod Business Business Business Sends data to Application Application Application Application N
Slide 41: Microservices: stand – alone API (shared)
Microservices: stand – alone API (shared) Business Capability (1.1) Finance Provided By Business Business Application Application Technical Currency Tax Service Conversion calculation API Services Consumes Reference Tech Service Application Application Technical Application Contains Contains Service
Slide 42: Microservices: Element of a larger Application (Fly)
Microservices: Element of a larger Application (Fly) Business Capability Portfolio (1.1) Sales Sales Reference Business Business Business Application Application Service Phone Order Online Sales Online Sales Management Management Consumes Reference Application Offering Service Depends On Online Onli
Slide 43: Business Services
Business Services Client, Printer, Conference Rooms, Desktop Software
Slide 44: End User Desktop and SaaS Software (Fly)
Manage Technical Design End User Desktop and SaaS Software (Fly) Consume Foundation Service Service Service Service Portfolio Portfolio Portfolio Portfolio Office Human Communication Finance Capital Productivity Business Business Business Business Service Service Service Service Direct Travel and Em
Slide 45: Printers/Copiers
Manage Technical Design Printers/Copiers Consume Foundation Service Portfolio Documentation Tech Service Business Print Service Management Print and Services Copy Services Reference ce Tech Service ervi Offering S Reference Print Server Admin Used on the Contains Incident Record Offering Service Ser
Slide 46: Conference Room (Fly)
Manage Technical Design Conference Room (Fly) Business Capability Business Consume Foundation (1.1) Capability Manage (1.1) Communication Manage and Facility Collaboration Provided by Service Portfolio Service Portfolio Collaboration Facility Tech Service Bus Service Bus Application Conferencing Ser
Slide 47: Client Compute Hardware (Run)
Manage Technical Client Compute Hardware (Run) Design Consume Foundation Tech Service Personal Compute Reference Services Reference Business Service Client Endpoint Services Reference Tech Service Bus Paris Bus Tech Service Offering Service Desktop Desktop Offering Apple OS Offering Service Windows
Slide 48: What is needed for Day 1 ITSM Operations?
What is needed for Day 1 ITSM Operations? Low Maturity? No CMDB? Applicatio 1. Determine the services provided n Service do not rely on an Application Service. Print and Desktop Desktop 2. Make a list of the various Services Copy Communicati Software Hardware desktop software, like Microsoft on Serv
Slide 49: Service Portfolios - aggregated Service reporting and monitoring
Service Portfolios - aggregated Service reporting and monitoring Use in Slide Show mode - Interactive Service Portfolio Enterprise IT Services Infrastructure End User Services Service Category Service Type Compute Services Communication Direct On Prem Cloud Service Email Messaging Computing Computin
Slide 50: Connecting Services to underlying CI's
Connecting Services to underlying CI’s Use in Slide Show mode - Interactive Service Portfolio Enterprise IT Services Infrastructure End User Services Service Category Services Server ClassCompute = Services Collaboration Service Type Server Class = Linux Windows Exchange Prod O365 Teams SaaS Environ
Slide 51: MSP – CSDM with CSM and ITSM
MSP – CSDM with CSM and ITSM Customer Engagement Service Management Manages Service MSP: Your Reference Model company Server Account: Monitoring Bus Service Client Name Manages Monitoring Service f SPM Service Offering Service Offering Purchases / p u rc hase o Server Monitoring Network Monitoring c
Slide 52: CSDM with CSM and ITSM
CSDM with CSM and ITSM SN Customer Service Management SN IT Service Management Purchases Pickup Services Account: Client #1 Sold Products Large Car Small Car Uber Data here related to CSDM Depends on Human generated data Consumes Application Ref Uber App Uber App Prod Uber App Mgmt Service Administr
Slide 53: servicenow.
servicenow.