ServiceNow, Inc. · NYSE:NOW

ServiceNow — Technical Presentation (2023)

17 slides from ServiceNow's technical presentation, Nov 11, 2023

  1. Slide 1: Mapping CSDM 4 to ArchiMate

    Mapping CSDM 4 to ArchiMate Building a Strong Foundation for Success Dr Michelle Supper EMEA Enterprise Architecture Advisor

  2. Slide 2: Dr Michelle Supper

    Dr Michelle Supper EMEA Enterprise Architecture Advisor Creator of Guided Architecture How I got here… System Architect (MoDAF) for MoD and Secret Service Consultant Enterprise Architect to Government, Public and Private Sector Director of 3 Forums of The Open Group Contributing author to 2 Books, 8

  3. Slide 3: Agenda

    Agenda Introduce the White Paper What is the CSDM? Why is the CSDM Useful? What’s ArchiMate? The Mapping Automating you EA Capability Using the Now Platform with EA Tools Closing the Circle J Bonus Items © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 3

  4. Slide 4: Let’s Download The White Paper

    Let’s Download The White Paper • A mapping of the ServiceNow CSDM 4.0, and some extra elements, to the ArchiMate notation • This is a metamodel that can be used to produce a TOGAF/ArchiMate based architecture that will be supported by the Now Platform’s CSDM (Common Service Data Model). • Definition

  5. Slide 5: What is the CSDM?

    What is the CSDM? © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 5

  6. Slide 6: Why the CSDM is Useful

    Why the CSDM is Useful © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 6

  7. Slide 7: Integration and Data Sharing

    Integration and Data Sharing ServiceNow Instance EA Data Modeling Sources Tool © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 7

  8. Slide 8: What’s ArchiMate?

    What’s ArchiMate? ArchiMate is to TOGAF As Maths is to Physics 8 © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 8

  9. Slide 9: ArchiMate on a Page

    ArchiMate on a Page © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 9

  10. Slide 10: Mapping the CSDM to ArchiMate

    Mapping the CSDM to ArchiMate 2. Added 4. Defined all 5. Peer review, 1. Mapped the elements that 3. Connected the objects, from Scott objects CSDM would be the objects referencing Lemm and to the best helpful to with both the Mark Bodman matching Enterprise relationships CSDM White at ServiceNow, A

  11. Slide 11: © 2023 ServiceNow, Inc. All Rights Reserved. Confidential.

    © 2023 ServiceNow, Inc. All Rights Reserved. Confidential. 11

  12. Slide 12: Automate Your EA Capability with Tool Integrations

    Automate Your EA Capability with Tool Integrations Several EA repository tools can model in ArchiMate, and also have integrations to the CMDB – these include: • Integration: Bizzdesign, Lean IX, Ardoq, Sparx, Mega Hopex • Integrated into the CMDB: Ins Pi If you are using these tools, you can downloa

  13. Slide 13: What’s What on the Now Platform…

    What’s What on the Now Platform… Product Name APM Application Portfolio Management CMDB Configuration Management Database SPM Strategic Portfolio Management IRM Integrated Risk Management ITAM IT Asset Management SAM Software Asset Management HAM Hardware Asset Management ITOM IT Operations Manageme

  14. Slide 14: Bringing it all together with the Now Platform

    Bringing it all together with the Now Platform EA Tool Basic APM Set Up CMDB Demands, Projects to make an app roadmap , sets/schedules rationalisation tasks Risks, Policies, Controls, Pen Testing APM Technology Portfolio Management, Life Cycle Data APM Dashboard Application list, relationships betwe

  15. Slide 15: APM + Other Components and EA Models

    APM + Other Components and EA Models Now Components Data to the EA Tool Example EA Models As Is and To Be views APM & CMDB CMDB content, manual input of everything else (with manual input of data where needed) Populated repository, App Landscape, App Portfolio + ITOM Discovery and Populated App inve

  16. Slide 16: Closing the Circle

    Closing the Circle • The CSDM to ArchiMate Mapping bridges the Data into gap from the Now Platform to the Enterprise CMDB Architecture Platform Updates Data to to reflect EA Repo • Integrated EA Tooling automates repository changes updates and enables the current state architecture to reflect a near

  17. Slide 17: Thank you!

    Thanktheyou! Make Now Platform a Strategic Asset Decisions, back to SPM Join the ServiceNow Introduction to Mapping of CSDM4 Architecture Principles Enterprise Architecture Forum Guided Architecture to ArchiMate White Paper Dr Michelle Supper EMEA EA Advisor Michelle.Supper@servicenow.com © 2023 Ser

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