Pagerduty, Inc. · NYSE:PD
Pagerduty — Q1 FY2026 Earnings Presentation
29 slides from Pagerduty's earnings presentation, May 29, 2025
Slide 1: Investor Presentation Q1 FY 2026
Investor Presentation Q1 FY 2026 Period ended April 30, 2025
Slide 2: Safe Harbor
Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical fact Forward-looking statements represent PagerDuty’s management’s beliefs and assumptions only as of contained in this presentation, are forward-looking statements, including but no
Slide 3: About PagerDuty
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty FY26 Q1 Operations Cloud is an AI-powered platform that empowers business resilience and drives operational ARR: $496M efficiency for enterprises. With a generative AI Revenue: $120M assistant
Slide 4: Then to Today
Then to Today 2024 2023 2022 2020 2021 2009 2010 2018 2019 Private & PagerDuty Escalation Public Status Founded Policies Response Event Pages Service On-Call Plays Intelligence Graph Management
Slide 5: PagerDuty Operations Cloud
PagerDuty Operations Cloud PagerDuty Operations Cloud @ Al $03 Automation FedRAMP Extensive APIs & Proprietary Foundational == Embedded No-Code to Pro-Code Zero Maintenance Integrations Data Model : AI/ML& GenAl Automation Availability Window
Slide 6: The Operations Cloud Product Pillars
The Operations Cloud Product Pillars PagerDuty Incident Management PagerDuty AIOPs Runbook Automation, PagerDuty for Runbook Automation, Customer Service Self-hosted, Workflow Automation Deliver always on digital services Reduce noise, identify root Operate faster by automating Empower Customer Servi
Slide 7: For Incident Management
Why? - 88% of execs expect an incident as large as the July global IT outage within the next year1 Incident Management is the end-to-end business process of addressing an outage, service disruption, or other major incident from its initial conception to its full resolution. Free Professional Busines
Slide 8: For Incident Management
For Incident Management PagerDuty Advance is a set of generative AI capabilities for the PagerDuty Operations Cloud. PagerDuty Advance A set of Generative AI capabilities that augment and scale responder teams. $4,980 per user/year This saves time and money by eliminating repetitive and PagerDuty In
Slide 9: AIOps
PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance. AIOps Consumption pricing, starting at PagerDuty AIOps launched in April 2023 and is the current evolution of PagerDuty’s Legacy Event Intell
Slide 10: Runbook Automation
Balance automation, security, and governance with time to value. By associating Automation Actions with a PagerDuty service, responders get push-button access to a library of defined diagnostic or remediation actions, resulting in shorter resolution times and fewer disruptive escalations. Automation
Slide 11: Customer Service Ops
80% of consumers say that the experience a company provides is just as important as its products and services. PagerDuty Customer Service Ops enables automated escalation policies, bidirectional comms and direct line of escalation for every agent to quickly mobilize and activate a response. Professi
Slide 12: 700+ Integrations
700+ Integrations Monitoring & Security DevOps & Customer Infrastructure ChatOps & ITOps & Observability Lifecycle Service Automation Collaboration ITSM
Slide 13: Operational Maturity
Operational Maturity Preventative Proactive Ahead of issues Responsive Seamless, before they start Reactive Resolving issues coordinated issue management Manual Companies are stuck as they occur Issues are identified in firefighting mode by customers
Slide 14: The $50B Market Opportunity
The $50B Market Opportunity1 87 million users by persona2 Anatomy of an incident3 Developers: driven by digital services and software-driven Cost of downtime: ~$4,537/minute→ $794,000 innovation → 30m users per incident Infrastructure and Operations: undergoing modernization High-priority/priority i
Slide 15: Forrester Total Economic Impact Study
Forrester Total Economic Impact Study PagerDuty is an essential partner to build resilient and efficient operations 249% <12 months Return on investment Payback (ROI) over three years Source: Forrester Consulting: The Total Economic Impact of the PagerDuty Operations Cloud. August 2024 https://www.pag
Slide 16: PagerDuty Operations Cloud
PagerDuty Operations Cloud Monitoring & Observability 700+ integrations Customer Service Security Infrastructure Automation DevOps & Lifecycle ChatOps & Collaboration ITOps & ITSM Cloud Infrastructure Automation AI AI Cloud Data Extensive Proprietary Foundational Embedded AI/ML No-Code to Pro-Code Z
Slide 17: PagerDuty's Competitive Advantage
PagerDuty’s Competitive Advantage Collect & Prevent & Integrate correlate Automate Resolve learn Achieve faster Reduce spend and Resolve issues Increase resilience Make better time to value by uncover trends to more quickly and and protect data-driven removing friction solve issues faster efficiently
Slide 18: Innovation-Driven Land-and-Expand Model
Innovation-Driven Land-and-Expand Model PagerDuty became the incident response standard platform A leading financial services organization relies on Expansion motion at a PagerDuty to increase workforce efficiency, critical major financial institution Expanded product application uptime, and operating l
Slide 19: PagerDuty Q1 Overview
PagerDuty Q1 Overview Quarterly Year-over-Year Paid Non-GAAP revenue revenue growth customers operating margin $120M 8% 15,247 20% See appendix for GAAP to non-GAAP reconciliation
Slide 20: Select Operating Metrics
Select Operating Metrics FY25 Q1 FY25 Q2 FY25 Q3 FY25 Q4 FY26 Q1 Revenue (millions) $111 $116 $119 $121 $120 Revenue Growth 8% 8% 9% 9% 8% Non-GAAP Operating Margin 14%1 17%2 21%3 18%4 20%1 DBNR 106% 106% 107% 106% 104% Paid Customers 15,120 15,044 15,050 15,114 15,247 Customers >$100K 811 820 825 8
Slide 21: Non-GAAP Target Operating Model
Non-GAAP Target Operating Model % of Revenue FY20 FY21 FY22 FY23 FY24 FY25 Q1’FY26 Target* Gross Margin 86% 87% 85% 85% 86% 86% 86% 85% Sales & Marketing 53% 50% 50% 43% 38% 36% 34% - Research & 26% 25% 25% 24% 22% 20% 19% - Development General & 24% 21% 19% 17% 13% 13% 13% - Administrative Operatin
Slide 22: Investment Highlights
Investment Highlights Real-time leading operations Comprehensive product offerings to optimize operating efficiency cloud platform and offer tangible ROI Customer-driven demand across business operations and Significant market opportunity industrial operations Strong enterprise demand with opportunity to
Slide 23: Resources
Resources Investor Relations Page https://investor.pagerduty.com PagerDuty Newsroom https://www.pagerduty.com/newsroom/ PagerDuty Introduction https://support.pagerduty.com/main/docs/introduction Knowledge Base https://support.pagerduty.com/ Case Studies https://www.pagerduty.com/customers/ Executiv
Slide 24: Appendix
Appendix PagerDuty
Slide 25: Definitions
Definitions Annual Recurring Revenue (ARR) - Annualized recurring value of all active contracts at the end of a reporting period. Customer - A separate legal entity, such as a company or an educational or government institution, that has an active subscription with us or one of our partners to access
Slide 26: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2025 2024 2025 2024 2023 Non-GAAP gross profit and non-GAAP gross margin Gross profit $100,621 $91,829 $387,834
Slide 27: Reconciliation Continued
Reconciliation Continued PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2025 2024 2025 2024 2023 Non-GAAP sales and marketing Sales and marketing $50,045 $48,499 $201,821 $1
Slide 28: Reconciliation Continued
Reconciliation Continued PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2025 2024 2025 2024 2023 Non-GAAP net income attributable to PagerDuty, Inc. common stockholders Net
Slide 29: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2025 2024 2025 2024 2023 Free cash flow and free cash flow margin Net cash provided by operating activities $30,6