Pagerduty, Inc. · NYSE:PD
Pagerduty — Q1 2027 Earnings Presentation
29 slides from Pagerduty's earnings presentation, May 28, 2026
Slide 1: Investor Presentation Q1 Fiscal Year 2027
Investor Presentation Q1 Fiscal Year 2027 Period ended April 30, 2026
Slide 2: Safe Harbor
Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical Forward-looking statements represent PagerDuty’s management’s beliefs and assumptions only as of fact contained in this presentation, are forward-looking statements, including but no
Slide 3: About PagerDuty
About PagerDuty PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first digital operations. By automatically detecting, FY27 Q1 diagnosing, and remediating issues, the PagerDuty ARR: $496M Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and R
Slide 4: PagerDuty Operations Cloud
PagerDuty Operations Cloud 4
Slide 5: Constant and Deliberate Innovation
Constant and Deliberate Innovation 16 years of domain expertise 86B Events ingested 828M 99.9% incidents created by customers 10+ $100M web availability SLA 2026 annual R&D investment 2025 years of AI innovation AI Ecosystem 2024 Platform MCP 2022 2023 GenAI 2019 2020 2021 2009 2010 2018 Incident Lo
Slide 6: PagerDuty Operations Cloud - Today
PagerDuty Operations Cloud - Today AI & Applications for Digital Operations Applications GenAI + Agents AI Assistant AI Agents Agent Ecosystem Proprietary Reliability Extensive API & Enterprise-grade Platform Foundational at Scale Integrations Security & Compliance Data Model 6
Slide 7: AI Operations Platform
AI Operations Platform 16+ Years of Operational Intelligence Embedded AI AI Assistant Agentic AI Signal clarity for AI and humans Automation to what matters as partners unlock change 7
Slide 8: What We've Heard in the Market
What We’ve Heard in the Market Too many people Incidents (still) take Root Cause is involved too long to resolve elusive 59% 68% 95% are actively incorporating lose $300K+ per hour agree resiliency drives AI into operations during major incidents competitive advantage Source: State of the AI-First O
Slide 9: How We Solve Their Problems
How We Solve Their Problems Get the Resolve Prevent right people incidents incidents involved faster from happening 9
Slide 10: AI is Creating Unprecedented Disruption
AI is Creating Unprecedented Disruption No firm is immune to its impact 10
Slide 11: AI Tools are Accelerating Software Development
AI Tools are Accelerating Software Development 11
Slide 12: High Deployment Velocity = Operational Risk
High Deployment Velocity = Operational Risk 12
Slide 13: Incident Response > Improvement > Prevention
Incident Response > Improvement > Prevention AI Agents Automation Events 13
Slide 14: Incident Response > Improvement > Prevention
Incident Response > Improvement > Prevention AI Agents Automation Events Developer Incident Operational Post Incident Details Memory Reviews Tools Developers Agents Responders 14
Slide 15: PagerDuty is a System of Intelligence & Action
PagerDuty is a System of Intelligence & Action IDE Customer Incident Management Service Coding Agents AI Agents and Automation ITSM Code Repo & Monitoring & IDP Observability Signal Orchestration Storage Ecosystem Integrations CI/CD Cloud/on prem pipelines Infrastructure Dev Tools Production PagerDu
Slide 16: Autonomous Operations
Our Vision Human + Agent Incident Response • Event orchestration & intelligence • Chat-native collaboration Data at Scale • AI Agents & Workflow • 750+ API and MCP automation integrations • 12 billion events* Autonomous • 16 million incident workflows* Operations • 10 million Slack and MS Teams acti
Slide 17: What Sets PagerDuty Apart From The Competition
What Sets PagerDuty Apart From The Competition Deep data & Enterprise-grade Unified AI Immediate domain expertise security & reliability ecosystem time-to-value • 16+ years of • Zero scheduled • Cross-agent • 249% ROI* operational intelligence downtime, 99.9% collaboration through over three years w
Slide 18: PagerDuty Q1 Overview
PagerDuty Q1 Overview Quarterly Year-over-Year Paid Non-GAAP revenue revenue growth customers operating margin $121M 1% 15,380 25% See appendix for GAAP to non-GAAP reconciliation 18
Slide 19: Select Operating Metrics
Select Operating Metrics FY26 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY27 Q1 Revenue (millions) $120 $123 $125 $125 $121 Revenue Growth 8% 6% 5% 3% 1% Non-GAAP Operating Margin 20%1 25%2 29%3 24%4 25%1 DBNR 104% 102% 100% 98% 97% Paid Customers 15,247 15,322 15,398 15,351 15,380 Customers >$100K 848 868 867 861
Slide 20: Non-GAAP Target Operating Model
Non-GAAP Target Operating Model % of Revenue FY22 FY23 FY24 FY25 FY26 Q1’FY27 Target* Gross Margin 85% 85% 86% 86% 86% 86% 84% to 86% Research & 25% 24% 22% 20% 18% 20% — Development Sales & Marketing 50% 43% 38% 36% 32% 28% — General & 19% 17% 13% 13% 13% 14% — Administrative Operating Margin (8%)
Slide 21: Investment Highlights
Investment Highlights Real-time leading operations Comprehensive product offerings to optimize operating efficiency cloud platform and offer tangible ROI Significant market opportunity Customer-driven demand across business operations and industrial operations Expansive enterprise adoption Strong en
Slide 22: Resources
Resources Investor Relations Page https://investor.pagerduty.com PagerDuty Newsroom https://www.pagerduty.com/newsroom/ PagerDuty Introduction https://support.pagerduty.com/main/docs/introduction Knowledge Base https://support.pagerduty.com/ Case Studies https://www.pagerduty.com/customers/ Executiv
Slide 23: Appendix
Appendix PagerDuty 23
Slide 24: Definitions
Definitions Annual Recurring Revenue (ARR) - Annualized recurring value of all active contracts at the end of a reporting period. Customer - A separate legal entity, such as a company or an educational or government institution, that has an active subscription with us or one of our partners to acces
Slide 25: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP gross profit and non-GAAP gross margin Gross profit $101,947 $100,621 $418,40
Slide 26: Reconciliation con't
Reconciliation Reconciliation con’t PagerDuty, Inc. PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data Reconciliation (in thousands, exceptofpercentages GAAP toand Non-GAAP Data per share data) (unaudited) (in thousands, except percentages and per share data) (unaudited) Three months ended Apri
Slide 27: Reconciliation con't
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP operating income and non-GAAP operating margin Income (loss) from opera
Slide 28: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP net income attributable to PagerDuty, Inc. common stockholders Net income (lo
Slide 29: Reconciliation con't
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended April 30, Year ended January 31, 2026 2025 2026 2025 2024 Free cash flow and free cash flow margin Net cash provided by operating activiti