Pagerduty, Inc. · NYSE:PD
Pagerduty — Needham 28th Annual Growth Conference (January 2026)
30 slides from Pagerduty's conference presentation, Jan 14, 2026
Slide 1: Needham 28th Annual Growth Conference
Needham 28th Annual Growth Conference CFO Howard Wilson Presentation date January 14, 2026 Q3 FY 2026 Period ended October 31, 2025
Slide 2: Safe Harbor
Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical Forward-looking statements represent PagerDuty’s management’s beliefs and assumptions only as of fact contained in this presentation, are forward-looking statements, including but no
Slide 3: About PagerDuty
About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty FY26 Q3 Operations Cloud is an AI-powered platform that empowers business resilience and drives operational ARR: $497M efficiency for enterprises. With a generative AI and Revenue: $125M agenti
Slide 4: PagerDuty is a System of Intelligence & Action
PagerDuty is a System of Intelligence & Action Incident workflow and orchestration Customers Customer Service Ecosystem Incident Management Integrations AI-assisted workflows for fast incident 700+ integrations to resolution and customer engagement connect and collaborate across your entire stack. Mon
Slide 5: Innovation Timeline
Innovation Timeline 2025 2024 2023 2022 2020 2021 2018 2019 AI agents 2009 2010 MCP PagerDuty Escalation Private & Public Founded Response Event Status Pages Policies On-Call Plays Intelligence Service Graph Management 5
Slide 6: PagerDuty Operations Cloud
PagerDuty Operations Cloud 6
Slide 7: The Operations Cloud Product Pillars
The Operations Cloud Product Pillars On-call Alerting & Mobilization Event Intelligence & Runbook Automation AI Agents: Guided Remediation Orchestration Runbook Automation Self-hosted - SRE Agent Post-Incident Review Root Cause Analysis Workflow Automation - Scribe Agent - Shift Agent Analytics - Ins
Slide 8: PagerDuty Operations Cloud - Today
PagerDuty Operations Cloud - Today AI & Applications for Digital Operations Applications GenAI + Agents AI Assistant AI Agents Agent Ecosystem Proprietary Reliability Extensive API & Enterprise-grade Platform Foundational at Scale Integrations Security & Compliance Data Model 8
Slide 9: Flexible Pricing
Flexible Pricing Full access to the PagerDuty Operations Cloud AI Agents Actions Incident Management Event Orchestration Automation Users Events Steps Platform Reliability Proprietary Foundational Extensive API & Enterprise-grade Security & at Scale Data Model Integrations Compliance 9
Slide 10: PagerDuty Operations Cloud
PagerDuty Operations Cloud Monitoring & Observability 700+ integrations Customer Service Security Infrastructure Automation DevOps & Lifecycle ChatOps & Collaboration ITOps & ITSM Cloud Infrastructure Automation AI AI Cloud Data Extensive Proprietary Foundational Embedded AI/ML No-Code to Pro-Code Z
Slide 11: The $50B Market Opportunity
The $50B Market Opportunity1 87 million users by persona2 Anatomy of an incident3 Developers: driven by digital services and software-driven Cost of downtime: ~$4,537/minute→ $794,000 innovation → 30m users per incident Infrastructure and Operations: undergoing modernization High-priority/priority i
Slide 12: Forrester Total Economic Impact Study
Forrester Total Economic Impact Study PagerDuty is an essential partner to build resilient and efficient operations 249% <12 months Return on investment Payback (ROI) over three years Source: Forrester Consulting: The Total Economic Impact of the PagerDuty Operations Cloud. August 2024 https://www.pag
Slide 13: What Sets PagerDuty Apart From The Competition
What Sets PagerDuty Apart From The Competition Deep data & Enterprise-grade Unified AI Immediate domain expertise security & reliability ecosystem time-to-value – 15+ years of – Zero scheduled – Cross-agent – 249% ROI* operational intelligence downtime, 99.9% collaboration through over three years w
Slide 14: Innovation-Driven Land-and-Expand Model
Innovation-Driven Land-and-Expand Model PagerDuty became the incident response standard platform A leading financial services organization relies on Expansion motion at a PagerDuty to increase workforce efficiency, critical major financial institution Expanded product application uptime, and operating l
Slide 15: PagerDuty Q3 Overview
PagerDuty Q3 Overview Quarterly Year-over-Year Paid Non-GAAP revenue revenue growth customers operating margin $125M 5% 15,398 29% See appendix for GAAP to non-GAAP reconciliation 15
Slide 16: Select Operating Metrics
Select Operating Metrics FY25 Q3 FY25 Q4 FY26 Q1 FY26 Q2 FY26 Q3 Revenue (millions) $119 $121 $120 $123 $125 Revenue Growth 9% 9% 8% 6% 5% Non-GAAP Operating Margin 21%1 18%2 20%3 25%4 29%1 DBNR 107% 106% 104% 102% 100% Paid Customers 15,050 15,114 15,247 15,322 15,398 Customers >$100K 825 849 848 8
Slide 17: Non-GAAP Target Operating Model
Non-GAAP Target Operating Model % of Revenue FY20 FY21 FY22 FY23 FY24 FY25 Q3’FY26 Target* Gross Margin 86% 87% 85% 85% 86% 86% 87% 84% to 86% Research & 26% 25% 25% 24% 22% 20% 16% - Development Sales & Marketing 53% 50% 50% 43% 38% 36% 30% - General & 24% 21% 19% 17% 13% 13% 13% - Administrative O
Slide 18: Investment Highlights
Investment Highlights Real-time leading operations Comprehensive product offerings to optimize operating efficiency cloud platform and offer tangible ROI Customer-driven demand across business operations and Significant market opportunity industrial operations Strong enterprise demand with opportunity to
Slide 19: Resources
Resources Investor Relations Page https://investor.pagerduty.com PagerDuty Newsroom https://www.pagerduty.com/newsroom/ PagerDuty Introduction https://support.pagerduty.com/main/docs/introduction Knowledge Base https://support.pagerduty.com/ Case Studies https://www.pagerduty.com/customers/ Executiv
Slide 20: Appendix
Appendix PagerDuty 20
Slide 21: Incident Management pricing plans
Why? - 88% of execs expect an incident as large as the July 2024 global IT outage within the next year1 Incident Management is the end-to-end business process of addressing an outage, service disruption, or other major incident from its initial conception to its full resolution. Free Professional Bu
Slide 22: For Incident Management: PagerDuty Advance
For Incident Management PagerDuty Advance is a set of generative AI capabilities for the PagerDuty Operations Cloud. PagerDuty Advance A set of Generative AI capabilities that augment and scale responder teams. Starting at $4,980/year This saves time and money by eliminating repetitive and PagerDuty
Slide 23: AIOps
PagerDuty AIOps helps teams experience fewer incidents, faster resolution, and greater productivity without long implementations or heavy ongoing maintenance. AIOps Consumption pricing, starting at PagerDuty AIOps launched in April 2023 and is the current evolution of PagerDuty’s Legacy Event Intell
Slide 24: Runbook Automation
Balance automation, security, and governance with time to value. By associating Automation Actions with a PagerDuty service, responders get push-button access to a library of defined diagnostic or remediation actions, resulting in shorter resolution times and fewer disruptive escalations. Automation
Slide 25: Customer Service Ops pricing plans
80% of consumers say that the experience a company provides is just as important as its products and services. PagerDuty Customer Service Ops enables automated escalation policies, bidirectional comms and direct line of escalation for every agent to quickly mobilize and activate a response. Professi
Slide 26: Definitions
Definitions Annual Recurring Revenue (ARR) - Annualized recurring value of all active contracts at the end of a reporting period. Customer - A separate legal entity, such as a company or an educational or government institution, that has an active subscription with us or one of our partners to access
Slide 27: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended October 31, Year ended January 31, 2025 2024 2025 2024 2023 Non-GAAP gross profit and non-GAAP gross margin Gross profit $106,188 $98,678 $387,834
Slide 28: Reconciliation con’t
Reconciliation Reconciliation con’t PagerDuty, Inc. PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data Reconciliation (in thousands, exceptofpercentages GAAP toand Non-GAAP Data per share data) (unaudited) (in thousands, except percentages and per share data) (unaudited) Three months ended Octo
Slide 29: Reconciliation con’t
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended October 31, Year ended January 31, 2025 2024 2025 2024 2023 Non-GAAP net income attributable to PagerDuty, Inc. common stockholders Net in
Slide 30: Reconciliation con’t
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended October 31, Year ended January 31, 2025 2024 2025 2024 2023 Free cash flow and free cash flow margin Net cash provided by operating activiti
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