Pagerduty, Inc. · NYSE:PD
Pagerduty — Q4 2026 Earnings Presentation
27 slides from Pagerduty's earnings presentation, Mar 12, 2026
Slide 1: Investor Presentation Q4 and Full Fiscal Year 2026
Investor Presentation Q4 and Full Fiscal Year 2026 Period ended January 31, 2026
Slide 2: Safe Harbor
Safe Harbor This presentation contains forward-looking statements. All statements other than statements of historical Forward-looking statements represent PagerDuty’s management’s beliefs and assumptions only as of fact contained in this presentation, are forward-looking statements, including but no
Slide 3: About PagerDuty
About PagerDuty PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than FY26 35,000 organizations worldwide. The PagerDuty ARR: $499M Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the Revenue: $493M
Slide 4: PagerDuty Operations Cloud
PagerDuty Operations Cloud 4
Slide 5: Constant and Deliberate Innovation
Constant and Deliberate Innovation 15 years of domain expertise 86B events 99.9% ingested 828M $100M web availability incidents created by customers 10+ SLA annual R&D investment 2025 years of AI innovation 2024 2023 Platform GenAI 2022 Incident 2020 2021 Management 2009 2010 2018 2019 Low code AI A
Slide 6: PagerDuty Operations Cloud - Today
PagerDuty Operations Cloud - Today AI & Applications for Digital Operations Applications GenAI + Agents AI Assistant AI Agents Agent Ecosystem Proprietary Reliability Extensive API & Enterprise-grade Platform Foundational at Scale Integrations Security & Compliance Data Model 6
Slide 7: AI Operations Platform
AI Operations Platform 15+ Years of Operational Intelligence Embedded AI AI Assistant Agentic AI Signal clarity for AI and humans Automation to what matters as partners unlock change 7
Slide 8: Control plane for AI Operations in the enterprise
Control plane for AI Operations in the enterprise BUILD TEST DEPLOY AI & Automation Production Systems Developer DETECT TRIAGE DIAGNOSE REMEDIATE Tools CONTINUOUS LEARNING 8
Slide 9: Operational Reality: Shift to AI & Autonomous Ops
Operational Reality: Shift to AI & Autonomous Ops New & Partially Well Novel Understood Understood Brand new or complex work We have seen this before This scenario has been requiring expert attention and know potential seen before and we know remediations exactly what to do Responder-led + AI & Auto
Slide 10: Flexible Pricing
Flexible Pricing Full access to the PagerDuty Operations Cloud AI Agents Actions Incident Management Event Orchestration Automation Users Events Steps Platform Reliability Proprietary Foundational Extensive API & Enterprise-grade Security & at Scale Data Model Integrations Compliance 10
Slide 11: PagerDuty AI agents
PagerDuty AI agents SRE agent acts as a virtual responder 11
Slide 12: PagerDuty Operations Cloud
PagerDuty Operations Cloud Monitoring & Observability 700+ integrations Customer Service Security Infrastructure Automation DevOps & Lifecycle ChatOps & Collaboration ITOps & ITSM Cloud Infrastructure Automation AI AI Cloud Data Extensive Proprietary Foundational Embedded AI/ML No-Code to Pro-Code Z
Slide 13: Expansion of AI integration ecosystem
Expansion of AI integration ecosystem PagerDuty MCP plugin PagerDuty MCP PagerDuty Incident for Claude Code plugin for Cursor Responder Agent Template Our platform and SRE agent now seamlessly connect with leading AI-native platforms and SaaS enterprise applications including more than 30 new AI par
Slide 14: Forrester Total Economic Impact Study
Forrester Total Economic Impact Study PagerDuty is an essential partner to build resilient and efficient operations 249% <12 months Return on investment Payback (ROI) over three years Source: Forrester Consulting: The Total Economic Impact of the PagerDuty Operations Cloud. August 2024 https://www.p
Slide 15: What Sets PagerDuty Apart From The Competition
What Sets PagerDuty Apart From The Competition Deep data & Enterprise-grade Unified AI Immediate domain expertise security & reliability ecosystem time-to-value – 15+ years of – Zero scheduled – Cross-agent – 249% ROI* operational intelligence downtime, 99.9% collaboration through over three years w
Slide 16: PagerDuty Q4 Overview
PagerDuty Q4 Overview Quarterly Year-over-Year Paid Non-GAAP revenue revenue growth customers operating margin $125M 3% 15,351 24% See appendix for GAAP to non-GAAP reconciliation 16
Slide 17: Select Operating Metrics
Select Operating Metrics FY25 Q4 FY26 Q1 FY26 Q2 FY26 Q3 FY26 Q4 Revenue (millions) $121 $120 $123 $125 $125 Revenue Growth 9% 8% 6% 5% 3% Non-GAAP Operating Margin 18%1 20%2 25%3 29%4 24%1 DBNR 106% 104% 102% 100% 98% Paid Customers 15,114 15,247 15,322 15,398 15,351 Customers >$100K 849 848 868 86
Slide 18: Non-GAAP Target Operating Model
Non-GAAP Target Operating Model % of Revenue FY21 FY22 FY23 FY24 FY25 FY26 Target* Gross Margin 87% 85% 85% 86% 86% 86% 84% to 86% Research & 25% 25% 24% 22% 20% 18% Development Sales & Marketing 50% 50% 43% 38% 36% 32% General & 21% 19% 17% 13% 13% 13% Administrative Operating Margin (8%) (8%) 1% 1
Slide 19: Investment Highlights
Investment Highlights Real-time leading operations Comprehensive product offerings to optimize operating efficiency cloud platform and offer tangible ROI Significant market opportunity Customer-driven demand across business operations and industrial operations Expansive enterprise adoption Strong en
Slide 20: Resources
Resources Investor Relations Page https://investor.pagerduty.com PagerDuty Newsroom https://www.pagerduty.com/newsroom/ PagerDuty Introduction https://support.pagerduty.com/main/docs/introduction Knowledge Base https://support.pagerduty.com/ Case Studies https://www.pagerduty.com/customers/ Executiv
Slide 21: Appendix
Appendix PagerDuty 21
Slide 22: Definitions
Definitions Annual Recurring Revenue (ARR) - Annualized recurring value of all active contracts at the end of a reporting period. Customer - A separate legal entity, such as a company or an educational or government institution, that has an active subscription with us or one of our partners to acces
Slide 23: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended January 31, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP gross profit and non-GAAP gross margin Gross profit $107,185 $101,472 $418,
Slide 24: Reconciliation con't
Reconciliation Reconciliation con’t PagerDuty, Inc. PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data Reconciliation (in thousands, exceptofpercentages GAAP toand Non-GAAP Data per share data) (unaudited) (in thousands, except percentages and per share data) (unaudited) Three months ended Janu
Slide 25: Reconciliation con't
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended January 31, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP operating income) and non-GAAP operating margin Income (loss) from op
Slide 26: Reconciliation
Reconciliation PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended January 31, Year ended January 31, 2026 2025 2026 2025 2024 Non-GAAP net income attributable to PagerDuty, Inc. common stockholders Net income (
Slide 27: Reconciliation con't
Reconciliation con’t PagerDuty, Inc. Reconciliation of GAAP to Non-GAAP Data (in thousands, except percentages and per share data) (unaudited) Three months ended January 31, Year ended January 31, 2026 2025 2026 2025 2024 Free cash flow and free cash flow margin Net cash provided by operating activi