transcosmos completes registration as a Financial Services Intermediary

Launches full-scale operational support integrating digital and licensed operations

TOKYO, June 30, 2026 /PRNewswire/ -- transcosmos today announced that it has completed registration as a Financial Services Intermediary with the Kanto Local Finance Bureau (Registration No. 27).

The Financial Services Intermediary business involves operations that directly handle customers' assets and transactions, and therefore requires a highly robust operational foundation, including adequate financial capacity, guarantee arrangements, and rigorous compliance and internal control systems.

Under these requirements, transcosmos has completed its registration and will commence support for licensed operations across deposit, lending, and securities areas. Through these services, transcosmos will contribute to expanding the customer base of financial institutions while providing integrated support from the design of digital customer touchpoints to back-office operations.

Background

In recent years, amid changes in the interest rate environment, competition in financial products and services has intensified, while customer needs have become increasingly diverse and sophisticated. Against this backdrop, there is a growing need to expand opportunities for customer proposals, deliver seamless and efficient operations in contract-related support and procedures, enhance customer experience (CX) through digital channels, and drive continuous improvement by leveraging Voice of the Customer (VoC).

Overview of registered business and services

[Intermediation Services for Deposits and Loans]

• Acceptance and processing of new applications for housing loans and deposit accounts

• Document verification, data entry, and handling incomplete or missing information

• Provision of product information and implementation of initiatives to promote applications

[Securities Intermediation Services]

• Administrative procedures and customer support related to the opening of securities accounts

• Inquiry handling and order intermediation via telephone

• Support for applications and promotion of investment trusts and NISA (Nippon Individual Savings Account) accounts

transcosmos's strengths

• Extensive track record in financial operations
  Leveraging expertise gained through supporting the operations of financial institutions, transcosmos provides efficient and stable operational frameworks
  
  

• Integration of digital (Web/CX) and operations
  transcosmos delivers end-to-end services—from the design of customer touchpoints to back-office operations—enhancing CX and advancing operational capabilities
  
  

• One of the largest contact center infrastructures in Japan
  transcosmos provides high-quality, large-scale customer support and multichannel operations, including chat support, voice bots, and social media engagement