AI
Tipmont Chooses AI-Native Calix One To Drive 92 NPS Higher and Accelerate the Delivery of Differentiated Experiences
SAN JOSE, Calif., June 30, 2026--Calix, Inc. (NYSE: CALX) today announced that Tipmont REMC is advancing their successful eight-year partnership with Calix to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform. As Tipmont expands into new residential and small business markets, they are focused on strengthening go-to-market execution and streamlining member onboarding and retention in a competitive landscape. With Calix One, they will unify marketing, operations, and suppor
About this update from Calix, Inc
Building on a proven model of operational efficiency and industry-leading member satisfaction, Tipmont is investing in the secure agentic capabilities of Calix One to accelerate growth and eliminate churn while continuing to deliver differentiated experiences that win residential and business markets SAN JOSE, Calif., June 30, 2026--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced that Tipmont REMC is advancing their successful eight-year partnership with Calix to deploy Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform. As Tipmont expands into new residential and small business markets, they are focused on strengthening go-to-market execution and streamlining member onboarding and retention in a competitive landscape. With Calix One, they will unify marketing, operations, and support to act on data faster, improve efficiency, and drive more valuable engagement across every interaction. The secure agentic capabilities of the platform will enable more targeted, value-based offers with personalized SmartHome™ experiences, further increasing relevance and interaction for every member. A leader among Midwestern electric cooperatives, Tipmont's network operations team has leveraged cloud-based capabilities of the Calix platform to extend fiber broadband access to members in Indiana—rapidly scaling, innovating, and improving their network. At the same time, Tipmont consistently delivers unmatched experiences, earning a Net Promoter Score℠ (NPS®) of 92 and a customer satisfaction score of 4.9 out of 5. Their above-and-beyond performance was also recognized by Calix with a 2024 Customer Innovations Award, honoring service providers that deliver exceptional experiences and measurable business outcomes. Ron Holcomb, president and chief executive officer at Tipmont, said: "We've built our broadband business by building trust with our members. We deliver the connected experiences they want and need, including world-class support. That foundation has helped us grow quickly while maintaining exceptional satisfaction. As we look ahead, the opportunity is to keep that experience consistent as we scale. With agentic workflows on Calix One, we can bring our teams closer together and engage members securely and efficiently. Calix helps us streamline operations while keeping the personal connection that defines us as a leading Midwest cooperative." T...