Tencent Cloud Recognized as a "Challenger" in Gartner® Magic Quadrant™ for CPaaS for the Fourth Consecutive Year

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Positioned Highest in Asia Pacific for Ability to Execute. Driving Breakthroughs in AI‑Powered CPaaS and Global Expansion HONG KONG, June 1, 2026 /PRNewswire/ -- Tencent Cloud, the cloud business of global technology company Tencent, today announced that it has once again been recognized as a Challenger in the Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS), marking the fourth consecutive year the company has received this recognition and positioned highest in Asia Pacific for Ability to Execute. Tencent Cloud's CPaaS has established strong capabilities across gaming, digital content, media, e-commerce, and conferencing scenarios. Its offerings include Voice, SMS, Chat APIs, IoT, and Security APIs, with notable strengths in vertical industry solutions, regional compliance certifications, and open AI ecosystem integration. Tencent Cloud continues to drive innovation in RTC and AI-native CPaaS, empowering enterprises to deliver personalized communication experiences. In the companion report, Critical Capabilities for Communications Platform as a Service, Tencent Cloud achieved commendable scores across multiple Gartner Use Cases, including Conversational Customer Experience and Video. Tencent Cloud's CPaaS has built one of the industry's most comprehensive AI-powered communications capability matrices, covering Tencent Real-Time Communication (TRTC), Instant Messaging (IM), Tencent Cloud Contact Center (TCCC), and IoT communications. Tencent Cloud believes this recognition underscores its ability to combine a complete product portfolio, advanced AI upgrades, and proven global service experience to maintain strong competitiveness in the international market. Building Industry-Leading AI + CPaaS Product Portfolio to Empower Vertical Scenarios As AI and communications technologies continue to converge, Tencent Cloud CPaaS is bringing its "AI + Media Services" capabilities from the general layer down into specific business workflows, enabling large-scale deployments across multiple industries: Further extending into AI‑native applications and Agent development scenarios, Tencent Cloud has encapsulated its core capabilities — including TRTC, IM, Live, Room, and Call — into standardized RTC Skills, enabling AI Agents to flexibly invoke Media Services through unified interfaces. On top of this foundation, Tencent Clo...

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