2025
Bigger Picture
Sustainability Report
Acknowledgement of Country
We recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to the lands, waterways and sky country
across the Australian continent. We pay our respects to their Elders and Ancestors.
At Telstra, we are enriched by Aboriginal and Torres Strait Islander peoples' contribution to our organisation and we commit to working together to build a prosperous and
inclusive Australia.
Terms used
About the artwork 'Connection'
Created by Bobbi Lockyer, a passionate Aboriginal artist hailing from Kariyarra Country in Port Hedland. This artwork represents Telstra's commitment to its customers, community, and the power of connection. The artwork combines the hand painting storytelling and symbols of the oldest continuous culture in the world with the modern digital graphic design of the satellite sky.
Throughout our 2025 Bigger Picture Sustainability Report, the terms Aboriginal and Torres Strait Islander and First Nations are used interchangeably to reference Australia's First Peoples. The term Indigenous is used where it relates to a program name or is
a preferred term.
About Telstra
Telstra is Australia's leading telecommunications company.
We offer a full range of products and services across a customer base that includes consumers, small businesses, large enterprises and government organisations.
We have around
265 stores in Australia
24.9 million
We provide around retail mobile services
and 3.4 million
consumer and small business bundle, data and voice only services
As of 30 June 2025
We connect to points of presence in close to
200 countries and territories
around the world
For more information on our business and business strategy, see our 2025 Annual Report on our website.
We welcome feedback or questions regarding this report at sustainability@team.telstra.com
Subscribe to our sustainability newsletter here.
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Table of contents Sustainability at Telstra
Statement from our Chair and CEO 5
FY25 sustainability highlights 8
FY25 progress against targets 9
Our strategy 10
Material impacts identified through stakeholder assessment 11 Management approach and governance 13
Leadership 14
About this report 15
Doing business responsibly
FY25 progress against targets 16
Approach 17
Leading conduct and governance 17
Whistleblowing 18
Fair and transparent products and services 18
Human rights 21
Ethical supply chain 23
Reconciliation 24
Our people 26
For more information on our sustainability approach and performance, Glossary, Data Pack, Content Index and other associated reports see our website.
For more information on our climate and nature disclosures, see the 'Acting on climate and nature' section in our 2025 Annual Report
on our website.
Creating a better digital world
FY25 progress against targets 33
Approach 34
Connecting regional, rural and remote communities 35
Closing 3G to improve our network 36
Building responsible tech skills 38
Supporting people in vulnerable circumstances 40
Advancing online safety, privacy and security 43
Telstra Foundation 46
Sustaining our planet
FY25 progress against targets 47
Approach 48
Taking climate action 48
Decarbonise the grid 54
Protecting nature and biodiversity 55
Progressing a circular economy 58
Enabling the transition for our customers 64
AI and climate 65
Environmental compliance 66
Environmental advocacy 66
Building resilient connectivity
The importance of resilient connectivity 67
Prioritising resilient connectivity before,
during and after outages 69
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Sustainability at Telstra
Doing business responsibly
Creating a better digital world
Sustaining our planet
Building resilient connectivity
Statement from our Chair and CEO
We are delighted to share our
2025 Bigger Picture Sustainability Report
Operating sustainably and responsibly is fundamental to supporting our overall ambitions, delivering value to shareholders over the longer term, and to supporting the prosperity of Australia. Sustainability creates ongoing value for our business and positive impact for our customers,
our stakeholders, our communities and our environment.
This year we completed our T25 strategy and are proud that we have met and exceeded many of our ambitions. We again surpassed our target to help 1 million customers in vulnerable circumstances stay connected, this year supporting more than
1.9 million customers and introducing expanded means of support. We have increased digitally active customers by 2 million and helped build digital skills for more than 677,000 people over the past four years, which is critical to helping reduce the digital divide as technologies advance. We have also continued to make good progress against our climate targets, including to reduce
our absolute scope 1+2 emissions by 70 per cent and scope 3 emissions by 50 per cent by 2030, and to enable renewable energy generation equivalent to 100 per cent of our consumption by the end of this calendar year.
Energised by what we've achieved and inspired by what's ahead, we are excited to move into the next phase of our journey with a new five-year strategy - Connected Future 30. Telstra's purpose is to build a connected future so everyone can thrive. Our new strategy will see us heighten our engagement with our customers and communities to deliver reliable, resilient, secure and environmentally responsible connectivity in ways that work best for them. This is why we are investing in rolling out high speed, low latency fibre across Australia, enhancing our mobile network
across the country and investing in new products and services for our customers such as satellite-to-mobile services.
This new strategy will also see us focus on our country's need
to increase productivity and prosperity. The telecommunications connectivity that we provide will play a critical role in Australia's future and in realising the benefits of transformative technologies, including AI. There is no AI without connectivity, and to realise its potential we need to get the foundations right. Earlier this year we entered a seven-year joint venture with Accenture to build upon our AI foundations and develop specialised AI capabilities. This will see us tap into the global best to complement these leading AI capabilities, enabling our teams to work smarter and faster.
We are also investing in our people and the way we operate to ensure that we develop leading AI capabilities. For example, our Data and AI Academy offers personalised learning experiences that enable our people to make confident data driven decisions, embrace emerging technologies responsibly and be prepared
to operate in a workforce that will continue to be transformed by these technologies. This year we launched Career Connect, enabling deeper development conversations and integrated performance planning. This AI-enabled talent marketplace aims
to drive a new era of skills-based development to help our teams find meaningful work, learn, experiment and grow.
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