February 25, 2026
Nizel, Teammate, India
19.6%
Adj. EBITDA Margin1 Q4 2025
14.1%
Year-over-Year
Q4 2025 Rev. Growth
$61.4mm
Q4 2025 Adj. EBITDA1
$313mm
Record Q4 2025 Revenue
TaskUs
OUR VISION
OUR SOLUTIONS
OUR RESULTS
Digital Customer Experience
Outsourcing reimagined for the innovation age
Trust + Safety
AI Services
~19%
Q4 YoY Rev. Growth by Multi-Service Clients
+1,700
Teammates Since Q3 2025
~46%
YoY AI Services Rev. Growth in Q4
~18%
YoY Trust + Safety Rev. Growth in Q4
1 See appendix for reconciliation to most comparable GAAP measure
Record Profitable Performance in Q4 2025
$325
$325
Quarterly Revenue & YoY Growth
(in millions)
$300
$275
$250
$299
19.6%
$313 Q4 2025 Adj EBITDA
Margin1
$274
$225
$255
$227
$238
$200
Q1 '24 Q2 '24 Q3 '24 Q4 '24
(3)% +4% +13% +17%
+22%
+24%
Q3 '25 Q4 '25
+17% +14%
2024
2025
Q1 '25
$278
Q2 '25
$294
Highlights
Delivered record quarterly revenue of ~$313 million (14.1% growth) and strong Adjusted EBITDA of ~$61.4 million in Q4
Trust & Safety and AIS delivered strong double-digit, year-over-year growth in Q4 of 18% and over 46%, respectively
Delivered 24% cross-selling revenue growth from clients using more than one service line on a year-over-year basis for the year
AIS, our fastest growing service line, again saw revenue growth and increased demand from Autonomous Vehicle, Robotics, and foundational model technology clients
Attained "Major Contender and Star Performer" recognition in Everest Group's B2B Sales Services PEAK Matrix for 2025
Named "Major Contender and a Star Performer" in Everest Group's Customer Experience Management Services PEAK Matrix for 2025 in EMEA and a Major Contender in the Americas
1 See appendix for reconciliation to most comparable GAAP measure
01
Service OfferingsStrong Demand for our Specialized Services in Q4 2025
Q4 key client wins
DCX: 1) signed a new contract supporting a provider of telehealth-based workplace nurse triage solutions, and 2) signed SOWs to expand our existing CX and Sales & Lead Generation relationships with the world's leading foundational model developer, and multiple clients in our technology, financial services, and retail & eCommerce verticals.
Trust & Safety (incl. Financial Crime & Compliance): signed
1) multiple contracts with new and existing clients for FCC solutions, including an expansion the services we provide to a large credit union client supporting military families and 2) an expansion of the Trust + Safety solutions we provide to a provider of software for digital media measurement, data, and analytics in our Entertainment & Gaming vertical.
AI Services: signed contracts to 1) support the multi-city expansion of a leading global provider of robotaxi services,
2) provide remote operations support to multiple developers of robotic technologies and 3) support the expansion of a
UK-based provider of AV technologies to Japan for the second quarter in a row.
Q4 highlights
~65,500
Headcount as of December 31, 2025
2.7%
Headcount increase since September 30, 2025
Broad demand across multiple vertical markets
Focused
& engaged team
Expanding Our Global Footprint
31 sites and a fully-functional, scaled work at home solution across 13 countries
Our Headcount
as of December 31, 2025
~65,500
Serbia - WFH
Ireland - WFH
Mexico - 2 sites
Colombia - 6 sites
USA - 1 site
Croatia - 1 site
Greece - 2 sites
Egypt - 1 site
India - 5 sites
Malaysia - 1 site
Japan - WFH
Taiwan - 1 site
Philippines - 11 sites
Work@Home
Digital Offerings Powered by Differentiated Technology Solutions
56%
26%
18%
Digital Customer Experience
Trust & Safety
AI Services
Note: Percentages based on revenue contribution during the year ended December 31, 2025.
Digital Customer Experience
Ever-increasing user expectations and competition necessitate world class customer care. Founded on innovation and a people-first culture, TaskUs delivers excellent CX support consistently for the world's leading brands.
The digital nature of the support we provide allows us to automate a greater portion of these interactions using proprietary AI-powered tools like TaskGPT, support multiple interactions concurrently, and use teammates based in higher margin, offshore markets.
We focus on complex interactions across the customer experience lifecycle - from sales and customer acquisition solutions to
multi-sided marketplace management and order fulfillment to complex technical support - we solve our client's most critical challenges, all while enabling business process, product, and workflow improvements.
56%
CY 2025 Revenue
$662mm
SOLUTIONS
Omni-Channel Care
Sales & Customer Success
Technical Support
Learning Experience Services
New Product or Market Launches
Consulting Services
Trust & Safety
Content Moderation
User generated content is growing at an exponential rate. Wherever content is created by users, platforms must review and enforce policy guidelines to protect their communities. Today, TaskUs teammates review content posted by users and advertisers across these social networks as well as dating apps, job sites, and marketplaces.
Financial Crime & Compliance
TaskUs solves for two growing problems faced by tech disruptors: the reputational risks posed by new forms of online fraud and financial crime and the cost of complying with increasing regulatory complexity. TaskUs Financial Crime + Compliance supports clients processes including chargebacks and disputes, anti-money laundering, transaction monitoring, digital identity verification, know your customer, sanctions screening, anti-fraud, and negative social media monitoring.
26%
CY 2025 Revenue
$307mm
SOLUTIONS
AI Safety & Policy development
Tools & innovation
FinCrime & compliance
Fighting fraud
Resiliency studio
Digital identity
AI Services
In our Al Services service line, our teammates collect, annotate, and evaluate data to create the raw materials that artificial intelligence solutions, such as autonomous vehicles, robotics, large language models and multimodal generative Al, are built on. Nearly every Al application being built today requires these human-in-the-loop services that we offer through our professional annotators and gig workers from our TaskVerse platform. We also provide expert response writing, ranking and scoring, prompt review, and adversarial testing for our GenAl clients. We leverage technology, automation, and advanced instructional design and QA processes to optimize results for our clients.
Independent FCroenetlarancteorr CNrootwimde
AI Services Workforce Spectrum
Dedicated Part-time
In-center and Work from Home FTE
commitment
High Flexibility, Scalability
High Complexity, Security
18%
CY 2025 Revenue
$214mm
SOLUTIONS
Autonomous vehicles
Advanced robotics
Generative AI
Optical character recognition compliance tracking
Object identification & classification
Speech to text & contextual annotation
02
Why We Win & Growth StrategiesWhy We Win
Expertise
Specialization not scale. We specialize in the unique innovative industry segments of our clients. We identify emerging demand for specialized services and build teams of experts, processes, and tools for each segment.
Speed
Culture
Our clients are growing exponentially. So we are agile, flexible, and responsive. We believe in low bureaucracy operations in which the team is empowered to deliver for clients.
Our mantra is "Frontline First." We have built a culture that feels much more like our tech clients than the service providers we compete with.
Expertise: Focused on the World's Most Innovative Companies
Client highlights
~200 global clients
4 of the world's leading LLM developers
1 audio and 1 video subscription platforms
4 out of 5 of the world's largest social platforms
3 of the top 4 on-demand delivery platforms
World's largest healthcare company
5 leading brands in AV & Robotics
Note: Client highlights as of year end 2025
Target markets
Gaming
Social Media Retail & eCommerce Entertainment &
Streaming Media
Travel & Transportation
Technology & Generative AI
Autonomous Vehicles & Robotics
Insurance Financial Services
Healthcare
Pillars of our Strategy for the AI Era
Agentic AI
Implementing AI agents to autonomously resolve contacts by understanding context and taking action
AI for Teammates
Deploying AI to support our Teammates in serving our clients and building custom solutions for clients
AI for Internal Automation
Using AI for TaskUs' back office processes - recruiting, WFM, QA, BIDS, employee HR support
Maestro
Consultative Capabilities for Systems & Data Integration
Focused Growth Levers for 2026
01
Reimagine our Business for the AI Era
We are positioning TaskUs to be an AI-Winner by investing in services focused on developers of GenAI and foundation model technologies. We are launching an AI consulting practice to partner with leading agentic AI companies. We will automate customer interactions and leverage our workflow expertise to facilitate the product integration and model training required to realize the promise of these technologies across disparate client platforms. By reselling, implementing, and maintaining these tools we will create an enduring revenue stream.
Focus on the Complex
We are expanding our Specialized Services by moving up the value chain into services and industries that are AI-resistant or where we can displace incumbent providers who are slow or unwilling to embrace AI-centric solutions. We are combining innovative technology partnerships with our talented teammates to grow our most complex solutions.
02
Diversify our Client Base and Verticals
We are deepening our expertise and expanding our reach with enterprise clients in regulated industries such as Financial Services and Healthcare, all while maintaining our leadership servicing the world's high-growth technology brands. Here we are investing in sales, operational, technology, and client service talent.
03
Take Share From Competitors
We see meaningful opportunities to take market share from competitors through operational excellence and the use of AI tools to drive efficiencies into our operations and back-office processes. We are playing offense in order to capture a larger share of demand for specialized services not by being the cheapest, but by being the best.
04
Strong Track Record of Sales Wins Across New and Existing Clients
Total Win Rate ($ basis) as %1
New Clients Won (
)> $10M Clients2
60%
53%
47%
56%
47
21
39
34 17 17
55%
50%
45%
40%
2023
2024
2025
2023 2024
2025
2023 2024
2025
1 Total Win Rate included opportunities from both New and Existing Clients
2 Based on revenue contribution
03
Financial PerformanceSpecialized Services Revenue Profile
Revenue by service line (%)
Digital Customer Experience
Trust + Safety
AI Services
$960mm
$924mm
$995mm
$1,184mm
Revenue by delivery geography (%)
$960mm
$924mm
$995mm
$1,184mm
Philippines
United States
India
Rest of world
Attractive Profitability and Margin Profile
Adjusted EBITDA1
Adjusted Net Income1 USD Million
Margin (%)1
23.9%
21.1%
21.0%
$221
$210
$249
12.8%
11.9%
13.7%
Margin (%)1
Adjusted EBITDA1
Adjusted Net Income1
$127
$119
$152
2023
2024
2025
2023
2024
2025
1 See appendix for reconciliation to most comparable GAAP measure
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