2025
Annual Sustainability Report
Overview
This report details our performance on sustainability topics and contains non-financial disclosures covering the period from January 1, 2024, to December 31, 2024, unless otherwise stated. While streamlining our business operations, we remain steadfast in putting our stakeholders at the forefront of everything we do. Throughout 2024, we continued our commitment to make a positive impact on our community, environment, and stakeholders. We continued to integrate our strategy into strategic and operational decision-making to make us a stronger, more resilient company. Critical to this commitment is prioritizing sustainability values that matter most to our stakeholders and incorporating these into the DNA of our company. By adopting an Environmental Management System ("EMS"), Spok can review all internal business systems to capture the necessary information. Spok continues to work with third-party consultants to measure our Sustainability Impact Assessment and to form our goals based upon this assessment.
Data quality. The data contained in this report has been subject to certain internal verification procedures; however, methodologies and data quality continue to evolve. As such, we cannot guarantee that our disclosures will not change going forward, and information may be limited due to information not available in prior years. Our calculation of Greenhouse Gas ("GHG") emissions follows the World Resources Institute and World Business Council for Sustainable Development's Greenhouse Gas Protocol methodology. Notes on non-financial reporting. The non-financial information in this report is based upon available information, as well as certain methods used to determine such data which continue to evolve. Some disclosures may be based on assumptions due to the inherent measurement uncertainties. About UsSpok Holdings, Inc., ("Spok") headquartered in Plano, TX, is proud to be a global leader in healthcare communications. We deliver clinical information to care teams when and where it matters most to improve patient outcomes. Top hospitals rely on the Spok Care Connect® platform to enhance workflows for clinicians and support administrative compliance. Our customers send over 70 million messages each month
through their Spok® solutions. When seconds count and patients' lives are at stake, Spok enables smarter, faster clinical communication.
We deliver world-class smart and reliable clinical communication and collaboration solutions to help protect the health, well-being, and safety of people in the United States and abroad in Europe, Canada, Australia, and Asia. Our customers rely on Spok for workflow improvement, secure texting, paging services, contact center optimization, and public safety response. We develop, sell, and support enterprise-wide systems primarily for healthcare and other organizations needing to automate, centralize, and standardize their approach to clinical communications. Our solutions can be found in prominent hospitals, large government agencies, leading public safety institutions, colleges and universities, large hotels, resorts and casinos, and well-known manufacturers. We offer our services and products to three major market segments: healthcare, government, and large enterprise, with a greater emphasis on the healthcare market segment.
We market and distribute our clinical communication and collaboration solutions through a direct sales force and an indirect sales channel. Other key highlights are:
Over 2,200 hospitals use Spok for clinical communications.
Nine out of 10 children's hospitals and 18 of the 20 adult hospitals named to U.S. News & World Report's 2022-2023 Best Hospitals Honor Roll use Spok to facilitate care collaboration and support exceptional patient care. Over the past decade, nearly every hospital named to the Best Hospitals Honor Roll has relied on Spok solutions. For the previous ten years, Spok has provided solutions to all of the adult Best Hospitals and in nine of those years to all of the children's Best Hospitals. Spok is the only clinical communication and collaboration technology provider with this distinction.
Over 70 million messages sent each month.
63% of Magnet hospitals use Spok solutions. A Magnet designated hospital is a medical facility considered to be the gold standard for nursing practice and innovation.
Guided by our mission and the values of our stakeholders, customers, communities, and others, we are committed to being an industry leader with respect to sustainability. We continue to use our experience, collaboration, resilience, and courage to explore new opportunities to address relevant issues to better manage risk and generate sustainable, long-term value for our stockholders, customers, healthcare partners and team members. Our executive management team, board of directors ("Board") and employees recognize the integral role that our corporate mission and culture plays in the company's long-term success, long-term growth, and strong financial stability. Delivering on our strategy takes more than the best technology, it takes the best people. Our ability to proactively manage relevant risks and opportunities demonstrates the effective leadership and governance principles that investors desire and deserve. We continue to review the issues that are most important to our stakeholders and most relevant to our business. We continue our commitment to our policies in climate, human rights and other areas and our framework to manage how we will measure, improve, and succeed in our stewardship across these many factors. In 2024, we continued to build and expand our sustainability strategy to help govern and manage key risks and opportunities that arise from our core business operations.
Operating as a responsible business is essential to earning our customers' trust and building a world-class brand. We are focused on social and environmental impacts of our products and services, as well as how we govern those impacts with our customers and key stakeholders. We are committed to continue our focus each year and be transparent throughout our journey. We believe that engaging openly and transparently with our stakeholders on issues impacting Spok, including sustainability risks and opportunities, drives increased corporate accountability, improved decision-making, and ultimately creates long-term value.
Our core values continue to set the stage for our strategy, and the ways in which we care for our customers, communities, environment, and employees defines our company. By putting these values first and foremost, we make progress each year and remain on the path to deliver meaningful value to all our stakeholders.
Our Sustainability Report
Our sustainability reporting is informed by emerging regulations and related laws aligned with leading sustainability frameworks. Our stakeholder engagements as well as our prioritization assessments are contributions each year to our ongoing activity.