AI-powered solution provides residents with 24/7 multilingual access to trusted state government information
PLANO, Texas, June 30, 2026--(BUSINESS WIRE)--Tyler Technologies, Inc. (NYSE: TYL) successfully launched its Resident AI Assistant in South Carolina to improve the speed at which residents can access information. The assistant, named "Bradley," acts as a centralized, conversational gateway to South Carolina's government services, delivering answers sourced directly from verified .gov websites across state agencies.
"South Carolina supports more than five million residents across dozens of state agencies, each with its own programs and websites," said Nathan Hogue, state chief information officer for the South Carolina Department of Administration. "Bradley gives residents a single, trusted starting point for government information. Whether they need DMV guidance, court resources, or tax assistance, Bradley helps them find accurate answers in seconds, allowing our staff to focus on more complex service needs."
Home to more than five million residents across 46 counties, South Carolina continues to invest in digital government services. The statewide launch of Bradley reflects the state's commitment to expanding access to government resources through secure, purpose-built technology designed for the public sector.
Since launching in September 2025, Bradley has demonstrated a strong impact, including:
More than 38,000 questions answered from over 10,800 unique users
An average of 195 questions resolved per day, peaking at 426 in a single day
An 82.2% first-contact resolution rate, with most inquiries answered in one exchange
24/7 availability, with 15% of interactions occurring on weekends and significant after-hours usage
Support for 54 languages, with approximately 6% of interactions in non-English languages
By retrieving information exclusively from verified South Carolina government websites,
Bradley provides residents with real-time, trusted responses. The solution also delivers actionable analytics that give the state visibility to resident needs, such as vehicle services, legal and court information, and tax information. These insights help the state make data-driven improvements to content, processes, and service delivery.
"Tyler's Resident AI Assistant is designed specifically for government, with safeguards, transparency, and analytics that go well beyond a traditional chatbot," said Liz Thomas, president of Tyler's State & Federal Group. "By centralizing resident access, South Carolina is delivering a more responsive, efficient, and accessible government experience."