RBC Ranks #1 in both the J.D. Power 2024 Canada Banking Mobile App Satisfaction Study and the J.D. Power 2024 Canada Online Banking Satisfaction Study

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RBC Ranks #1 in both the J.D. Power 2024 Canada Banking Mobile App Satisfaction Study and the J.D. Power 2024 Canada Online Banking Satisfaction Study /* Style Definitions */ span.prnews_span { font-size:8pt; font-family:"Arial"; color:black; } a.prnews_a { color:blue; } li.prnews_li { font-size:8pt; font-family:"Arial"; color:black; } p.prnews_p { font-size:0.62em; font-family:"Arial"; color:black; margin:0in; } .prngen3{ PADDING-RIGHT:0.17em; PADDING-LEFT:0.17em; VERTICAL-ALIGN: TOP; TEXT-ALIGN: RIGHT; BORDER-TOP:black 0pt; BORDER-RIGHT:black 0pt; BORDER-BOTTOM:black 0pt; BORDER-LEFT:black 0pt } .prngen2{ PADDING-RIGHT:0.17em; PADDING-LEFT:0.17em; VERTICAL-ALIGN: BOTTOM; BORDER-TOP:black 0pt; BORDER-RIGHT:black 0pt; BORDER-BOTTOM:black 0pt; BORDER-LEFT:black 0pt } .prnml4{ MARGIN-TOP:0em; MARGIN-RIGHT:0em; MARGIN-BOTTOM:0em; MARGIN-LEFT:0.33em !IMPORTANT } .prnbcc{ BORDER-COLLAPSE: COLLAPSE } .prntac{ TEXT-ALIGN: CENTER } Canada NewsWire Awards build on industry recognition for RBC's digital leadership TORONTO , June 6, 2024 /CNW/ - Royal Bank of Canada (RBC) is pleased to announce that it has been ranked No. 1 in customer satisfaction in both the J.D. Power 2024 Canada Banking Mobile App Satisfaction Study and the J.D. Power 2024 Canada Online Banking Satisfaction Study. The rankings are based on feedback from more than 1,500 retail banking customers of Canada's largest banks. "We are incredibly proud to receive recognition in these two important studies. It's a testament to our focus on creating industry-leading digital experiences for our clients," said Peter Tilton , chief digital officer, Personal & Commercial Banking at RBC. "As the financial services sector continues to evolve rapidly, we remain committed to empowering our clients with innovative, easy-to-use tools that allow them to manage their money confidently and securely." Recognition comes at a time when mobile banking has become a daily digital habit for Canadians. On average, RBC's everyday banking clients use the RBC Mobile App on an almost daily basis, and are increasingly seeking ways to engage with the bank digitally. Compared to pre-pandemic levels, RBC has seen active mobile users increase by 60 per cent 1 and mobile sessions increase by 128 per cent 2 . This significant increase in usage underscores the RBC Mobile App's role as a vital tool for clients seeking convenient and s...

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