In line with Chandra Asri Group's business expansion and operational integration, the shared services function is increasingly evolving into a strategic partner in creating value and supporting the group's growth. In line with this, Deloitte's global research highlights that the shift in shared services models is reflected in how organizations build internal capabilities, integrate AI into service delivery, and adopt business outcome-based performance measurement.
As the entity overseeing Chandra Asri Group's support functions, PT Chandra Asri Sentral Solusi (CASS) actively drives this transformation across the Group through process standardization, automation, analytics, technology utilization, and Artificial Intelligence (AI) capability development. Serving Finance, HR, Procurement, and Customer Operations, CASS plays a key role in maintaining efficiency and consistency amidst an expanding business scale. CASS is also broadening its service scope and capabilities, including plans to integrate the Information Technology (IT) function in 2027. Through scalable and data-driven capabilities. CASS is positioned to become a trusted strategic partner supporting operational excellence and company growth.