Business
Ponsse Oyj : service agreements have increased by 47% in Finland
Ponsse Oyj : service agreements have increased by 47% in
About this update from Ponsse Oyj
"It's important to us that our customers can focus on their core business - efficient and productive timber harvesting. The 47% growth in service agreements shows that our customers have found these agreements to be a practical solution for simplifying their work. Interest in service agreements has grown steadily in recent years," says Jani Liukkonen, Country Manager for Ponsse Finland.Service agreement makes a contractor's work easier With the Active Care service agreement, customers outsource all scheduled maintenance of their forest machines directly to Ponsse. Contractors do not need to remember the details of each service, and services such as the Maintenance Call alerts ensure the correct maintenance timing. Agreements tailored to the customer's individual requirements always ensure the right service level, operating hours and content. "The planning of each service agreement is always based on the customer's business and operating environment. This ensures that the service is carried out correctly and at the right time. At the same time, the contractor knows the service costs in advance," says Pertti Rönkkö, After Sales Manager for Ponsse Finland. The core of Ponsse's service agreements consists of scheduled services designed for each customer and machine. On top of them, customers can select a wide range of preventive maintenance actions and additional services, depending on the machine and operating environment. They may include battery replacement, automatic greaser refills or machine washing. "Service agreements can be purchased for both new and used forest machines. A typical agreement duration is three years. Regular servicing keeps the machine reliable and productive, and fuel consumption stays at the right level. Proper and timely maintenance also helps preserve the machine's value for resale," Rönkkö adds.Close to our customers throughout Finland Ponsse offers the most extensive service network in Finland. The newest addition is the service centre that opened in Loppi in February. Today, Ponsse serves Finnish customers through 26 locations across the country. Around 200 forest machine professionals work within the network, supported by 40 service vans that support customers directly on logging sites. "The continued development of Finland's most extensive service network - as well as our maintenance and spare parts services - remains a stron...