2024 ESG Report

Chairman's statement

Report summary

Report framework

14

About this report

ESG-related performance

15

2024 ESG key performance

17

Reporting guidelines and principles

8

Reporting scope

8

ESG strategy

Report access

8

Feedback

9

ESG development strategy

18

Board of director's statement

9

ESG governance structure

20

About Linklogis

Materiality assessment

21

Awards & honors

13

Chapter 1: Addressing climate change and reducing carbon emissions

Chapter 3: Pursuing high quality and responsible service

1.1 Environmental management system

29

3.1 Strictly control product quality

69

1.2 Responding to climate change

30

3.2 Improving customer service

70

1.3 Green operation

35

3.2.1 Protecting customer rights

70

1.3.1 Green travelling and concept

3.2.2 Optimize customer communication

advocacy

35

and service

71

1.3.2 Green office space

37

3.2.3 Customer complaint handling

72

1.3.3 Saving natural resources

38

3.2.4 Customer satisfaction

73

1.3.4 Waste management

39

3.3 Information security framework

74

1.4 Empowering the industry's low-carbon

3.4 Privacy information protection

79

transformation

Chapter 2: Caring for

40

81

81

84

employees

2.1 Practice diversity, equity, and

inclusion

45

2.2 Protecting employees' rights

49

2.3 Human capital development

53

2.4 Employee health and safety

66

Chapter 4: Digitalize supply chain finance to boost the development of the real economy

Chapter 5: Building an excellent corporate governance system

5.1 Independent and diverse board

4.1 Supporting technological innovation

87

structure

105

4.1.1 Artificial intelligence

87

5.2 Risk management

106

4.1.2 Blockchain

91

5.3 Business value, social value and

4.1.3 Cloud computing

92

shareholder value

107

4.1.4 Big data

93

5.4 Business ethics

108

5.4.1 Anti-corruption and anti-fraud

108

4.2 Promoting the digitalization of supply

5.4.2 Anti-commercial bribery

109

chain finance

94

5.4.3 Business ethics and anti-corruption

4.3 Protecting intellectual property

95

training

110

4.4 Serving the real economy

97

5.4.4 Reporting mechanism

111

4.4.1 Participate in industry cooperation

5.4.5 Anti-unfair competition

111

and promote standard setting

4.4.2 Digital inclusion precisely helps

97

Appendix

small and medium-sized enterprises

99

Laws and regulations

112

4.5 Promoting public welfare

100

Summary of ESG data performance

115

4.5.1 Rural revitalization

100

Hong Kong stock exchange's ESG reporting

4.5.2 Social good campaign and

guide

122

contribution to the society

102