環境、社會及管治(ESG)報告
ENVIRONMENTAL, SOCIAL AND GOVERNANCE REPORT
金蝶國際軟件集團有限公司
Kingdee International Software Group Company Limited
股份代號 Stock Code: 268
目录 CONTENT
關於本報告 | 董事會聲明 |
About this Report | Statement of the Board |
主席寄语
Message from the Chairman
關於金蝶國際 | 集團简介 | 企业文化 | 业务运营佈局 |
Group Profile | Corporate Culture | Business Operational Layout | |
About Kingdee International | 年度荣誉 | 年度关键绩效 | |
Annual Honors | Performance Highlights in 2024 |
01
02
03 | 04 |
完善企業管治, 夯實可持續發展根基
Improving Corporate Governance and Laying a Solid Foundation for Sustainable Development
1.1可持續發展管理
1.1 Sustainability Management
1.2規範公司治理
1.2 Compliance and Corporate Governance
1.3全面風險管理
1.3 Comprehensive Risk Management
1.4商業道德與誠信
1.4 Business Ethics and Integrity
以客戶為中心, 長期堅持專業主義
Customer-Centric, Long-term Adherence to Professionalism
2.1世界一流的產品
2.1 World-Class Products
2.2世界一流的服务
2.2 World-Class Services
2.3世界一流的交付
2.3 World-Class Delivery
2.4世界一流的生态
2.4 World-Class Ecosystem
2.5世界一流的口碑
2.5 World-Class Reputation
以奮鬥者為本, 長期堅持明心淨心
Striver-oriented, Long-term Adherence to Pure and Visionary Mind
3.1公平、多元和包容的工作环境
3.1 Fair, Diverse, and Inclusive Workplace
3.2员工权益保障
3.2 Employee Rights Protection
3.3员工培养与发展
3.3 Employee Training and Development
3.4员工福利与关怀
3.4 Employee Benefits and Well-being
3.5职业健康与安全
3.5 Occupational Health and Safety
3.6参与社区公益
3.6 Community Engagement and Public Welfare
建設自己, 修復與環境的關係
Building Ourselves and Restoring the Relationship with the Environment
4.1完善环境管理
4.1 Improving Enviroment Management
4.2应对气候变化
4.2 Addressing Climate Change
4.3能源管理
4.3 Energy Management
4.4水资源管理
4.4 Water Resources Management
4.5排放与废弃物管理
4.5 Emission and Waste Management
4.6绿色建筑
4.6 Green Building
附录 | ESG关键绩效表 | 香港联交所附录C2《环境、社会及管治报告守则》指标索引表 | GRI 可持续发展报告标准内容索引表 |
Appendix | ESG Key Performance Tables | HKEX Appendix C2 Environmental, Social and Governance Reporting Code Indicator Index | GRI Standards Index |
關於本報告 | 董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board | |||
About this Report |
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
关于本报告
About this Report
平衡原则:本報告旨在平衡、客觀、透明地陳 述本集團在ESG各方面的努力,包括企業管 治、產品與服務責任、運營慣例、員工、環境和 社區等方面。
Balance: This report aims to present the Group's ESG efforts in a balanced, objective, and transparent manner, covering areas such as corporate governance, product and service responsibility, operational practices, employees, environment, and community engagement.
本報告是金蝶國際軟件集團有限公司(以下 簡稱「金蝶國際」「金蝶」「本集團」或「我們」) 發佈的第9份環境、社會及管治(ESG)報告 (以下簡稱「本報告」「ESG報告」)。秉承客 觀、規範、透明的原則,本報告系統性披露了
This report is the 9th Environmental, Social and Governance (ESG) report (hereinafter referred to as "this report" or "ESG report") released by Kingdee International Software Group Company Limited (hereinafter referred to as "Kingdee International", "Kingdee", "the Group" or "We"). Adhering to
一致性原则:本年度環境、社會及管治報告的 編制方式與往年保持一致,若存在可能影響 與過往報告作有意義比較的變更,均已在對 應位置進行了說明。
Consistency: The year's ESG report has been prepared with the same method used in previous years. Changes that may affect meaningful comparisons with past reports have been explained in the corresponding sections.
集團及其附屬子公司2024年在環境、社會、 治理方面的理念、策略、舉措和成效。我們期
the principles of objectivity, standardization and transparency, this report systematically discloses the Group's and its subsidiaries' concepts, strategies, initiatives and performance in environmental, social, and governance aspects in
编制依据 | Reporting Standards |
望通過發佈ESG報告的方式,回應利益相關 方關切,凝聚共識,共同推進環境、社會、經濟 的可持續發展。
报告范围
組織範圍:本報告覆蓋金蝶國際及其附屬子 公司。除特別說明外,相關信息與數據統計口 徑與金蝶國際(股票代碼:0268.HK)2024年 年度報告合併財務報表範圍一致。
2024. We aim to address stakeholder concerns, foster consensus, and advance the sustainable development of the environment, society, and economy through this ESG report.
Scope of Report
Scope of organisational: This report covers Kingdee International and its subsidiaries. Unless otherwise stated, the scope of relevant information and data aligns with the consolidated financial statements in the 2024 Annual Report of Kingdee International (Stock Code: 0268.HK).
本報告依據香港聯合交易所有限公司(以下 簡稱「香港聯交所」)《主板上市規則》附錄 C2《環境、社會及管治報告守則》(以下簡稱 「ESG報告守則」)編制,同時參考香港聯交 所《氣候信息披露指引》所建議採用的TCFD 框架、全球可持續發展標準委員會(GSSB)發 佈的《GRI 可持續發展報告標準》(GRI Standards )、國際評級機構評級標準,並結合聯合 國可持續發展目標(UN SDGs)編寫。
This report has been prepared in accordance with Appendix C2 Environmental, Social and Governance Reporting Code ("ESG Reporting Code") of the Main Board Listing Rules issued by The Stock Exchange of Hong Kong Limited (the "Hong Kong Stock Exchange"). It also references the Task Force on Climate- related Financial Disclosures (TCFD) framework recommended in HKEX Guidance on Climate Disclosures, the Global Reporting Initiative Standards (GRI Standards) issued by the Global Sustainability Standards Board (GSSB), international rating agency standards, and the United Nations Sustainable Development Goals (UN SDGs).
時間範圍:2024年1月1日至2024年12月31日 (以下簡稱「本年度」或「報告期內」),為增強 報告的可比性、完整性以及信息的持續性,部 分披露內容適當有所延伸。
汇报原则
在本報告編制過程中,依據「重要性」「量化」 「平衡」及「一致性」原則,以界定報告的內容 及信息的呈列方式。
Reporting period: The reporting period is from January 1, 2024 to December 31, 2024 (hereinafter referred to as "the reporting year" or "the Reporting Period"). To enhance the comparability, completeness, and continuity of information in the report, some content has been appropriately extended to the previous and subsequent years.
Reporting Principles
This report is prepared in alignment with the reporting principles of "materiality", "quantitative", "balance" and "consistency" to define its content and structure.
数据来源 | Data Source |
本報告所披露的信息和數據均來自集團及其 | The information and data disclosed in this report is retrieved from the official |
下屬企業內部正式文件、統計報告和有關公 | |
internal documents, statistical reports and public information of Kingdee and its | |
開材料。本報告中所涉及貨幣種類及金額,如 | |
subsidiaries. Unless otherwise stated, the currencies and amounts mentioned | |
無特殊說明,均以人民幣為計量單位。 | |
in this report are denominated in RMB. | |
可靠性保证 | |
Reliability Assurance | |
本集團承諾本報告內容不存在任何虛假記 | |
The Group undertakes that this report contains no false records, misleading | |
錄、誤導性陳述或重大遺漏,並對內容的真 | |
statements, or material omissions, and is responsible for the truthfulness, | |
實性、準確性和完整性負責。 | |
accuracy and completeness of its content. | |
重要性原则:本報告已在編制過程中識別主 要利益相關方及其關注的ESG議題,並根據 議題的重要性水平,在報告中進行針對性披 露。有關重要性評估的過程及結果,請參見 後文「利益相關方溝通與參與」與「重要性議 題評估」小節。
量化原则:本報告採用量化數據的方式展現 環境與社會層面的關鍵績效指標,有關本報 告中關鍵績效指標的計量標準、方法、假設
Materiality: This report has identified key stakeholders and their concerns regarding ESG issues during the reporting process, with disclosures prioritized based on their materiality. For details on the materiality assessment process and its results, please refer to the sections "Stakeholder Communication and Engagement" and "Materiality Assessment of ESG Issues."
Quantification: This report presents key environmental and social performance indicators using quantitative data. The measurement standards, methodologies, assumptions, and/or calculation tools, as well as the sources of conversion
報告獲取
本報告以電子版方式提供。您可登錄金蝶國 際官方網站(https://www.kingdee.com/ esg)、香港聯交所披露易網站(https://www. hkexnews.hk/index_c.htm)線上瀏覽或 下載。
Access to this Report
This report is released in electronic version. You can browse or download the electronic version of this report from the Kingdee's website (https:// www.kingdee.com/esg) or the HKEXnews website (https://www.hkexnews.hk/ index_c.htm).
意见反馈 Feedback
及╱或計算工具以及使用的轉換係數來源, 均已在相應位置(如適用)作出說明。
factors used, have been explained in the corresponding context (where applicable).
如您对本报告有任何疑问或建议,欢迎扫描右侧二维码或通过电子邮箱 (esg_stakeholder@kingdee.com)向我们反馈,谢谢!
If you have any questions or suggestions about this report, please scan the QR code on the right or email us at esg_stakeholder@kingdee.com. Thank you!
关于本报告 | About this report | ||
1 | 2 |
關於本報告
About this Report
董事会声明
Statement of the Board
金蝶國際高度重視ESG工作,建立了全面有效 的三層ESG管治架構(詳情請見本報告「1.1.2 可持續發展治理架構」章節)。本集團董事會 作為ESG事宜的最高責任及決策機構,對ESG 策略及報告承擔全部責任,審閱並批准ESG 戰略、政策、目標及重點工作事項,定期檢討 ESG目標進展。董事會下設戰略與可持續發展 委員會,負責制定ESG戰略規劃和具體目標, 監督並指導ESG專項工作組推進ESG整體工 作。我們積極探索績效考核聯動機制,將ESG 關鍵指標納入高層和中層管理者KPI考核體 系,確保ESG戰略目標的有效落實。
金蝶國際重視與利益相關方的溝通與交流, 通過多種渠道充分了解其核心關切,回應其 期望與訴求,並將其建設性意見融入集團治 理、戰略和運營中。報告期內,董事會參與ESG 議題雙重重要性評估過程,通過訪談、問卷調 研等方式,識別並評估可能對本集團產生影 響的22項議題,並進行排序和建議(詳情請 見本報告「1.1.4 重要性議題評估」章節)。為 有效防控各類潛在風險,我們將ESG風險納 入集團整體風險管理體系中,針對已識別風 險制定應對計劃。董事會及戰略與可持續發 展委員會將定期審閱和評估對集團有重大 影響的ESG相關風險與機遇,董事會及審核 委員會將定期檢討和評估風險管理及內控體 系的有效性。
董事會通過戰略與可持續發展委員會、ESG 專項工作組的定期匯報和專項匯報等方式, 持續跟蹤集團ESG相關事宜,對集團ESG目標 達成與執行情況進行檢討,並對下一年ESG目 標設定進行審閱和建議。2024年,董事會審議 重要事項包括:集團2024年度ESG報告、更新 的ESG相關政策、氣候相關風險和機遇及應對 方案、2024年ESG目標達成情況、2025年ESG 目標設定情況以及外部環境的重大變化等。
本報告客觀詳實地披露了金蝶國際2024年 ESG工作的進展與成效,並於2024年4月22日 經由董事會審議通過。未來,董事會將持續監 管及完善本集團ESG管理及實踐表現,攜手 所有利益相關方共同創造可持續發展未來。
董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board |
Kingdee International place great emphasis on ESG efforts and has established
- comprehensive and effective three-tier ESG governance framework (see Section 1.1.2 "ESG Governance Framework" of this report for details). The Group's Board of Directors, as the highest decision-making body for ESG matters, assumes full responsibility for ESG strategies and reporting. It reviews and approves ESG strategies, policies, targets, and key tasks, and regularly monitors the progress of ESG targets. The Board of Directors has established the Strategy and Sustainable Development Committee to develop ESG strategics and specific targets, and to oversee and guide the ESG Task Force in advancing the Group's overall ESG efforts. We actively explore performance linkage mechanisms by integrating key ESG indicators into the KPI assessment systems of senior and middle management to ensure the effective implementation of ESG strategic goals.
Kingdee International values communication and engagement with stakeholders, endeavors to fully understand their core concerns through various channels, responds to their expectations and demands, and incorporates their constructive opinions into the Group's governance, strategies, and operations. During the reporting period, the Board of Directors participated in the double materiality assessment of ESG issues, identifying and assessing 22 issues that may impact the Group through interviews, questionnaires, and other methods, followed by prioritization and recommendations (see Section 1.1.4 "Materiality Assessment of ESG Issues" of this Report for details). To effectively manage various potential risks, we have integrated ESG risks into the Group's overall risk management framework and formulated response plans for identified risks. The Board of Directors and the Strategy and Sustainable Development Committee regularly review and assess ESG-related risks and opportunities that may significantly affect the Group. The Board of Directors and the Audit Committee regularly review and evaluate the effectiveness of the risk management and internal control systems.
The Board of Directors continuously tracks ESG-related matters through regular and special reports from the Strategy and Sustainable Development Committee and the ESG Task Force. It reviews the achievement and implementation of ESG targets and provides suggestions for setting ESG targets for the following year. In 2024, key matters reviewed by the Board of Directors included: the Group's 2024 ESG Report, updated ESG-related policies, climate-related risks and opportunities and corresponding response plans, progress in achieving 2024 ESG targets, proposed 2025 ESG targets, and major changes in the external environment.
This report provides an objective and detailed disclosure of the progress and results of Kingdee International's ESG efforts in 2024, and was reviewed and approved by the Board of Directors on April 22, 2024. Moving ahead, the Board of Directors will continue to oversee and enhance the Group's ESG management and performance, and collaborating closely with stakeholders to create a sustainable future together.
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
主席寄语
Message from the Chairman
2024年是全球數字經濟蓬勃發展的關鍵年份,也是 AI重塑企業數智化能力的元年。在這一背景下,數字 技術與可持續發展正成為各國應對氣候變化、社會 不平等治理挑戰的核心路徑。面對百年未有之大變 局,金蝶國際堅定不移地將可持續發展理念融入企 業戰略,以「數字化助力綠色化」為核心,積極響應聯 合國可持續發展目標(UN SDGs)以及國家「雙碳」目 標,致力於將數字技術轉化為推動經濟社會發展全 面綠色轉型及社會可持續發展的重要引擎。回望這 一年,我們持續深化雲訂閱模式轉型戰略,雲服務業 務收入占比進一步提高至81.6%,更有效助力降低企 業客戶IT基礎設施的碳排放;我們逐步推進「ALL IN AI」戰略轉型,加快蒼穹APP等企業級智能產品迭代 步伐,深耕信創生態,積極佈局國際市場,讓「五個世 界一流」的增長飛輪運轉得更加高效有力。在ESG領 域,金蝶MSCI ESG評級繼續保持AA級別,在S&P Global中國軟件行業ESG評分中位列前茅,彰顯了 我們在可持續發展道路上的堅實成果。
The year 2024 marks a pivotal moment in the rapid development of the global digital economy and the dawn of AI reshaping enterprises' digital and intelligent capabilities. Against this backdrop, digital technologies and sustainability have emerged as a strategic approach for nations to address challenges such as climate change and governance of social inequality. Facing a time of momentous changes unseen in a century, Kingdee International remains steadfast in integrating the concept of sustainability into our corporate strategy. Centered on the principle of "Empowering Green Transition through Digitalization," we actively respond to the United Nations Sustainable Development Goals (UN SDGs) and China's Carbon Peaking and Carbon Neutrality Goals, striving to transform digital technologies into a key driver of the comprehensive green transformation of economic and social development, as well as sustainable social progress. Looking back on the year, we continued to advance our strategic transformation toward a cloud subscription model, with revenue from cloud services increasing to 81.6%, enabling more effective reductions in carbon emissions from our corporate customers' IT infrastructure. We also further advanced the "ALL IN AI" strategic transformation, accelerating the iteration of enterprise-grade intelligent products such as the Cosmic APP, strengthening our presence in the trusted and innovative technology ecosystem, and actively expanding into international markets. These efforts have empowered the "five world-class" growth flywheel to operate more efficiently and powerfully. In ESG performance, Kingdee maintained its AA rating in the MSCI ESG Ratings and remained among the top performers in the S&P Global ESG Scores for China's software industry, demonstrating solid progress on our path toward sustainable development.
董事会声明及主席寄语 | Statement of the Board & Message from the Chairman | ||
3 | 4 |
關於本報告
About this Report
負責任AI,綠色數智化
人工智能正在重塑企業管理模式與價值創造 方式。作為負責任的科技企業,金蝶始終秉持 「科技向善」理念,將AI創新與ESG價值深 度融合,讓AI成為ESG價值躍升的「新質生
董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board |
Responsible AI, Green Digital Intelligence
Artificial Intelligence is reshaping enterprise management models and value creation approaches. As a responsible technology enterprise, Kingdee consistently upholds the philosophy of "Technology for Good," deeply integrating AI-driven innovation with ESG values and transforming AI into a
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
作為一家負責任的企業,我們積極履行社會 | As a responsible enterprise, we actively fulfill our social responsibilities and |
責任,鼓勵員工參與公益活動。年度內我們投 | encourage employee participation in public welfare activities. During the |
入超過740萬元用於金蝶社區公園的建設與 | |
year, we invested more than RMB 7.4 million in the construction and ongoing | |
日常維護,為員工和周邊社區居民提供優質 | |
maintenance of the Kingdee Community Park, providing high-quality green | |
的綠色休閒空間。 | |
leisure spaces for employees and surrounding communities. | |
產力」。我們積極探索將AI賦能產品助力客 戶減少不必要的原材料浪費、優化供應鏈碳 足跡、提升能源利用效率,實現經濟效益與環 境效益的雙贏。在產品研發中,針對生成式AI 風險,我們成立了算法安全辦公室,建立科技 倫理審查機制,杜絕偏見歧視確保技術創新 負責任且可持續。
綠色實踐,低碳創新
new quality productive forces that enhances ESG performance. We actively explore the application of AI-empowered products to help customers reduce unnecessary raw material waste, optimize carbon footprints across supply chains, and improve energy efficiency, thereby achieving a win-win outcome in both economic and environmental benefits. In our product development process, we have taken proactive measures to address risks associated with generative AI. We have established the Algorithm Security Office and implemented a technology ethics review mechanism to eliminate bias and discrimination, ensuring that technological innovation remains responsible and sustainable.
Green Practices, Low-Carbon Innovation
卓越治理,韌性發展
金蝶國際始終厚植可持續根基,持續提升企 業管治水平。2024年,我們更新了《董事會多 元化政策》,增加AI及ESG相關專業背景因素 考量。本年度,我們首次開展ESG議題雙重重 要性評估,從「影響重要性」和「財務重要性」 兩個維度識別並優先考慮關鍵ESG議題。在 風險管理方面,我們將ESG風險因素全面納 入集團整體風險管理體系中,識別並高度關 注生成式AI風險、氣候轉型風險等新興風險, 制定針對性應對策略,助力集團韌性發展。
Excellence in Governance, Resilience in Development
Kingdee International has always cultivated a strong foundation of sustainability and continuously advancing our corporate governance. In 2024, we updated our Board Diversity Policy to include considerations of professional backgrounds related to AI and ESG. This year, we conducted our first double materiality assessment of ESG issues, identifying and prioritizing key ESG issues based on both impact materiality and financial materiality. In terms of risk management, we fully integrated ESG risk factors into our overall risk management framework, placing particular focus on emerging risks such as generative AI and climate transition, and developing targeted response strategies to enhance the Group's resilience.
在全球氣候危機加劇與「雙碳」目標加速推進 的背景下,我們將綠色低碳理念深度融入產 品研發與日常運營,制定了碳達峰、碳中和的 目標。2024年,我們推出「金蝶雲EBC全流程 廢鋼管理解決方案」,支持廢鋼替代鐵礦石 的循環經濟發展模式。北京園區正在積極推 進光伏建設工作,計劃建設一套年度發電量 可達150萬度的光伏設備,為園區的可持續 發展注入綠色動力。本年度,我們首次參考 TCFD框架開展氣候情景分析並梳理範圍三 溫室氣體排放情況,為深化碳排放管理及科 學制定碳減排路徑奠定基礎。
反哺社會,共創價值
In response to the intensifying global climate crisis and the accelerated implementation of China's Carbon Peaking and Carbon Neutrality Goals, we have embedded green and low-carbon concepts into our product development and daily operations, and setting targets for carbon peaking and carbon neutrality. In 2024, we launched the "Kingdee Cloud EBC Full-Process Scrap Steel Management Solution" to support the circular economy model that uses scrap steel as a substitute for iron ore. Our Beijing Campus is actively advancing photovoltaic (PV) construction, with plans to install PV equipment capable of generating 1.5 million kWh annually, injecting green energy into the sustainable development of the park. This year, for the first time, we conducted a climate scenario analysis based on the TCFD framework and mapped out our Scope 3 greenhouse gas emissions, laying a solid foundation for enhancing carbon emissions management and formulating science-based carbon reduction pathways.
Giving Back to Society, Co-creating Value
展望
立足當下望長遠,銳意進取譜新篇。面向未 來,我們將繼續秉持「致良知、走正道、行王 道」的價值觀,堅持「予力企業,成就不凡」的 使命,在擁抱不確定性與挑戰中不斷錘煉企 業韌性。我們將持續深化AI技術在企業管理 領域的應用,加速推進國際化戰略,進一步 將ESG理念融入企業戰略與運營,推動低碳 技術創新,提升供應鏈可持續管理水平,攜手 各利益相關方共同開創更加智能、綠色、可持 續的美好未來。
Outlook
With a long-term vision and an enterprising spirit, we are committed to forging ahead and writing a new chapter. Looking to the future, we will continue to uphold the values of "Acting in all conscience, with integrity and righteousness," remain true to our mission of "Empower every enterprise, to achieve phenomenal success," and continuously strengthen our resilience in the face of uncertainty and challenges. We will further deepen the application of AI in enterprise management, accelerate the implementation of our internationalization strategy, and further integrate ESG principles into our corporate strategy and operations. By driving low-carbon technology innovation and enhancing sustainable supply chain management, we aim to work together with all stakeholders to build a smarter, greener, and more sustainable future.
「以客戶為中心,以奮鬥者為本」是金蝶一直 秉持的企業管理哲學。通過不斷完善質量管 理體系、信息安全體系和客戶服務體系,我們 致力於為客戶打造更優質和更安全的產品與 服務,全方位踐行「質量優先」的質量哲學。 報告期內,我們的20個觸點平均客戶滿意度 達93.4%,客戶投訴率同比下降43%。金蝶視 員工為推動集團可持續發展的關鍵力量,秉持 「一個金蝶,一個家」的理念,把員工的健康、 安全和福祉置於首位,致力於打造公平、多元 和包容的工作環境。我們聚焦員工成長,通過 完善的培訓體系、公平的晉升機制和多樣的 激勵舉措,為員工提供開放創新平台,激發 全員潛能。
"Customers-centered and Striver-oriented" has always been the core philosophy guiding Kingdee's corporate management. By continuously improving our quality management system, information security system, and customer service system, we are committed to delivering higher-quality and safer products and services, fully practicing our "Quality First" philosophy. During the reporting period, our average customer satisfaction across 20 service touchpoints reached 93.4%, and the customer complaint rate dropped by 43% year-on-year. At Kingdee, we see employees as the key driving force behind our sustainable development. Guided by the philosophy of "One Kingdee, One Family," we prioritize employees' health, safety, and well-being, and are committed to fostering a fair, diverse, and inclusive workplace. We focus on employee development by offering a comprehensive training system, fair promotion mechanisms, and diverse incentive measures, providing an open and innovative platform to fully unlock individual potential.
董事会主席
徐少春
Chairman of the Board
Xu Shaochun
主席寄语 | Message from the Chairman | ||
5 | 6 |
關於本報告 | 董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board | |||
About this Report |
關於金蝶國際
About Kingdee International
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
集團簡介
金蝶國際始創於1993年,是香港聯交所主板 上市公司(股票代碼:0268.HK),總部位於 中國深圳,是全球知名的企業管理雲SaaS公 司、「國家級高新技術企業」「國家規劃佈局內 重點軟件企業」。
成立以來,金蝶國際屢獲國內外權威機構高 度認可。金蝶在雲服務領域持續探索,屢獲國 內外知名研究機構認可,並獨攬六項「唯一」: 金蝶國際連續20年穩居IDC中國成長型企業 應用軟件市場占有率第一;連續4年獲得IDC 中國企業應用SaaS ERM市場占有率第一; 唯一榮獲IDC年度SaaS客戶滿意度大獎的中 國廠商;唯一躋身Gartner高生產力aPaaS平 台全球前十的中國企業級SaaS廠商;唯一入
Group Profile
Kingdee International Software Group Company Limited was established in 1993. It is a listed company on the Main Board of the Hong Kong Stock Exchange (Stock Code: 0268.HK) and headquartered in Shenzhen, the PRC. The Group is a globally renowned as a enterprise management cloud SaaS solutions vendor, a "National High-Tech Enterprise", and a "Key Software Enterprise within the National Planning Layout".
Since its establishment, Kingdee continues to explore the field of cloud services,has been well-recognized by renowned domestic and international research institutions, and has won six "unique" awards: The only vendor retaining the largest market share in the IDC enterprise application software sector for fast-growing enterprises in China for 20 consecutive years; The only vendor who earned the most significant market share in the IDC China Enterprise Application SaaS ERM for four consecutive years; The only Chinese vendor that won the IDC SaaS Customer Satisfaction Award; The only Chinese enterprise SaaS vendor globally ranked top-ten in Gartner's High Productivity
企業文化
金蝶國際秉承「以客戶為中心,長期堅持專 業主義;以奮鬥者為本,長期堅持明心淨心」 的經營哲學,以「予力企業 成就不凡」為使 命,恪守「致良知、走正道、行王道」的核心 價值觀,致力成為「做最值得託付的企業服 務平台」。
使命:予力企業 成就不凡
願景:做最值得託付的企業服務平台
價值觀:致良知、走正道、行王道
金蝶哲學:以客戶為中心,長期堅持專業主 義;以奮鬥者為本,長期堅持明心淨心
Corporate Culture
Kingdee International upholds the philosophy of "Customer-Centric, Long- term Adherence to Professionalism; Striver-oriented, Long-term Adherence to Pure and Visionary Mind". With the mission of "Empower every enterprise, to achieve phenomenal success," we advocates the core values of "Acting in all Conscience, with Integrity and Righteousness" and is committed to becoming the most trustworthy enterprise service platform.
Mission: Empower every enterprise, to achieve phenomenal success
Vision: Be the most trustworthy enterprise service platform
Core Values: Acting in all Conscience, with Integrity and Righteousness
Kingdee Philosophy: Customer-Centric, Long-term Adherence to Professionalism; Striver-oriented, Long-term Adherence to Pure and Visionary Mind
選Gartner雲ERP全球市場指南(Market Guide)的中國企業級SaaS廠商;也是唯一 入選IDC亞太區製造 ERP SaaS競爭力象限 的中國廠商,位居挑戰者(Contenders)象 限的廠商。
金蝶國際聚焦「平台+人財稅+生態」核心戰 略,佈局信創、雲計算、人工智能等數字經濟 核心領域,持續深化雲訂閱模式轉型戰略, 打造「一箭多星」產品矩陣,滿足不同類型企 業市場需求。金蝶旗下的多款雲服務產品獲 得標杆企業的青睞,包括金蝶雲·蒼穹(企業 級AI平台)、金蝶雲·星瀚(大型企業SaaS管 理雲)、金蝶雲·星空(高成長型企業SaaS管理
aPaaS Platform; The only Chinese enterprise SaaS vendor selected into Gartner's cloud ERP global market guide; and The only Chinese vendor selected in IDC's Asia-pacific manufacturing ERP SaaS Market Scape, as a Contender.
Kingdee International focuses on the core strategy of "platform + HR & Finance
& Tax+ Ecology", lays out core areas of the digital economy such as information |
innovation, cloud computing, and artificial intelligence, continuously deepens |
the transformation strategy of the cloud subscription model, and creates a |
"one arrow, multiple satellites" product matrix to meet the market demands of |
different types of enterprises. Many cloud service products have been favored |
by benchmark enterprises, including "Kingdee Cosmic" (an enterprise-grade |
AI platform), "Kingdee Constellation" (SaaS management cloud for large |
業務運營佈局
截至2024年12月31日,金蝶國際擁有深圳、 北京、長沙3地研發中心,分支機構54家、各 類夥伴超5,000家,雲服務覆蓋全球172個國 家和地區。
一直以來,金蝶國際持續打造「信任、開放、 共贏」的生態體系,合作夥伴遍及全球,深深 根植於各行各業,全力打造世界級企業應用 軟件交易市場,全面賦能企業客戶數字化轉 型發展。
Business Operation Layout
As of December 31, 2024, Kingdee International has three research and development centers in Shenzhen, Beijing, and Changsha, with 54 branches and over 5,000 partners. Our cloud services reach 172 countries and regions worldwide.
Kingdee International has been continuously building an ecological system of "trust, openness, and win-win" with partners all over the world, deeply rooted in different industries. It is committed to creating a world-class enterprise application software trading market and comprehensively empowering the digital transformation and development of enterprise customers.
雲)、金蝶雲·星辰(小微企業SaaS管理雲)等。 自成立以來,已為世界範圍內超過740萬家企 業、政府組織提供企業管理雲產品及服務,成 為超過一半中國500強企業及超43%國家級 「專精特新」小巨人企業的信賴選擇。
enterprises), "Kingdee Galaxy" (SaaS management cloud for high-growth |
enterprises), "Kingdee Stellar" (SaaS management cloud for small enterprises) |
etc. Over the years, Kingdee has provided enterprise management cloud |
products and services to more than 7.4 million enterprises, governments, |
and other organizations worldwide, becoming the trusted partner of more |
than half of the top 500 enterprises in Fortune China and more than 43% of |
national-level "specialized, sophisticated, differentiated, and innovative" little |
giants enterprises. |
截至報告期末
As of the end of the reporting period
擁有研發中心:
Number of R&D centers:
生態夥伴數量:
Number of ecosystem partners:
3
5000+
分支機構:
Number of branches:
雲服務覆蓋全球國家和地區:
Number of countries and regions covered by cloud services globally:
54
172
關於金蝶國際 | About Kingdee International | ||
7 | 8 |
關於本報告 | 董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board | |||
About this Report |
年度榮譽
Annual Honors
公司治理相關獎項
Corporate Governance Awards
2024福布斯中國品牌價值系列評選-年度好品牌Top50
Forbes China Brand Value Series 2024 - Top 50 Annual Outstanding Brands
颁奖机构:福布斯中國
Awarding Organizations: Forbes China
2023-2024年度最受尊敬企業
Most Admired Enterprises of 2023-2024
颁奖机构:經濟觀察報
Awarding Organizations: The Economic Observer
金蝶信科入選「2024 福布斯中國金融科技影響力企業 TOP50」
Kingdee Credit Technology (Shenzhen) Co., Ltd. selected among "2024 Forbes China FinTech Influential Enterprises Top 50"
颁奖机构:福布斯中國
Awarding Organizations: Forbes China
可持續發展相關獎項
Sustainability Awards
入選標普全球《可持續發展年鑒(中國版)2024》,蟬聯中國軟件行業ESG評分第一
Selected for the S&P Global Sustainability Yearbook 2024 (China Edition),
and retained the first place in ESG Score in China's Software Industry
颁奖机构:標普全球
Awarding Organizations: S&P Global
入選道瓊斯可持續發展新興市場指數
Selected for the Dow Jones Sustainability Emerging Markets Index
颁奖机构:標普道瓊斯指數
Awarding Organizations: S&P Dow Jones Indices
2024年度Wind中國上市公司ESG最佳實踐100強
2024 Wind China Top 100 Listed Companies for ESG Best Practices
颁奖机构:万得
Awarding Organizations: Wind
大灣區上市公司ESG100綠色發展大獎--年度突出價值獎
ESG 100 Green Development Award - Annual Outstanding Value Award for GBA Listed Companies
颁奖机构:粵港澳大灣區上市公司聯合會
Awarding Organizations: Greater Bay Area Association of Listed Companies
2024中國企業ESG優秀案例
Outstanding ESG Case of Chinese Enterprises 2024
颁奖机构:中國企業改革與發展研究會、半月談雜誌社
Awarding Organizations: China Enterprise Reform and Development Society, China Comment
ESG評級卓越成就獎、ESG報告典範獎
ESG Rating Excellence Award and Exemplary ESG Reporting Award
颁奖机构:本識諮詢、中誠信綠金
Awarding Organizations: Alaya Consulting, CCXGF
- 關於金蝶國際
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
最佳ESG公司獎
Best ESG Company Award
颁奖机构:智通財經
Awarding Organizations: Zhitong Finance
產品服務相關獎項
Product and Service Awards
在SaaS ERM(企業資源管理雲服務,即ERP)、財務雲市場排名第一
Ranked first in market share for SaaS ERM (Enterprise Resource Management Cloud Services), and Financial Cloud
颁奖机构 Awarding Organizations: IDC
中國低代碼與零代碼軟件市場占有率第一
Ranked first in China's low-code and no-code software market
颁奖机构 Awarding Organizations: IDC
進入亞太ERP中小市場競爭力的Major Player象限
Selected in IDC's Asia-pacific ERP SME Competitiveness Major Player Quadrant
颁奖机构 Awarding Organizations: IDC
在中國企業級EPM市場排名第一
Ranked first in China's enterprise-level EPM market
颁奖机构 Awarding Organizations: IDC
供應鏈軟件市場的增長領導者
Growth Leader in the Supply Chain Software Market
颁奖机构 Awarding Organizations: Gartner
中國軟件產業貢獻企業
China Software Industry Outstanding Contributor
颁奖机构:中國軟件行業協會
Awarding Organizations: China Software Industry Association
入選「2024年中國互聯網綜合實力前百家企業」
Selected among the "Top 100 Chinese Internet Companies by Comprehensive Strength in 2024"
颁奖机构:中國互聯網協會
Awarding Organizations: Internet Society of China
2024行業信息技術創新服務商
2024 Industry IT Innovation Service Provider
颁奖机构:中國工業合作協會、中國軟件行業協會、北京亞太經濟合作促進會
Awarding Organizations: China Industrial Cooperation Association, China Software Industry Association,
Beijing Association for the Promotion of Asia-Pacific Economic Cooperation
國內唯一獲得包含全部五項安全可信原則的SOC1 TypeⅡ及SOC2 TypeⅡ 鑒證報告
The only domestic enterprise to obtain SOC 1 Type II and SOC 2 Type II assurance reports covering all five trust principles
颁奖机构:第三方會計師事務所
Awarding Organizations: Independent third-party accounting firm
金蝶雲·星空榮獲2024 iF產品設計獎
Kingdee Galaxy won 2024 iF Product Design Award
颁奖机构:漢諾威工業設計論壇(iF) Awarding Organizations: iF Industrie Forum Design
About Kingdee International 10
關於本報告 | 董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board | |||
About this Report |
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
年度關鍵績效
Performance Highlights in 2024
环境 Environmental
用水強度: | 同比下降 |
Water consumption | a YoY decrease of |
intensity: |
0.55 | 24.66% |
噸/平方米 | |
tons/m² | |
耗电强度: | 同比下降 |
Electricity consumption | a YoY decrease of |
intensity | |
0.08 | 14.38% |
兆瓦时/平方米 |
MWh/m²
社会 Social
範圍一和範圍二溫室氣體排放強度:
Scope 1 and Scope 2 GHG emissions intensity:
0.04
噸二氧化碳當量/平方米 tCO2e/m²
深圳園區因減排舉措直接減少的溫室 氣體排放量(範圍一、範圍二、範圍三):
GHG emissions reduced directly by emission reduction initiatives in Shenzhen Campus (Scope 1, 2, 3):
同比下降
a YoY decrease of
10.39%
704.18
噸二氧化碳當量
tCO2e
管治 Governance
獨立非執行董事占比:
Percentage of independent non-executive directors:
42.9%
接受反貪污培訓的董事占比:
Percentage of directors receiving anti-corruption training:
100%
貪污腐敗相關法律訴訟事件:
Number of legal proceedings related to corruption and bribery:
女性董事占比:
Percentage of female directors:
28.6%
簽署《陽光合作承諾書》的供應商比例:
Proportion of suppliers who have signed the Letter of Commitment to Anti-CorruptionCooperation:
100%
0
新增授權專利數量: | 同比增加 |
Number of new | a YoY increase of |
patents granted: |
147 177.36%
件
patents
新增軟件著作權獲得數量: | 同比增加 |
Number of new software | a YoY increase of |
copyrights obtained: |
161 | 4.55% |
件 | |
patents |
用戶全旅程觸點平 均滿意度:
Average satisfaction across all touchpoints of the user journey:
93.40%
數據泄露事件數量:
Number of data breach incidents:
同比增加
a YoY increase of
1.41%
0
員工培訓平均小時數: | 同比增加 |
Average training hours | a YoY increase of |
per employees | |
28.44 | 75.56% |
小时 | |
hours | |
參與定期績效目標設定、評 | |
估與反饋的員工比例: | |
Percentage of employees | 100% |
receiving regular |
performance goal setting, assessment, and feedback:
關於金蝶國際 | About Kingdee International | ||
11 | 12 |
關於本報告 | 董事会声明 | About關於金蝶国际Kingdee International |
Statement of the BoardMessage主席寄语from the Chairman | ||
About this Report | 完善企业管治, | |
01 | ||
夯实可持续发展根基 |
Improving Corporate Governance and Laying a Solid Foundation for Sustainable Development
我们的理念: | Our Philosophy: |
金蝶国际将可持续发展理念与「致良 | Kingdee International integrates the concept of sustainability with the values of |
知、走正道、行王道」的价值观有机融 | |
"Acting in all Conscience, with Integrity and Righteousness". By establishing a | |
合,通过构建规范治理体系、全面风险 | |
standardized governance system, implementing a comprehensive risk prevention | |
防控机制,高标准实施商业道德管理, | |
and control mechanism, and upholding high standards in business ethics | |
全面提升公司治理效能,夯实可持续发 | |
management, we continuously enhance the effectiveness of corporate governance, | |
展根基,为股东、客户、员工及社会等利 | |
strengthen sustainability foundations, and create long-term sustainable value for | |
益相关方创造长期可持续价值。 | |
shareholders, customers, employees, society, and other stakeholders. | |
Sustainability1.1 可持續發展管理Management | 15 |
Compliance1.2 規範公司治理and Corporate Governance | 24 |
Comprehensive1.3 全面風險管理Risk Management | 26 |
Business1.4 商業道德與誠信Ethics and Integrity | 31 |
完善企業管治,
夯實可持續發展根基
Improving Corporate Governance and Laying a Solid Foundation for Sustainable Development
以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
13 | 14 |
關於本報告
About this Report
1.1 可持续发展管理
在全球可持續發展趨勢日益深化的背景下, 可持續發展已從戰略選擇轉變為企業生存與 創新的必然要求。金蝶國際踐行可持續發展 理念,將ESG理念全面融入戰略規劃、經營決 策和日常運營管理中,不斷完善ESG管治架 構,建立常態化利益相關方溝通機制,持續提 升可持續發展能力,攜手各利益相關方共創 可持續發展價值。
報告期內,我們在可持續發展方面的表現獲 得多個國際和國內主流評級的認可。
董事会声明 | Message主席寄语from the Chairman | About關於金蝶国际Kingdee International |
Statement of the Board |
Sustainability Management
Against the backdrop of increasingly prominent global sustainability trends, sustainable development has evolved from a strategic option to an essential requirement for corporate survival and innovation. Kingdee International actively practices sustainable development by fully integrating ESG concepts into our strategic planning, business decision-making, and daily operations. We continuously enhances our ESG governance framework, establishes a regular stakeholder communication mechanism, and strengthens our sustainability capabilities, working together with stakeholders to create sustainable value.
During the reporting period, our sustainability performance was recognized by several leading international and domestic rating agencies.
完善企業管治, | 以客戶為中心, | 以奮鬥者為本, | 建設自己, | 附录 |
Improving夯實可持續發展根基Corporate Governance and Laying a | Customer長期堅持專業主義-Centric, Long-term | Striver長期堅持明心淨心-oriented, Long-term | Building修復與環境的關係Ourselves and Restoring | Appendix |
Solid Foundation for Sustainable Development | Adherence to Professionalism | Adherence to Pure and Visionary Mind | the Relationship with the Environment |
以客戶為中心,長期堅持専業主義 | 以奮門者為本,長期堅持明心淨心 | ||||
Customer-centered, | |||||
Long-term Adherence to Professionalism | Strivers-oriented, Long-term Adherence to | ||||
客戶 | 员工 | Pure and Visionary Mind | |||
風雨同舟,共創共赢 | Customer | Employee | 當仁不讓,戰勝並引領 | ||
生态 | 同行 | ||||
Join hands to share a win-win future | 哲學共有 未來共享 | Take the initiative and lead the way | |||
Ecological | Peer | ||||
金蝶哲學 | |||||
股东 | Kingdee Philosophy | ||||
忠誠勤勉,赢得信任與尊重 | Shared Philosophy | 親與清 | |||
Government | |||||
Shared Future | 政府 | ||||
Loyalty and diligence win trust and respect | Share | Close and distinct | |||
holders | 公众 | 环境 | |||
感恩你我,一身正氣 | Public | Environment | 建設自己,修複與環境的開系 | ||
Build oneself and repair the relationship | |||||
Be grateful and maintain integrity | with the environment | ||||
金蝶哲学八大利益相关方原则
Principles for Eight Stakeholders in Kingdee Philosophy
MSCI ESG评级
MSCI ESG Ratings
标普全球ESG评分 | Wind ESG评级 |
S&P Global ESG Score | Wind ESG Rating |
1.1.2 可持续发展治理架构
金蝶國際已建立全面高效的三級ESG管治架 構,各層級職責清晰,通過董事會及戰略與可 持續發展委員會監督及規劃、管理層推動、執 行層落實系統性推進集團可持續發展管治, 確保集團在業務決策和日常運營中能夠充分 考慮環境、社會及管治因素的潛在影響與風 險及機遇。2024年,我們進一步強化了氣候 變化應對的管理職責,將低碳轉型納入企業 發展的核心議程。
1.1.2 ESG Governance Framework
We have established a comprehensive and efficient three-tier ESG governance framework with clear responsibilities at all levels. Under this framework, we systematically promote ESG governance through three levels: oversight and planning by the Board of Directors and its Strategy and Sustainable Development Committee, management driven, and operational implementation, to ensure that the Group can fully consider the potential impacts, risks and opportunities of the environmental, social, and governance factors in our business decision- making and daily operations. In 2024, we further strengthened our management responsibilities in response to climate change by integrating a low-carbon transition into the core agenda of our business development.
1.1.1 金蝶可持续发展哲学 | 1.1.1 Kingdee's Sustainable Development Philosophy |
金蝶國際重視中華優秀傳統文化與企業文化 | Kingdee International emphasize the in-depth integration of the outstanding |
的深度融合,基於「致良知、走正道、行王道」 | |
traditional Chinese culture and corporate culture. Based on the core values | |
的企業價值觀,構建了以「以客戶為中心,長 | |
of "Acting in all Conscience, with Integrity and Righteousness", we build | |
期堅持專業主義;以奮鬥者為本,長期堅持 | |
our Kingdee philosophy that centers around "Customer-Centric, Long-term | |
明心淨心」的金蝶哲學,並結合可持續發展理 | |
Adherence to Professionalism; Striver-oriented, Long-term Adherence to Pure | |
念、利益相關方關切和集團發展需求不斷迭 | |
and Visionary Mind." This philosophy is continuously refined by incorporating | |
代升級。報告期內,我們修訂併發布了《金蝶 | |
sustainable development concepts, stakeholder concerns, and the Group's | |
哲學5.0》,進一步明確了新發展階段我們在 | |
development needs. During the reporting period, we updated and released | |
處理與客戶、員工、生態(夥伴)、股東、同行、 | |
Kingdee Philosophy 5.0, which further clarifies the guidelines and behavioral | |
政府、環境、公眾等八大利益相關方關係時奉 | |
standards we follow in engaging with eight key stakeholders in the new | |
行的準則和行為標準,在充分考慮各相關方 | |
development stage, including customers, employees, ecosystem (partners), | |
利益平衡的基礎上,實現企業的可持續發展。 | |
shareholders, peers, the government, the environment, and the public, so | |
as to achieve sustainable development, with the balance of interests of each | |
stakeholder fully taken into account. |
决策层 | The Board董事会of Directors | |||
战略与可持续发展委员会 | ||||
Decision-making level | ||||
Strategy and Sustainable Development Committee | ||||
ESGESG专项工作组task force | ||||
Management管理层 | 环境及应对气候变化组 | 数据合规隐私保护组 | ||
Environment and Climate Change Response Team | Data Compliance and Privacy Protection Team | |||
产品创新组 | 人才发展组 | 公司治理组 | ||
Product Innovation Team | Talent Development Team | Corporate Governance Team |
执行层 | Functional各执行部门departments |
Execution |
完善企业管治,夯实可持续发展根基 | Improving Corporate Governance and Laying a Solid Foundation for Sustainable Development | ||
15 | 16 |
