Identity Management Found to be Critical Gap in Agentic AI Deployments, According to Survey of C-Level and IT Leaders by Technology Analysts

About this update from Commvault Systems, Inc.

90% of respondents say they need identity-management improvements to address AI-related risks, including the surge of non-human identities gaining always-on access to corporate data TINTON FALLS, N.J., July 16, 2026 /PRNewswire/ -- Commvault (NASDAQ: CVLT), a leader in unified resilience at enterprise scale, today announced findings from the IDC White Paper, Resilience Operations: The Discipline that Makes Readiness Provable, July 2026, sponsored by Commvault, that reveal a gap between the rapid pace of AI adoption and the identity resilience capabilities needed to support it. In tandem, the company also announced the IDC Cyber Readiness Assessment, sponsored by Commvault, an interactive tool that organizations can use to evaluate resilience preparedness for an AI-driven future. The research was conducted among 539 IT and resilience decision makers in North America, of which approximately 85% have experienced a cyber incident. It found that 90% of respondents believe they need to improve identity-management capabilities to address risks introduced by agentic AI systems. Identity management is a discipline of controlling and governing digital identities, including both human and agent identities, and their access to systems and data across their lifecycle – from creation to decommissioning. As more organizations deploy agents in volume, the rise in non-human identities – many of which have always-on access and can multiply on demand – may rapidly outnumber human identities. Nearly two-thirds of respondents (58.7%) say significant improvements or a complete overhaul of their identity-management approach is required. The research also found that: "AI is fundamentally changing how organizations operate, make decisions, and manage risk," said Vidya Shankaran, Field CTO, Commvault. "But many organizations are discovering that the systems designed to govern people are not prepared to govern a growing population of AI agents, machine identities, and autonomous workflows. Identity is a critical Tier 0 application and has a pivotal role to play in an organization's confidence in a clean recovery."

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