SAN FRANCISCO, July 24, 2025--(BUSINESS WIRE)--ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the 2025 ICMI Global Contact Center Awards Finalists. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries.
Tara Gibb, Senior Director, ICMI’s Contact Center Expo said, "ICMI’s Global Contact Center Awards allow us to recognize exceptional leaders in the Contact Center Community. This year’s record-breaking number of applications highlights the incredible passion and dedication within the industry, as individuals and teams continue to push boundaries, embrace new technologies, and implement best practices to enhance both customer and employee experiences. We look forward to celebrating them this Fall."
The 2025 ICMI Global Contact Center Awards finalists:
Best Contact Center Agent
Jaid Burton, Showdown Displays
Amber Cummings, Navy Federal Credit Union
Alvinia "Vina" Faulkner, Callzilla
Jocelyn Johnson, STCU
Ashley Wenzinger, Navy Federal Credit Union
Best Contact Center Supervisor
Loryn Alexander, STCU
Renata Harris, Pathward
Christine Johnson, Ultimus Fund Solutions
Beth Linthicum, CVS Aetna
Lacey Nowlin, Instant Teams
Best Contact Center Manager
Dalmas Cavins, InteLogix
Isabelle Deslauriers, StarTech.com
Kalen Morgan, InteLogix
Heather Sheeler, Pathward Tax
Lisa Williams, Navy Federal Credit Union
Best Contact Center Director
Lisa Diehl, Freshpet
Kevin Hollingsworth, InteLogix
Jeremy Hyde, Sun Country Airlines
Kara Whalen, VHA Member Services, Health Resource Center
Best Customer Service Innovation
Arbella Insurance
Samsung Electronics America
Veterans Health Administration, Member Services
Best Use of AI
Cathay Life Insurance Co., Ltd
Etech Global Services
OneSource
TechStyleOS
Best New Technology Solution
Cognigy
Etech Global Services
Verint
Best Use of Customer Feedback
Blue Cross and Blue Shield of Kansas City
Mohammed Bin Rashid Establishment for Housing, Customer Happiness Team
UPMC Health Plan
Best Public Sector Team
Access Customer Service Center, County of San Diego, Health and Human Services Agency
Region of Durham
The Veterans Health Administration, Member Services
The Veterans Health Administration, Income Verification Division
Best Contact Center Culture
DHL Express Australia
FAIRWINDS Credit Union
Redial BPO
Synovus Customer Care
Ultimus Fund Solutions, LLC
WebMD Health Services
Best Small Contact Center
Mohammed Bin Rashid Establishment for Housing
OneCause
STCU
UniSuper
WebCE
Best Medium Contact Center
Blue Cross and Blue Shield of Kansas City
Pathward Tax
Payroc
Showdown Displays
WebMD Health Services
Best Large Contact Center
DHL Express
Etech Global Services
Navy Federal Credit Union
Simply Contact
The Optimum Care organization
UPMC Scheduling Services
The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI’s Contact Center Expo, which takes place October 27-30 at the Loews Royal Pacific Resort in Orlando, Florida.
The ICMI Global Contact Center Awards are judged by industry experts including:
Nate Brown
Sarah Caminiti
Donald Chew
Beth Gauthier-Jenkin
Vicki Herrell
Mimi Hoyer
Luke Jamieson
George Kaduru
Michael Mattson
Aleasha McDaniel
Laura Mendoza
Loren Moss
Leslie O'Flahavan
Bianca Price
Justin Robbins
Scott Sachs
Laura Sikorski
Josh Streets
Jeff Toister
Jeremy Watkin
Michelle Williams
Learn more about ICMI’s Contact Center Expo and to register to attend the awards party on October 29, click here.
For media registration, click here.
For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.
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ABOUT ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Connect.
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Contacts
Media Contact
Meryl Franzman
ICMI’s Contact Center Expo
Meryl.franzman@informa.com