.
Compellifig Tr6ck Record of Outperformifig the Ifidustry
Strong Financial Profile
Growth Leader, Strong EBITDA, EPS, Free Cash Flow
17%
YoY Q3 Revenue
Growth
14%
YoY Q3 Adj. EBITDA
Growth
11%
YoY Q3 Adj. EPS
Growth
Leader in BPO 2.0Top Performer with our Trophy Clients
19%
Growth with Top 10 Clients
Best in Class Culture & Client Partnerships
World class employee NPS, client NPS & Client Retention
Powerful AI Enabled Tech Stack77
Employee NPS
400+
71
Client NPS
>98%
Client Retention
12
Award winning Wave iX technology
CX & AI Developers
Awards won in FY25
Deep Analytics & Business InsightsTop-Tier Business Insights & Quality Analyst Team
800+Data & QA Analysts
Defining the Market in End-to-End AI Solutions for CXStrategic Partnerships with Sierra.ai, Maven AGI & Sanas
BPO 3.0
Key Highlights
✓
Ke
Record Revenue in Q3 of $164m: 17% Growth, 11% adjusted EPS Growth
Fifth straight quarter of double-digit revenue growth
Seventh of our last eight quarters of double-digit adjusted EBITDA growth
Eighth consecutive quarter of double-digit GAAP and adjusted EPS growth
~25% growth within our Top 10 clients over last 5 quarters
100% client retention for Q3 FY26; 99.9% revenue retention FY26
11 new clients wins through April FY26
L6fidm6rk Afifiouficemefit
Partnership of Best-In-Class Companies
Agent Human Experience
Business Insights Tech Integration
•
•
•
ibex: Best-in-Class BPO
Conversational AI platform
Human Experiences from AI
•
•
Sierra: Best-in-Class AI Agent
Seamless Experiences from AI Agent through Human Agent
ibex extefidifig differefiti6tiofi ifito BPO 3.0
Leader in BPO 2.0 Leading in BPO 3.0Culture
Tech
Deep Analytics
77
Industry-Best Employee NPS
Purpose Built Tech Stack
Market-Leading Business Insights
Leadership in AI
Best-in-Class AI Agent Solution
ibex: Defining the Future of BPO
.
Q3 FY2026: Fifi6fici6l Highlights - US GAAP
Record Q3 Revenue and EPS
Revenue
$164.4m Q3 FY26 vs.
$140.7m Q3 FY25
16.8% YoY growth
Fifth straight quarter of double-digit growth
Growth in high margin HealthTech vertical (+53.7%), Technology vertical (42.6%), Travel, Transportation & Logistics (+15.1%) and Retail & E-commerce (+8.3%) partially offset by an expected decline in Telecommunications vertical (-23.1%) from prior year quarter
Continued growth in our digital acquisition business
Net Income
$13.3m Q3 FY26 vs.
$10.5m Q3 FY25
14% revenue growth in our higher margin offshore regions vs. prior year quarter
37% revenue growth in our onshore region driven by high margin digital acquisition business
Operating leverage gained from SG&A expenses as they decreased to 16.7% from 19.2% of revenue in prior year quarter partially offset by $0.8m severance expense
Fully Diluted EPS
$0.89 Q3 FY26 vs.
$0.73 Q3 FY25
Eight consecutive quarters of double-digit growth
Strong Operating performance
Lower Tax rate of 16.6% versus 19.2% in prior year quarter, primarily attributable to changes in revenue mix across our taxable jurisdictions, and favorable discrete tax benefits in current year quarter
Q3 FY2026: Fifi6fici6l Highlights - Nofi-GAAP
Adjusted Net Income
$13.6m Q3 FY26 vs.
$11.8m Q3 FY25
Adjusted EPS
$0.91 per share Q3 FY26 vs.
$0.82 per share Q3 FY25
Adjusted EBITDA
$22.0m Q3 FY26 vs.
$19.4m Q3 FY25
Seven of eight quarters of double-digit Adjusted EBITDA growth
40 bps decrease in Adjusted EBITDA margin is driven by:
Temporary impact of work shifting from nearshore to offshore
Less positive impact from Deferred Training revenue
Partially offset by lower SG&A expenses as a percent of revenue
FY26 YTD adjusted EBITDA margin has improved 50 bps to 13.0%
$22.0
Q3 YoY Adjusted EBITDA and margin
13.8%
Margin
13.4%
Margin
$22.0m
$20.0
$19.4m
$18.0
$16.0
$14.0
$12.0
Q3 FY25 Q3 FY26
Revefiue: Model Cliefit Diversific6tiofi
35% 54%
Q3 FY26 Client Statistics (% of Revenue)
Top 5 Clients
(22% growth)
Top 10 Clients
(19% growth)
77%Top 25 Clients
(16% growth)
Largest Client
9%70 clients > $1m annualized revenue; up ~20% YoY
Wififiifig ifi Str6tegic Vertic6ls
Maintaining Strong Diversification while Growing Organically Across Vertical Markets
$45.0
$40.0
$35.0
$30.0
$25.0
$20.0
$15.0
$10.0
$5.0
$0.0
$36.3
$39.3
$22.2
$34.1
Revenue by vertical ($m) & % of Total revenue
20.8%
13.8%
9.7%
9.2%
8.6%
23.9%
25.8%
15.8%
14.0%
13.1%
13.0%
10.8%
7.5%
$19.7
$18.5
$14.2
$15.2
$15.9
$18.2
$15.1
$10.6
14.0%
Q3 FY25 Q3 FY26$22.6
$23.2
Revenue increases by vertical
HealthTech increased 53.7% YoY
Technology increased 42.6% YoY
Travel, Transportation & Logistics increased 15.1% YoY
Retail & E-commerce increased 8.3% YoY
FinTech increased 4.6% YoY
Q3 FY2026: C6sh Flow 6fid C6pEx
Net Cash Generated from Operations $11.9m Q3 FY26 $8.8m Q3 FY25 | Capital Expenditures Q3 FY26: $5.3m, 3.2% of Revenue Q3 FY25: $5.3m, 3.7% of Revenue |
DSO | |
71 days Q3 FY26 | Non-GAAP Free Cash Flow |
73 days Q2 FY26 | $6.6m Q3 FY26 |
77 days Q3 FY25 | $3.6m Q3 FY25 |
M6rch 2026 B6l6fice Sheet
Cash and Cash Equivalents
$15.4m
June 30, 2025, $15.4m
Total Debt
~$1.4m
June 30, 2025, $1.6m
Repurchased approx. 140,000 shares for $4.5m at an average price of $32.43, bringing our fiscal year share repurchases to approx. 310,000 for $10.1m
Maintaining strong Balance sheet
Net Cash
~$14.0m
June 30, 2025, $13.7m
Full Ye6r 2026 Guid6fice
FY26
$638-642m
Up from $620-630m
$82-84m
Up from $80-82m
$25-30m
Up from $20-25m
CapEx
.
.
Recoficili6tiofi of Net Ificome to Adjusted Net Ificome
US$ in thousands, except per share
Three months ended Twelve months ended
31-March 30-June
amounts, unaudited 2026 2025 2025 2024
Net income | $ 13,325 | $ 10,469 | $ 36,864 | $ 33,655 | |
Net income margin | 8.1% | 7.4% | 6.6% | 6.6% | |
Severance Costs | 814 | - | 558 | 1,621 | |
Impairment losses | - | - | 1,429 | 1,532 | |
Warrant contra revenue | - | - | - | 1,183 | |
Foreign currency (gains)/losses | (913) | 121 | 693 | (1,815) | |
Stock-based compensation expense | 788 | 1,601 | 5,432 | 3,765 | |
Total adjustments | $ 689 | $ 1,722 | $ 8,112 | $ 6,286 | |
Tax impact of adjustments | (437) | (404) | (1,975) | (1,590) | |
Adjusted net income | $ 13,577 | $ 11,787 | $ 43,001 | $ 38,351 | |
Adjusted Net Income Margin | 8.3% | 8.4% | 7.7% | 7.5% | |
Diluted earnings per share | $ 0.89 | $ 0.73 | $ 2.36 | $ 1.84 | |
Per share impact of adj. to Net Income | 0.02 | 0.09 | 0.39 | 0.26 | |
Adj. earnings per share - diluted | $ 0.91 | $ 0.82 | $ 2.75 | $ 2.10 |
Weighted average diluted shares
outstanding
14,994 14,404 15,725 18,255 17
Recoficili6tiofi of Net Ificome to Adjusted EBITDA
Three months ended Twelve months ended
31-March 30-June
US$ in thousands, unaudited 2026 2025 2025 2024
Net income | $ 13,325 | $ 10,469 | $ 36,864 | $ 33,655 | |
Net income margin | 8.1% | 7.4% | 6.6% | 6.6% | |
Interest expense | 249 | 404 | 1,634 | 514 | |
Income tax expense | 2,644 | 2,488 | 9,068 | 7,331 | |
Depreciation and amortization | 5,170 | 4,329 | 17,232 | 19,461 | |
EBITDA | $ 21,388 | $ 17,690 | $ 64,798 | $ 60,961 | |
Severance Costs | 814 | - | 558 | 1,621 | |
Impairment losses | - | - | 1,429 | 1,532 | |
Interest Income | (62) | (32) | (955) | (2,071) | |
Warrant contra revenue | - | - | - | 1,183 | |
Foreign currency (gains)/losses | (913) | 121 | 693 | (1,815) | |
Stock-based compensation expense | 788 | 1,601 | 5,432 | 3,765 | |
Adjusted EBITDA | $ 22,015 | $ 19,380 | $ 71,955 | $ 65,176 | |
Adjusted EBITDA Margin | 13.4% | 13.8% | 12.9% | 12.8% |
18
Recent Industry Awards
2026 AI Excellence
Award
2026, 2024, 2023 & 2022
Product of the Year Award
2026 & 2025 Excellence in Customer Experience
2026 America's Dream
Employers
2026 & 2025 America's Most Admired Workplaces
2025 & 2024 Globee Technology Award for Wave iX
2025 & 2024 Business Award for Achievement in Technology Innovation
2025 & 2024 Excellence in Customer Service "Technology of the Year"
2025, 2024, 2023 & 2022
2025 Leader in Frost Radar for Customer Experience Management
Customer Experience Innovation Award
2025 America's Greatest
Workplaces for Inclusion/Diversity
2025 America's Best
Employers for Women
2025 America's Greatest Workplaces for Professional Services
2025 America's Best
Large Employers
2024 Golden Bridge Business and Innovation Awards for Business Services
2025 Top 10 Best Place to Work in Central America and Caribbean
2025 & 2024 American Business Awards for Innovation
2024, 2022, 2021, 2020 &
2019 Great Place to Work
- ibex Nicaragua
2024 Ranked #10 in North America Top 100 Inspiring Workplaces
2024 Generative AI Product of the Year Award
2024, 2023 & 2022
Contact Center
Technology Award
2025 Asia's Most
Influential Companies
2024 Technology Excellence for Wave iX
2024 Ranked #2 in America's Best Employers for Tech Workers
2025 Gold Stevie® Award in the Achievement in Technology Innovation
2024 Top Customer Outsourcing Service Provider
2024 Best Employers for Diversity
2025 Product of the Year (Wave iX Translate and AI Virtual Agent)
2024 Technological Breakthrough of the Year - Artificial Intelligence
2024 Artificial Intelligence Excellence Award for Wave iX
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