Business
Genpact Introduces Agentic Deductions Solution to Recover Lost Revenue for Consumer Goods Companies
Genpact Introduces Agentic Deductions Solution to Recover Lost Revenue for Consumer Goods
About this update from Genpact Limited
New solution helps eliminate revenue leakage by accelerating deduction management with agentic AINEW YORK, June 30, 2026 /PRNewswire/ -- Genpact (NYSE: G), an agentic and advanced technology solutions company recognized for its deep industry knowledge, process intelligence, and last-mile expertise, today announced the launch of the Genpact Deductions Recovery solution to automate deduction management and improve cash flow. Part of Genpact's growing agentic solutions portfolio, the new AI-powered accounts receivable solution is designed to help consumer goods companies recover millions in lost revenue by automating the identification, validation, and resolution of disputed deductions.Solving the consumer goods sector's leakage problem with intelligent automationIn the world of retail and consumer goods, organizations often miss up to 20% of preventable deductions, or avoidable financial penalties from promotions, logistics, and compliance. At the same time, more than 30% of invalid claims are left unresolved. Legacy systems and fragmented manual workflows that rely on disconnected spreadsheets, emails, and portals cannot keep pace with customer complexities, leading to significant revenue leakage."Disconnected trade data and manual reconciliation are slowing businesses down," said Anil Nanduru, Global Business Leader, Consumer and Healthcare, and High-Tech Software, Genpact. "Our new Genpact Deductions Recovery solution turns that complexity into confidence. We aren't just automating a task, we are deploying specialized agents that understand industry nuances and can think, act, and resolve disputes autonomously, helping companies protect their bottom lines by ensuring every deduction claim is legitimate and compliant."Intelligence at the last mileBuilt on Microsoft Azure for enterprise-grade scalability, the Genpact Deductions Recovery solution uses a network of specialized AI agents that orchestrate the end-to-end deduction lifecycle. Key technical capabilities include:Agentic data aggregation: Automatically pulls deduction data from disparate customer portals, carrier systems, and internal ERPs.Intelligent matching: Uses advanced digitized checks to match debit memos with Proof of Delivery (POD) and internal records.Autonomous resolution: Agents categorize deductions and execute follow-up activities, such as bill-backs for unreturned products, with mini...