Business
Five9 Launches Breakthrough New Release of Voice AI Agents to Power the Next Generation of Agentic Self Service
Five9 Launches Breakthrough New Release of Voice AI Agents to Power the Next Generation of Agentic Self
About this update from Five9, Inc.
Today at Customer Contact Week (CCW), Five9 (Nasdaq: FIVN), provider of the Intelligent CX Platform, launched a breakthrough new release of Voice AI Agents, the next generation of agentic self-service that runs on a completely new, purpose-built architecture designed from the ground up for the agentic era, helping enterprises move beyond scripted bots and legacy Interactive Voice Response (IVR) systems. Built to reason, take action, and resolve customer requests, Five9 Voice AI Agents bring agentic AI capabilities to customer self-service, helping organizations automate complex interactions while ensuring smooth, friction-free handoffs between AI and live agents. New Five9 research shows AI has moved from promise to production in CX, with 65% of organizations currently implementing and releasing at least one AI use case, with self-service automation ranking as a top use case at 42%. As organizations look to expand beyond basic automation, Five9 Voice AI Agents enable more adaptive, personalized, and outcome-oriented customer experiences that are low-latency and highly responsive across increasingly complex customer journeys. “Five9’s new Voice AI Agents represent a breakthrough in AI, delivering natural, human-like interactions with exceptional responsiveness, accuracy, and scale, seamlessly orchestrated with human agents on the Five9 Intelligent CX Platform," said Ajay Awatramani, Chief Product Officer, Five9. “We've always believed AI and human collaboration are key to better CX, and that belief is foundational to how we're building the future of Agentic CX. Humantic data, the annotated record of how skilled humans perform work that teaches AI what good looks like, even across fluid handoffs between AI and human agents, is the concept that underpins our approach. It's a significant and fundamental part of what will transform CX in the agentic era.” Five9 Voice AI Agents are designed to deliver: A purpose-built foundation for agentic self-service: Five9 Voice AI agents are powered by a leading-edge harness that enables autonomous workflows through coordinated multi-agent orchestration, allowing specialized AI agents to work together across complex, multi-step customer experiences. Human-like voice self-service: Low-latency streaming, multilingual support, responsive turn-taking, interruption detection, and background noise management help create natural ...