Business
Fibernow Elevates Customer Service to Match Its Best-in-Class Fiber Technology
MIAMI, September 25, 2025--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ensuring that the company’s industry-leading fiber technology is supported by an equally strong customer experience.
About this update from Digitalbridge Group, Inc.
MIAMI, September 25, 2025 --( BUSINESS WIRE )--Fibernow, a leading fiber broadband provider backed by DigitalBridge Group (NYSE: DBRG), has implemented a series of strategic enhancements to its customer service operations, ensuring that the company’s industry-leading fiber technology is supported by an equally strong customer experience. Over the past year, Fibernow has strengthened its customer service platform through the following initiatives: These initiatives have already delivered measurable results. Fibernow has reduced its average call-to-answer time to under 30 seconds , setting a new benchmark for responsiveness, and achieved a 4.7-star Google Reviews rating over the past 12 months . The company also maintains an A+ rating with the Better Business Bureau , underscoring its ongoing commitment to service excellence and customer trust. What Customers Are Saying Recent reviews highlight the impact of Fibernow’s renewed focus on customer care: Fiber + Service: The Gold Standard These service enhancements complement Fibernow’s best-in-class Passive Optical Network (PON) technology—recognized as the gold standard for internet delivery. "Technology on its own is not enough. At Fibernow, what truly sets us apart is our ability to deliver the fastest, most reliable fiber network while providing a customer experience that consistently goes above and beyond expectations," said Luis Rodriguez, CEO of Fibernow. About Fibernow Founded in 2004 and based in South Florida, Fibernow is a leading fiber broadband provider serving both communities and businesses across Florida. Fibernow delivers high-speed fiber internet, cloud-based television, digital voice, and business services including managed IT and hosted voice tailored to support small to mid-sized businesses and large-scale community properties. View source version on businesswire.com: https://www.businesswire.com/news/home/20250925173640/en/ Contacts Stephanie Foulds VP of Marketing [email protected] 305-753-5792
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