AI
eGain Named a Leader in the First-Ever Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems
Recognition validates transformational AI outcomes clients achieve with company’s knowledge platformSUNNYVALE, Calif., July 20, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced it has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Knowledge Management Systems for Customer Service. We feel this evaluation establishes knowledge management for customer service as a distinct infrastructure software category,
About this update from Egain Corporation
Recognition validates transformational AI outcomes clients achieve with company's knowledge platform SUNNYVALE, Calif., July 20, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the AI knowledge platform for customer service, today announced it has been named a Leader in the inaugural Gartner® Magic Quadrant™ for Knowledge Management Systems for Customer Service. We feel this evaluation establishes knowledge management for customer service as a distinct infrastructure software category, with eGain as a leader. Global 2000 enterprises and public-sector organizations worldwide automate their customer service operations with eGain, especially in compliance-driven sectors. The eGain AI Knowledge Hub™ centralizes content governance, role-based personalization, and granular auditability, using the company's unique AI KnowledgeOps framework to capture, curate, verify, and deliver knowledge. It grounds AI-powered conversations in approved content, with continuous evaluation, source citations and guardrails, so automated answers stay accurate and compliant. eGain Composer™, a full-stack developer platform with APIs, SDKs, and MCP servers, lets enterprises build agentic AI flows on a trusted knowledge foundation. "We're honored to be recognized by Gartner as a Leader in this first-ever Magic Quadrant," said Ashu Roy, Chairman and Chief Executive Officer of eGain. "In the age of AI, trusted knowledge matters more than ever for customer service automation." G.T. Sweeney, CIO of Healthfirst, a leading US health insurer, concurs, "Healthcare can be complex and at Healthfirst, our mission is to make it easier for members so they can get the benefits and quality care they need. With eGain, our teams work from the same verified, up-to-date knowledge, which means our members get consistent, accurate and timely information." "Our customers confirm that better knowledge, not just better models, is what makes AI dependable in customer service," said John Copeland, VP of Marketing, eGain. "This recognition points to where enterprise AI is headed: governed knowledge as the trusted foundation for every human and AI agent." The eGain platform is available today. To learn more about eGain's recognition and its approach to AI-ready knowledge, visit www.eGain.com. Gartner DisclaimerGartner, Magic Quadrant for Knowledge Management Systems for Customer Service, Pri Rath...