Business
Descope and 8x8 Partner to Boost Security and Efficiency in Customer Experience
New 8x8 CPaaS API Integration with Descope’s Drag-and-Drop Customer Identity and Access Management (CIAM) Platform Enables Organizations to Easily Create and
About this update from 8x8 Inc
New 8x8 CPaaS API Integration with Descope’s Drag-and-Drop Customer Identity and Access Management (CIAM) Platform Enables Organizations to Easily Create and Customize the User Journey and Provides Optimized Security CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced a partnership with Descope. As the exclusive Asia Pacific partner for Descope, 8x8® will seamlessly integrate Descope’s drag-and-drop customer identity and access management (CIAM) platform with 8x8’s CPaaS APIs. This integration enables organizations to easily create and customize complete user journeys through Descope’s intuitive visual workflows. The combination of 8x8 and Descope capabilities provide organizations with a complete solution capable of delivering consistent, secure, and frictionless authentication processes, ensuring seamless customer experiences. Through the addition of Descope’s integrated no code/low code visual workflows solution, 8x8 will enable organizations to customize user journeys and build personalized onboarding experiences, as well as to easily deploy modern login processes like social logins, passkeys, one-time passwords (OTPs), and magic links, all superior options to traditional password-based logins both in terms of security and user experience. “8x8’s commitment to customer experience and customer excellence is one of the key reasons we wanted to partner with them,” said Rishi Bhargava, Co-founder and Chief Revenue Officer at Descope. “For us, this is a strategic move that allows us to combine authentication and authorization with customer engagement, providing businesses with seamless and secure experiences. We are excited to work together with 8x8 in APAC, where businesses are ready to take customer experience to the next level.” Organizations deploying Descope have reduced the number of support tickets related to authentication issues by 50% and cut down considerable costs (30-40x) by not needing to build in-house authentication systems. “Secure authentication and authorization have to always be at the top of a company’s list of priorities, but it doesn’t have to come at the expense of positive customer experiences,” said Stephen Hamill, General Manager, CPaaS at 8x8, Inc. “Our partnership with Descope provides ...