Deploy Zoom Virtual Agent Receptionist across any telephony environment

About this update from Zoom Communications, Inc.

New standalone offering extends Zoom Virtual Agent Receptionist beyond Zoom Phone, bringing AI-powered call handling capabilities to any existing phone system SAN JOSE, Calif., July 09, 2026 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced a standalone offering for Zoom Virtual Agent (ZVA) Receptionist, enabling organizations to add an AI-powered front desk to their existing phone system without requiring Zoom Phone, helping organizations improve customer responsiveness, extend business availability, and capture more opportunities. For many businesses, inbound calls are opportunities to win a customer, book an appointment, or strengthen an existing relationship. Yet according to research, 71% of consumers find calling a business more stressful than the issue they're trying to resolve, and 50% say they would switch to a competitor after a single bad experience. With Zoom Virtual Agent Receptionist, organizations can provide fast, always-available customer assistance through natural, conversational AI that answers calls, assists customers, and routes inquiries around the clock. With support for more than 10 languages, built-in live transcription, appointment scheduling, and intelligent call routing, Zoom Virtual Agent Receptionist helps businesses deliver responsive customer experiences while enabling employees to focus on the conversations that matter most. "Businesses shouldn't have to replace their phone system to benefit from AI," said Chris Moss, general manager of Zoom Phone. "Every inbound call is an opportunity to serve a customer or nurture a prospect. With the standalone Zoom Virtual Agent Receptionist offering, organizations can quickly add an AI-powered front desk to their existing systems, helping them answer more calls, respond faster, and stay available around the clock." Extending AI Receptionist capabilities beyond Zoom Phone Originally introduced as part of Zoom Phone, Zoom Virtual Agent Receptionist is now available across existing business phone systems, making it easier for organizations to adopt AI without changing their communications infrastructure. Zoom Virtual Agent Receptionist helps organizations:

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