Crawford & Company Reports 2025 Fourth Quarter and Full Year Results

About this update from Crawford & Company

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our operating margin to 6.5%. Our results throughout the year reflected a mixed environment. Record-breaking revenues in our Broadspire and International Operations segments helped mitigate a challenging landscape for North America Loss Adjusting and Platform Solutions, where a lack of severe storms throughout the year drove lower claims activity industry wide. Our fourth quarter 2025 results for North America Loss Adjusting and Platform Solutions had a particularly difficult comparison as the prior year period saw over $30 million in revenues from the increased property claims activity generated by Hurricanes Helene and Milton. However, the benefits of our diversified business model, coupled with disciplined expense management and focused operational execution, enabled us to end 2025 with a strong balance sheet and excellent liquidity."","length":1110,"tagName":"p"},{"type":"readMore"},{"type":"text","content":"Mr. Swain continued, "Following the close of the quarter, we announced a new global operating structure that will operate under two divisions: U.S. Operations and International Operations. We believe aligning our businesses under this streamlined client-centric structure will enable faster, more unified execution in the company. By strengthening collaboration among our operating businesses and geographies, we can enhance our capabilities and deliver a more unified and differentiated value proposition to the markets we serve."","length":541,"tagName":"p"},{"type":"text","content":""We are encouraged by the progress we achieved during 2025 across many areas of our business. As we move through 2026, we will remain focused on providing customer service excellence and driving profitable market share growth."","length":237,"tagName":"p"},{"type":"text","content":" Segment Results for the Fourth Quarter and Full Year ","length":52,"tagName":"p"},{"type":"text","content":" North America Loss Adjusting ","length":28,"tagName":"p"},{"type":"text","content":"North America Loss Adjusting revenues before reimbursements were $70.1 million in the 2025 fourth quarter, decreasing (11.8)% from $79.4 million in the 2024 fourth quarter, primarily due to lower weather-related activity as compared to the prior year quarter when Hurricanes Helene and Milton impacted the southeast U.S.","length":320,"tagName":"p"},{"type":"text","content":"The segment had operating earnings of $4.0 million in the 2025 fourth quarter, increasing from $3.4 million in the 2024 fourth quarter. The operating margin was 5.7% in the 2025 quarter increasing from 4.2% in the 2024 quarter driven by decreased centralized indirect support costs. This offset the decreased revenues from lower weather-related activity compared to the prior year quarter when Hurricanes Helene and Milton impacted the southeast U.S.","length":450,"tagName":"p"},{"type":"text","content":"North America Loss Adjusting full year revenues before reimbursements were $304.9 million in 2025, decreasing (2.3)% from $312.2 million in 2024.","length":145,"tagName":"p"},{"type":"text","content":"The segment had full year operating earnings of $21.0 million in 2025, increasing from $18.2 million in 2024. The operating margin was 6.9% in 2025 and 5.8% in 2024. The increase in operating earnings was primarily due to improved staff utilization in U.S. Global Technical Services and Canada.","length":294,"tagName":"p"},{"type":"text","content":" International Operations ","length":24,"tagName":"p"},{"type":"text","content":"International Operations revenues before reimbursements were $111.9 million in the 2025 fourth quarter, decreasing (0.5)% from $112.5 million in the 2024 fourth quarter. Absent foreign exchange rate increases of $4.1 million, revenues would have been $107.8 million for the 2025 fourth quarter.","length":294,"tagName":"p"},{"type":"text","content":"Operating earnings were $6.6 million in the 2025 fourth quarter, compared with $8.5 million in the 2024 period. The segment’s operating margin for the 2025 quarter decreased to 5.9% compared with 7.5% in the 2024 quarter due to decreased revenues in Europe and Latin America driven by lower case volumes.","length":304,"tagName":"p"},{"type":"text","content":"International Operations full year revenues before reimbursements were a record $438.2 million in 2025, up 4.7% from $418.6 million in 2024. Absent foreign exchange rate increases of $4.4 million, revenues would have been $433.8 million for 2025.","length":246,"tagName":"p"},{"type":"text","content":"Full year operating earnings were $25.1 million in 2025, improving from $21.0 million in 2024. The segment’s operating margin for 2025 increased to 5.7% compared with 5.0% in 2024 driven by revenue growth in the U.K., Europe, and Asia.","length":235,"tagName":"p"},{"type":"text","content":" Broadspire ","length":10,"tagName":"p"},{"type":"text","content":"Broadspire segment revenues before reimbursements were $101.5 million in the 2025 fourth quarter, increasing 3.9% from $97.7 million in the 2024 quarter.","length":153,"tagName":"p"},{"type":"text","content":"Broadspire operating earnings were $13.2 million in the 2025 fourth quarter, representing an operating margin of 13.0%, increasing from $10.1 million, or 10.4% of revenues, in the 2024 fourth quarter. The increase was primarily driven by revenue growth and a decrease in administrative costs.","length":292,"tagName":"p"},{"type":"text","content":"Broadspire full year segment revenues before reimbursements were a new annual record of $401.9 million in 2025, increasing 3.6% from $388.1 million in 2024.","length":156,"tagName":"p"},{"type":"text","content":"Broadspire full year operating earnings were $54.6 million in 2025, representing an operating margin of 13.6%, increasing from $52.4 million, or 13.5% of revenues in 2024 driven by an increase in revenues resulting from new client programs and increased medical management usage.","length":279,"tagName":"p"},{"type":"text","content":" Platform Solutions ","length":18,"tagName":"p"},{"type":"text","content":"Platform Solutions revenues before reimbursements were $25.1 million in the 2025 fourth quarter, down (56.5)% from $57.6 million in the 2024 quarter due primarily to lower weather-related activity compared to the prior year quarter when Hurricanes Helene and Milton impacted the southeast U.S. and decreases in staff augmentation in the Networks service line.","length":359,"tagName":"p"},{"type":"text","content":"The operating loss was $(1.1) million in the 2025 fourth quarter, compared with operating earnings of $4.8 million in the 2024 period. The segment’s operating margin for the 2025 quarter was (4.3)% as compared with 8.2% in the 2024 quarter. The decrease in operating earnings was driven by a decrease in revenues in the Networks service line.","length":342,"tagName":"p"},{"type":"text","content":"Platform Solutions full year revenues before reimbursements were $120.8 million in 2025, down (30.5)% from $173.7 million in 2024 due to a decrease in weather-related activity.","length":176,"tagName":"p"},{"type":"text","content":"Full year operating earnings were $7.6 million in 2025, decreasing from $11.2 million in the 2024 period. The segment’s operating margin for 2025 was 6.3% as compared with 6.4% in 2024. The decrease was primarily driven by a reduction in weather-related claims in our Networks service line.","length":290,"tagName":"p"},{"type":"text","content":" Unallocated Corporate and Shared Costs and Credits, Net ","length":55,"tagName":"p"},{"type":"text","content":"Unallocated corporate costs were $6.8 million in the 2025 fourth quarter, compared with $8.0 million in the 2024 period. The decrease in the fourth quarter was primarily due to a $1.4 million decrease in professional fees, partially offset by a $0.2 million increase in compensation.","length":283,"tagName":"p"},{"type":"text","content":"Unallocated corporate costs were $26.0 million in 2025, compared with $28.1 million in 2024. The decrease in 2025 was due to a $6.6 million decrease in professional fees, partially offset by a one-time indirect tax expense of $3.1 million, and a $1.4 million increase in compensation expenses.","length":293,"tagName":"p"},{"type":"text","content":" Selling, General, and Administrative Expenses ","length":45,"tagName":"p"},{"type":"text","content":"Selling, general, and administrative expenses ("SG&A") decreased $6.7 million, or (8.5)%, in the three months ended December 31, 2025 as compared with the 2024 period. The decrease was primarily due to decreased professional fees.","length":244,"tagName":"p"},{"type":"text","content":"SG&A decreased $5.5 million, or (1.8)%, in 2025 as compared with 2024. The decrease was primarily due to a reduction in professional fees, partially offset by a one-time indirect tax expense of $3.1 million.","length":211,"tagName":"p"},{"type":"text","content":" Other Matters ","length":13,"tagName":"p"},{"type":"text","content":"In the 2025 fourth quarter, the Company incurred $14.0 million of pretax restructuring and other costs, net, or $0.22 per diluted share. The restructuring costs are an adjustment to Non-GAAP operating earnings and Non-GAAP diluted adjusted earnings per share. The Company incurred costs associated with restructuring activities intended to improve operating performance, profitability, and efficiency of business processes.","length":423,"tagName":"p"},{"type":"text","content":"The Company recognized pretax contingent earnout adjustments totaling expenses of less than $0.1 million and $0.4 million in the 2025 fourth quarter and comparable 2024 period, respectively, related to the fair value adjustment of earnout liabilities arising from past acquisitions. The Company recognized a contingent earnout expense of $0.5 million in 2025, compared with a benefit of $(1.1) million in 2024. These adjustments, which are not a component of operating earnings, are based on changes to projections of acquired entities over the respective earnout periods, which span multiple years.","length":599,"tagName":"p"},{"type":"text","content":"The Company recognized non-service pension costs of $2.4 million in the 2025 fourth quarter compared with $2.5 million in the 2024 period. Non-service pension costs totaled $9.4 million in 2025 compared to $9.8 million in 2024. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan is frozen and the U.K. plans are closed to new participants.","length":436,"tagName":"p"},{"type":"text","content":" Subsequent Event ","length":16,"tagName":"p"},{"type":"text","content":" Segment Realignment ","length":19,"tagName":"p"},{"type":"text","content":"In connection with the realignment of management responsibilities effective January 1, 2026, the Company updated its reportable segments. The Company's revised reportable segments are comprised of the following:","length":215,"tagName":"p"},{"type":"list","items":[{"val":[{"type":"text","content":"U.S. Property & Casualty, provides claims management services to insurance carriers and self-insured entities related to property and casualty losses. This is comprised of U.S. Loss Adjusting which includes Global Technical Services and Claims Solutions. This reportable segment also includes Networks which consists of the Contractor Connection and Catastrophe Services operations previously reported within the Platform Solutions Segment.","length":444,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"Broadspire, which provides third party administration for workers' compensation, auto and liability, disability management, medical management, and accident and health to corporations, brokers and insurers as well as subrogation services in the U.S. Broadspire includes the subrogation operations that were previously reported within the Platform Solutions Segment.","length":369,"tagName":"p","attribs":{}}]},{"val":[{"type":"text","content":"International Operations, which services the global property and casualty market outside the U.S., includes all operations within the U.K., Europe, Australia, Asia, Latin America and the Canadian operations that were previously reported within North America Loss Adjusting.","length":273,"tagName":"p","attribs":{}}]}],"tagName":"ul","bulletedList":true,"length":1086,"olType":false},{"type":"text","content":"The succeeding interim and annual periods reporting will disclose the reportable segments under the new basis with prior periods restated to reflect the change.","length":160,"tagName":"p"},{"type":"text","content":" Balance Sheet and Cash Flow ","length":27,"tagName":"p"},{"type":"text","content":"The Company’s consolidated cash and cash equivalents position as of December 31, 2025, totaled $64.1 million, compared with $55.4 million at December 31, 2024. The Company’s total debt outstanding as of December 31, 2025, totaled $189.1 million, compared with $218.1 million at December 31, 2024.","length":296,"tagName":"p"},{"type":"text","content":"The Company’s operations provided $101.8 million of cash during 2025, compared with $51.6 million provided in 2024. The increase in cash provided by operating activities was primarily due to improved working capital efficiency and higher earnings.","length":247,"tagName":"p"},{"type":"text","content":"The Company made no contributions to its U.S. defined benefit pension plan and $2.9 million in contributions to its U.K. plans for 2025, compared with no contributions to the U.S. plan and $2.4 million to the U.K. plans in 2024.","length":228,"tagName":"p"},{"type":"text","content":"During 2025 the Company repurchased 836,859 shares of CRD-A at an average cost of $10.90 per share. The Company didn't repurchase any shares of CRD-A in 2024. During 2025, the Company repurchased 131,060 shares of CRD-B at an average cost of $10.62 per share, compared to 409,610 shares of CRD-B at an average per share cost of $9.44 in 2024. The total cost of share repurchases during 2025 was $10.5 million.","length":413,"tagName":"p"},{"type":"text","content":" Conference Call ","length":15,"tagName":"p"},{"type":"text","content":"As previously announced, Crawford & Company will host a conference call on March 3, 2026 at 8:30 a.m. Eastern Time to discuss its fourth quarter and full year 2025 results. The conference call can be accessed live by dialing 1-800-715-9871 and using Conference ID 3834263. A presentation for tomorrow’s call can also be found on the investor relations portion of the Company’s website, https://ir.crawco.com . The call will be recorded and available for replay through March 10, 2026. You may dial 1-800-770-2030 and use passcode 3834263# to listen to the replay.","length":566,"tagName":"p"},{"type":"text","content":" Non-GAAP Presentation ","length":21,"tagName":"p"},{"type":"text","content":"In the normal course of business, our operating segments incur certain out-of-pocket expenses that are thereafter reimbursed by our clients. Under U.S. generally accepted accounting principles ("GAAP"), these out-of-pocket expenses and associated reimbursements are required to be included when reporting expenses and revenues, respectively, in our consolidated results of operations. In the foregoing discussion and analysis of segment results of operations, we do not include a gross up of segment expenses and revenues for these pass-through reimbursed expenses. The amounts of reimbursed expenses and related revenues offset each other in our results of operations with no impact to our net income or operating earnings. A reconciliation of revenues before reimbursements to consolidated revenues determined in accordance with GAAP is self-evident from the face of the accompanying unaudited condensed consolidated statements of operations.","length":954,"tagName":"p"},{"type":"text","content":"Operating earnings is the primary financial performance measure used by our senior management and chief operating decision maker ("CODM") to evaluate the financial performance of our Company and operating segments, and make resource allocation and certain compensation decisions. Unlike net income, segment operating earnings is not a standard performance measure found in GAAP. We believe this measure is useful to others in that it allows them to evaluate segment and consolidated operating performance using the same criteria used by our senior management and CODM. Consolidated operating earnings represent segment earnings including certain unallocated corporate and shared costs, but before net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs, restructuring and other costs, net, income taxes, and net income or loss attributable to noncontrolling interests.","length":991,"tagName":"p"},{"type":"text","content":"Adjusted EBITDA is not a term defined by GAAP and as a result our measure of adjusted EBITDA might not be comparable to similarly titled measures used by other companies. However, adjusted EBITDA is used by management to evaluate, assess and benchmark our operational results. The Company believes that adjusted EBITDA is relevant and useful information widely used by analysts, investors and other interested parties. Adjusted EBITDA is defined as net income attributable to shareholders of the Company with adjustments for depreciation and amortization, net corporate interest expense, contingent earnout adjustments, non-service pension costs, income taxes, stock-based compensation expense, and restructuring and other costs, net.","length":734,"tagName":"p"},{"type":"text","content":"Unallocated corporate and shared costs and credits include expenses and credits related to our chief executive officer and Board of Directors, certain adjustments to our self-insurance liabilities, certain unallocated legal and professional fees, and certain adjustments and recoveries to our allowances for estimated credit losses that are not allocated to our individual operating segments.","length":392,"tagName":"p"},{"type":"text","content":"Income taxes, net corporate interest expense, stock option expense, amortization of customer-relationship intangible assets, contingent earnout adjustments, non-service pension costs, and restructuring and other costs, net, are components of our net income, but they are not considered part of our segment operating earnings because they are managed on a corporate-wide basis. Income taxes are calculated for the Company on a consolidated basis based on statutory rates in effect in the various jurisdictions in which we provide services and vary significantly by jurisdiction. Net corporate interest expense results from capital structure decisions made by senior management and the Board of Directors, affecting the Company as a whole. Stock option expense represents the non-cash costs generally related to stock options and employee stock purchase plan expenses which are not allocated to our operating segments. Amortization expense is a non-cash expense for finite-lived customer-relationship and trade name intangible assets acquired in business combinations. Contingent earnout adjustments relate to changes in the fair value of earnouts associated with our past acquisitions. Non-service pension costs represent the U.S. and U.K. non-service defined benefit pension costs, which are non-operating in nature as the U.S. plan was frozen in 2002 and the U.K. plans are closed to new participants. Restructuring and other costs, net, are costs associated with initiatives intended to improve operating performance, profitability, and efficiency of business processes. Restructuring and other costs, net, include asset impairments, lease termination costs, severance and termination costs, and loss on sale of a business. None of these costs relate directly to the performance of our services or operating activities and, therefore, are excluded from segment operating earnings to better assess the results of each segment's operating activities on a consistent basis.","length":1976,"tagName":"p"},{"type":"text","content":"A significant portion of our operations are international. These international operations subject us to foreign exchange fluctuations. 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