After using Calix One to reduce OPEX by nearly half a million dollars, Chariton Valley is investing in secure agentic workflows to transform a business built on strong subscriber relationships and a trusted local brand. Supported by a 15-year Calix partnership, they continue to deepen community ties—building ballfield fences and repainting libraries—while winning across residential, business, and community markets.
SAN JOSE, Calif., September 24, 2026--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced that Chariton Valley Telephone has adopted Calix Agent Workforce Cloud™ on the AI-native Calix One™ platform. The Missouri-based cooperative will use secure agentic workflows to scale a proven business model built on operational efficiency, responsive high-touch subscriber service, and community trust. With Calix, Chariton Valley has achieved an 88 Net Promoter Score℠ (NPS®) while reducing operating costs by nearly half a million dollars year-to-date.
Chariton Valley has also accelerated subscriber activation by 80 percent, shortened mean time to repair by more than three hours in two years, and resolved nearly 65 percent of service tickets remotely. These gains help the cooperative maintain high service quality as their subscriber base grows, expand their fiber network, and acquire subscribers across residential, business, and community markets.
That operational strength helps Chariton Valley differentiate through experiences as new fiber providers and satellite alternatives bring more competition to rural markets. Their teams extend secure SmartHome™ experiences across subscribers' properties, connect local businesses with SmartBiz™, and support community events with SmartTown® public Wi-Fi. Through the Co-ops in Action program Chariton Valley also partners with the local electric cooperative to improve the communities they serve, from building ballfield fences to repainting libraries. With Agent Workforce Cloud, Chariton Valley can now automate routine work, act on insights faster, and give employees more time to serve subscribers and strengthen community relationships.
Ryan Johnson, president and chief executive officer at Chariton Valley, said: "Everything we do comes back to delivering what we call the Ideal Customer Experience. Sales and support may have the first touch with a subscriber, but our technicians and installers often have the last touch. They leave the lasting impression. As competition grows, those moments matter more than ever. Agent Workforce gives our teams access to the intelligence, insights, and automation they need to act faster, solve problems sooner, and spend more time with the people we serve. By combining secure agentic workflows with the relationships and local trust we've built over generations, we can continue creating experiences that competitors simply cannot replicate."