Business
BKS Bank : Annual Report 2023
BKS Bank : Annual Report
About this update from Bks Bank Ag
Success comes from Excellence Annual Report 2023 2 Success comes from excellence BKS Bank follows the excellence model of EFQM, the European Foundation for Quality Management. The model is based on a total quality management approach which is the foundation of our success. This approach makes it possible for us to achieve excellent results in all business areas. Excellence in management, innovation and processes clearly sets us apart from our peers. Our aspiration to deliver excellence is more than achieving top performance indicators, it also gives due attention to stakeholder satisfaction, sustainability in business practices and creating value for society. We believe that lasting success is the outcome of balancing corporate goals with the aim of meeting the needs of all stakeholders. We constantly work to improve quality and advance innova- tion, and in this way continually improve processes and services. Our commitment to excellence means delivering high quality products and services, resulting in satisfied customers. Our focus on quality shows that working to achieve success for the long term is the key to securing our future and yields benefits customers, employees and society. 3 Living our values Our ideal of serving as a "warm-hearted bank for a livable future" is based on our key values of warm-hearted- ness, strength in relationships and accountability. These values guide the actions of our management and employees, and creates a stable foundation that helps us gain the trust of our customers, employees and business partners. People who experience BKS Bank know that it is a credit institution that lives its values: warm-heartedness, strong in relationships, accountability, future-oriented and excellence. Customers are at the core of our activities, with a strong focus on individual needs and providing personal advisory services. Even in an increasingly digital world, BKS Bank has kept its focus on personal relationships and works to ensure that all customers - regardless of whether digital natives or traditional banking customers - are served well and reliably. Our values and focus on customers make BKS Bank a reliable partner, outstanding for its close relations with customers and excellent understanding of their needs. 4 5 6 Proven excellence BKS Bank is one of just a few banks that voluntarily submits its business to an assessment under the ...