Business
8x8 AI Studio Delivers Wave of New Capabilities as Platform Expansion Accelerates
8x8 AI Studio Delivers Wave of New Capabilities as Platform Expansion Accelerates
About this update from 8x8 Inc
Real-Time Voice Translation, Selectable AI Models Across Claude, Gemini, Grok, and ChatGPT, One-click Connectors to More Than Fifteen Enterprise Apps Among the Latest 8x8 AI Studio Capabilities Delivered Since Launch CAMPBELL, Calif.--(BUSINESS WIRE)-- 8x8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, continues its rapid expansion of 8x8 AI Studio capabilities since its launch earlier this year, including the addition of multi-LLM model selection, one-click system connectors, voice-driven agent building, and IVR conversion. With its most recent addition, live simultaneous voice translation, 8x8 AI Studio now lets agents and customers speak their own language in real time, across 13 languages, without switching channels, adding interpreters, or interrupting the conversation. It’s now in early availability for customers. The experience is designed to be immediate and unobtrusive. When a customer speaks in French, Spanish, or Japanese, for example, the agent hears the customer's original voice softened beneath a real-time AI-generated translation in their own language — no lag, no relay interpreter, no separate call. The same works in reverse. Both parties speak naturally and the conversation simply works. When a customer contacts support in a language the agent doesn't speak, the typical outcomes are a transfer, a callback, or a dropped interaction. Live translation in 8x8 AI Studio changes that. The agent stays on the call, the customer doesn't repeat themselves, and the interaction resolves instead of escalating. Live translation runs directly within the 8x8 AI Studio voice agent and advisor experience — with no third-party interpretation service to connect and no workflow changes required. Translation is handled automatically when a language mismatch is detected. The full interaction — original speech and translated output — is captured in the call record and the live advisor interface. Supervisors reviewing sessions see both, so quality assurance does not depend on guesswork about what was said. Live translation builds on the AI model improvements already in 8x8 AI Studio — specifically the more accurate transcription of accented and non-native speech introduced with the recent addition of OpenAI's GPT-Realtime-2. That accuracy is what makes the experience more reliable across languages, not just common ones. Since la...