Mario Greco
Group CEO
Replay available
Zurich Insurance Group Ltd (ZURVY) Q2 2021 Earnings Call
Zurich Insurance Group Ltd (OTC: ZURVY) Q2 2021 earnings conference call, held 2021-08-12. Replay captured from the company's public earnings webcast.
Hosted by
Featured presenters
Louise Miles
Analyst, Morgan Stanley
George Quinn
Group CFO
Peter Elliott
Analyst, Kepler Cheuvreux
William Hopkins
Analyst, KBW
Michael Hutner
Analyst, Berenberg
Richie Andrew
Analyst, Autonomous Research
UBS Analyst
Analyst, UBS
Investor webinar replay
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Replay transcript excerpt
WEBVTT 00:00:00.183 -- 00:00:05.788 Good morning, good afternoon. Welcome to Zurich Insurance Group's first half 2021 00:00:05.788 -- 00:00:11.513 results Q&A call. On the call today is our group CEO, Mario Greco, 00:00:11.513 -- 00:00:16.558 and our group CFO, George Quinn. Before I hand over to Mario and George for 00:00:16.558 -- 00:00:21.522 some introductory remarks, just a reminder for the Q&A, we kindly ask you to keep to 00:00:21.522 -- 00:00:25.626 a maximum of two questions in the first time round, and if we've got spare time at the 00:00:25.626 -- 00:00:30.068 end, we'll come back to you. So with that, Mario, over to you. 00:00:30.068 -- 00:00:34.192 Thank you, Richard, and good morning, good afternoon from myself. 00:00:34.192 -- 00:00:36.834 And let me just have 00:00:36.834 -- 00:00:41.618 a few remarks as an introduction, and then we pass to Q&A. 00:00:41.618 -- 00:00:47.623 This morning, we published one of the strongest ever first half results for Zurich. 00:00:47.623 -- 00:00:52.768 Our earnings are back to pre-pandemic levels despite the continuing 00:00:52.768 -- 00:00:57.792 impact of the public health crisis and a very high level of 00:00:57.792 -- 00:01:00.038 natural catastrophes. 00:01:00.038 -- 00:01:05.126 This performance reflects the improvements made to the business since 00:01:05.126 -- 00:01:07.090 2016 00:01:07.090 -- 00:01:12.258 in terms of underwriting, simplifying our business, and delivery for our 00:01:12.258 -- 00:01:14.021 customers. 00:01:14.021 -- 00:01:19.530 Our focus on customers is leading to higher levels of customer satisfaction, 00:01:19.530 -- 00:01:25.520 and this drove the growth in customer numbers by approximately 600,000 00:01:25.520 -- 00:01:30.700 in the first half, and supported growth in revenue across all o...