TTEC Holdings, Inc. (TTEC) Q4 2021 Earnings Call

Investor webinar replay

Meeting Overview The meeting was an earnings conference call for T-TEC, discussing the company's financial results for the fourth quarter and full year of 2021. Key highlights included record financial performance, growth in customer experience (CX) technology capabilities, and strategic investments for future growth. Key Discussion Points - Overview of T-TEC's financial results for 2021, including significant increases in bookings, revenue, adjusted EBITDA, and non-GAAP EPS. - Expansion of CX technology capabilities, establishing T-TEC as the largest global pure play CX technology partner. - Growth metrics over the past three years, including a 73% increase in digital revenue and a 150% increase in significant clients. - Strategic investments in sales, marketing, and technology to capture market share in a growing CX market. - Importance of combining technology with human empathy to enhance customer experiences. - Recognition of T-TEC's leadership in the CX market by industry analy...

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[Speaker identities could not be resolved; generic labels used] [00:00] Speaker 1: Welcome to T-TEC's 4th 0.25 and full year 2021 [00:04] Speaker 1: earnings conference call. I would like to remind all parties that you will be in a listen-only mode until the question and answer session. [00:12] Speaker 1: This call is being recorded at the request of T-TEC. [00:15] Speaker 1: I would now like to turn the call over to Mr. Paul Miller, T-TEC's Senior Vice President, Treasurer, and Investor Relations Officer. Thank you, sir. You may begin. [00:26] Speaker 2: Good morning, and thank you for joining us today. T-TEC is hosting this call to discuss its 4th 0.25 and full year financial results for the period ended December 31, [00:35] Speaker 2: 2021. [00:36] Speaker 2: Participating on today's call are Ken Tuchman, our Chairman and Chief Executive Officer, and Dustin Cimac, our Chief Financial Officer. [00:45] Speaker 2: Yesterday, T-TECH issued a press release announcing its financial results. [00:49] Speaker 2: Before we begin, I want to remind you that matters discussed on today's call include forward-looking statements related to our operating performance, financial goals, and business outlook, which are based on management's current beliefs and assumptions. [01:01] Speaker 2: Please note that these forward-looking statements reflect our opinions as of the date of this call, and we undertake no obligation [01:08] Speaker 2: to revise this information as a result of new developments which may occur. [01:12] Speaker 2: Forward-looking statements are subject to various risks, uncertainties, [01:16] Speaker 2: and other factors that could cause our actual results to differ materially [01:20] Speaker 2: from those expected and described today. [01:22] Speaker 2: For a more d...