TTEC Holdings, Inc. (TTEC) Q1 2025 Earnings Call

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WEBVTT 00:00:00.520 -- 00:00:02.522 Good morning and thank you for joining us today. 00:00:02.522 -- 00:00:04.124 2025 00:00:04.124 -- 00:00:08.348 is off to a good start with our financial performance exceeding plan. 00:00:08.348 -- 00:00:13.373 In the first quarter, our revenue was $534 million, which was in the 00:00:13.373 -- 00:00:18.498 range of our forecasted plan. EBITDA was $56 million, up 00:00:18.498 -- 00:00:23.623 from $55 million in the prior year. This upside was driven by improved EBITDA 00:00:23.623 -- 00:00:26.246 margins of 10.6% 00:00:26.246 -- 00:00:31.327 versus 9.5% in the prior year. While we are pleased 00:00:31.327 -- 00:00:36.514 with our Q1 results, many of our clients are adopting a cautious approach in the current 00:00:36.514 -- 00:00:41.701 economic environment. Due to the recent uncertainty in trade policy, 00:00:41.701 -- 00:00:46.488 it is challenging for any business operating on a global scale to accurately predict 00:00:46.488 -- 00:00:51.755 the future. As a result, we're staying close to our clients and remaining agile 00:00:51.755 -- 00:00:54.518 as we look forward to stabilization. 00:00:54.518 -- 00:00:59.111 Despite the current environment, we're encouraged by our progress to date We're gaining 00:00:59.111 -- 00:01:03.938 ground as we sign new large enterprise clients, grow our share of wallet with our embedded 00:01:03.938 -- 00:01:09.827 base, and broaden our market reach with more complex, AI-enabled solutions. 00:01:09.827 -- 00:01:14.654 Additionally, we're strengthening our operational excellence and rigor as we continue 00:01:14.654 -- 00:01:19.902 to fortify our leadership team. As clients try to make sense of the increasingly complex 00:01:19.902 -- 00:01:25.290 CX ecosystem, our longstanding track record and comm...