The Western Union Company (WU) Q2 2025 Earnings Call

Investor webinar replay

Replay transcript excerpt

You have joined the meeting as an attendee and will be muted throughout the meeting. This meeting is being recorded. WesternUnion.com under the investor relations section. I will now turn the call over to our Chief Executive Officer, Devin McGranahan. Good afternoon and welcome to Western Union's second quarter 2025 financial results conference call. Today, we reported a reasonable quarter against a difficult macro backdrop as we continue to implement our evolved 2025 strategy, which is focused on returning Western Union to sustainable, profitable revenue growth. Our strategy is to become a truly customer-centric company by being market competitive in the most important corridors, increasing our executional rigor, and being the market leader for great omni-channel customer experiences. While we are investing in this evolution, we continue to deliver above industry average margins, return capital to shareholders, and maintain our investment-grade credit rating. We remain optimistic about the long-term outlook, as our investment in becoming market competitive over the past two years has provided a foundation for what we believe will be future share gains propelling revenue growth in both our retail and digital businesses. We are also continuing to build up our consumer service business, which contributed significantly in the quarter. Our travel money business will be approaching $100 million in revenue this year from nearly nothing a few years ago. For the second quarter, we reported revenue of $1 billion, $26 million. On an adjusted basis and excluding the impacts from IRAC, this was a decline of 1% year-over-year. Overall, consumer money transfer transaction growth was down 3% in the quarter, and cross-border principal growth was up mid-single digits on a constant cu...