Tesco PLC (TSCO) Q2 2027 Earnings Call

Investor webinar replay

Replay transcript excerpt

Good morning everyone and welcome. I'm here in Welland with Imran to share an update on our performance, as well as the progress we have made in delivering against our strategic ambitions. I'm pleased with our performance across the half. Customers are at the heart of everything we do, so I'm proud that we've achieved our highest ever customer satisfaction score, reflecting our continued investment in value, quality and service. Alongside this, we have delivered a strong financial performance and made progress against our strategic ambitions, enabling us to continue investing in the customer offer and in the capabilities that will drive our future growth. Of course, none of this would be possible without the dedication of our colleagues and suppliers. and I'd like to thank them for their continued commitment and support. Their hard work and enthusiasm make a real difference for customers every day. By investing consistently in the things that matter most to customers, we've delivered significant improvements in the customer satisfaction over the last five years, including a further step forward over the last six months to achieve our highest ever customer satisfaction score. These improvements have been broad-based, with meaningful gains across every measure of customer satisfaction, from ease and quality to value and reward. Alongside record customer satisfaction, there have been a number of other highlights across our first six months. We continue to innovate at pace, launching more than 800 new and improved products during the half. including broadening ranges that make healthier choices even easier for our customers. We're making good progress on personalization, extending your Club Car prices to around 2.5 million customers with plans to expand it further in the...